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Tourist slapped with $225k bill after simple mistake

An American tourist has revealed the moment he was charged with a $US143k (AU$225k) bill after a short holiday to Switzerland. Rene Remund and his wife Linda went on the trip last September. Prior to their travels, Remund made sure to inform his mobile phone provider, T-Mobile, that he was going overseas and as a customer of 30 years, he was told he was “covered”. So, with no worries at all, the tourist shared photos of his moments in the Swiss countryside with friends and family via photo messages. Imagine his surprise when he came home to a six-figure bill, after he racked up thousands and thousands of dollars in daily roaming costs. “I get this T-Mobile bill and it doesn’t bother me very much because I was reading $143,” he explained, adding it wasn’t until he went to pay the bill that he realised a few more zeros were involved. “I look at the bill and I say, ‘excuse me’,” he said. “$143,000 … are you guys crazy?” According to the bill, Remund had racked up 9.5 gigabytes of data while in Europe, which cost him thousands of dollars each day. While it wasn't a huge amount of data, not being covered by roaming fees will cause a user to run up a huge bill very quickly. “I called [T-Mobile] and the girl put me on hold for a while,” he explained. “She said let me check this out and I’ll get back to you. She gets back and says, yeah this is a good bill. “I said, ‘what do you mean it’s a good bill?’ And she says ‘well, this is what you owe’. “I said ‘you’re kidding me … you’re crazy’.” After confirming that his bill was in fact AU$225,000, Remund hired a lawyer to argue the fact that he was covered for international roaming. His lawyer issued a letter to the president of T-Mobile, and they only received a reply a few days ago. The letter from T-Mobile allegedly said that the service provider was “sorry” for the charges, and that Remund would receive a “credit” to eliminate the entire bill. In an email shared to local media Scripps News Tampa, the mobile phone provider said that customers should always “check the travel features of their plan, such as international data roaming, before departing”. “If a customer is on an older plan that doesn’t include international roaming for data and calling, they’ll need to make sure they’re using aeroplane mode and wi-fi when using data to be certain the device doesn’t connect to an international network.” <em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;">Images: ABC Action News

Travel Trouble

8 places you should never keep your phone

In your pocket Keeping your phone in your pocket seems logical, but you could be doing more harm than good. According to Dr Lilly Friedman, this is actually the worst place to store your phone. “When phones are on, connected to a wireless network, and placed in a pocket, the radiation is two to seven times higher than if it were placed in a purse or holster,” she says. There is a correlation between radiation from a mobile phone and tumour growth, she adds. Plus, radiation can change the structure of DNA and affect male fertility, according to Dr Friedman. The World Health Organization’s International Agency for Research on Cancer also found that mobile phone radiation is additionally carcinogenic to humans. Merely sitting on your phone could cause health issues such as sciatica or back problems. In your bra Some research and case studies show that keeping your phone in your bra could be linked to breast cancer due to the radiations and vibrations from the phone. That said, there is not enough evidence to establish a definite relationship between the two. Still, keeping your phone in your bra, especially a sports bra, is a bad idea due to the skin-irritating bacteria it could harbour, Muscle & Fitness reports. In your bed or under your pillow Sleeping with your phone is a bad idea for a few reasons. First, keeping your phone under your pillow could build up heat and present a potential fire hazard, especially if your phone is charging or has a defect. It’s also known that the LED light from phone screens can disrupt melatonin production and circadian rhythms, hurting your sleep quality, according to the National Sleep Foundation. And, of course, there’s also radiation to consider. The amounts of radio frequency radiation mobile phones give off are the same ones emitted from microwaves. There is also concern about the safety of mobile phone use with respect to cancer and brain tumours, per the American Cancer Society. Plugged in Keeping your phone plugged in when it has a full battery causes damage to the battery itself, according to pcmag.com. It’s not that your phone ‘overloads’ with power, but heat build-ups from stacking things on top of your phone or keeping it under your pillow, making your phone hotter and damaging your battery. Close to your face Keeping your phone close to your face means bacteria transfers to and from your phone, making your skin and phone dirtier. This combination leads to more acne, skin irritation and even wrinkles, according to Allure. Try using ear pods instead to keep the surface of your phone at a distance from your face. In your glovebox Extreme temperatures are the worst conditions for your phone. So keeping your device in your car’s glovebox during the extremely hot or cold months of the year could lead to problems. According to Time, excess heat can cause everything from data loss or corruption to battery leakage. The cold weather presents just as many issues for your device. In cold temperatures, many smartphones shut off, have display problems, shortened battery life and in rare cases screen shattering. On your beach towel Notice a theme here? The extreme sun and heat at the beach is a recipe for phone disaster. Protect your device after you finish taking beautiful beach pictures. Hot and sunny conditions could, again, cause your phone to overheat – and getting sand in your phone won’t help either. Anywhere in the bathroom Although phones could arguably be the new newspaper, it’s not a good idea to take yours into the bathroom. Even if you keep your device on a counter or away from the toilet, anything within a metre of a flushing toilet could mean bacteria or viruses in the air end up on your phone, according to a study published in Applied and Environmental Microbiology. “The detection of bacteria and viruses falling out onto surfaces in bathrooms after flushing indicated that they remain airborne long enough to settle on surfaces throughout the bathroom,” wrote the study authors. Image credits: Getty Images This article originally appeared on <a href="https://www.readersdigest.co.nz/healthsmart/8-places-you-should-never-keep-your-phone" target="_blank" rel="noopener">Reader's Digest</a>.

Technology

How risky is it to give card details over the phone and how do I reduce the chance of fraud?

<a href="https://theconversation.com/profiles/paul-haskell-dowland-382903">Paul Haskell-Dowland</a>, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> and <a href="https://theconversation.com/profiles/ismini-vasileiou-1031778">Ismini Vasileiou</a>, <a href="https://theconversation.com/institutions/de-montfort-university-1254">De Montfort University</a> Paying for things digitally is so common, most of us think nothing of swiping or tapping our card, or using mobile payments. While doing so is second nature, we may be more reluctant to provide card details over the phone. Merchants are allowed to ask us for credit card details over the phone – this is perfectly legal. But there are minimum standards they must comply with and safeguards to protect consumer data. So is giving your card details over the phone any more risky than other transactions and how can you minimise the risks? <h2>How is my card data protected?</h2> For a merchant to process card transactions, they are expected to comply with the <a href="https://docs-prv.pcisecuritystandards.org/PCI%20DSS/Standard/PCI-DSS-v4_0.pdf">Payment Card Industry Data Security Standard</a>. This is a set of security requirements designed to protect cardholder data and the trillions of dollars of transactions each year. Compliance involves various security measures (such as encryption and access controls) together with strong governance and regular security assessments. If the information stored by the merchant is accessed by an unauthorised party, encryption ensures it is not readable. That means stealing the data would not let the criminals use the card details. Meanwhile, access controls ensure only authorised individuals have access to cardholder data. Though all companies processing cards are expected to meet the compliance standards, only those processing large volumes are subject to mandatory regular audits. Should a subsequent data leak or misuse occur that can be attributed to a compliance failure, a <a href="https://www.csoonline.com/article/569591/pci-dss-explained-requirements-fines-and-steps-to-compliance.html">company can be penalised</a> at levels that can escalate into millions of dollars. These requirements apply to all card transactions, whether in person, online or over the phone. Phone transactions are likely to involve a human collecting the card details and either entering them into computer systems, or processing the payment through paper forms. The payment card Security Standards Council has <a href="https://docs-prv.pcisecuritystandards.org/Guidance%20Document/Telephone-Based%20Payments/Protecting_Telephone_Based_Payment_Card_Data_v3-0_nov_2018.pdf">detailed guides for best practice</a>: <blockquote> A policy should be in place to ensure that payment card data is protected against unauthorised viewing, copying, or scanning, in particular on desks. </blockquote> Although these measures can help to protect your card data, there are still risks in case the details are misplaced or the person on the phone aren’t who they say they are. <h2>Basic tips for safe credit card use over the phone</h2> If you provide card details over the phone, there are steps you can take to minimise the chance you’ll become the victim of fraud, or get your details leaked. 1. Verify the caller If you didn’t initiate the call, hang up and call the company directly using details you’ve verified yourself. Scammers will often masquerade as a well-known company (for example, an online retailer or a courier) and convince you a payment failed or payment is needed to release a delivery. Before you provide any information, confirm the caller is legitimate and the purpose of the call is genuine. 2. Be sceptical If you are being offered a deal that’s too good to be true, have concerns about the person you’re dealing with, or just feel something is not quite right, hang up. You can always call them back later if the caller turns out to be legitimate. 3. Use secure payment methods If you’ve previously paid the company with other (more secure) methods, ask to use that same method. 4. Keep records Make sure you record details of the company, the representative you are speaking to and the amount being charged. You should also ask for an order or transaction reference. Don’t forget to ask for the receipt to be sent to you. Check the transaction against your card matches the receipt – use your banking app, don’t wait for the statement to come through. <h2>Virtual credit cards</h2> In addition to the safeguards mentioned above, a <a href="https://www.forbes.com/advisor/credit-cards/virtual-credit-card-numbers-guide/">virtual credit card</a> can help reduce the risk of card fraud. You probably already have a form of virtual card if you’ve added a credit card to your phone for mobile payments. Depending on the financial institution, you can create a new credit card number linked to your physical card. Some banks extend this functionality to allow you to generate unique card numbers and/or CVV numbers (the three digits at the back of your card). With this approach you can easily separate transactions and cancel a virtual card/number if you have any concerns. <h2>What to do if you think your card details have been compromised or stolen?</h2> It’s important not to panic, but quick action is essential: <ul> <li> call your bank and get the card blocked so you won’t lose any more money. Depending on your situation, you can also block/cancel the card through your banking app or website </li> <li> report the issue to the police or other relevant body </li> <li> monitor your account(s) for any unusual transactions </li> <li> explore card settings in your banking app or website – many providers allow you to limit transactions based on value, restrict transaction types or enable alerts </li> <li> you may want to consider registering for <a href="https://theconversation.com/your-credit-report-is-a-key-part-of-your-privacy-heres-how-to-find-and-check-it-116999">credit monitoring services</a> and to enable fraud alerts. </li> </ul> <h2>So, should I give my card details over the phone?</h2> If you want to minimise risk, it’s best to avoid giving card details over the phone if you can. Providing your card details via a website still has risks, but at least it removes the human element. The best solution currently available is to use virtual cards – if anything goes wrong you can cancel just that unique card identity, rather than your entire card.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/216833/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/paul-haskell-dowland-382903">Paul Haskell-Dowland</a>, Professor of Cyber Security Practice, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> and <a href="https://theconversation.com/profiles/ismini-vasileiou-1031778">Ismini Vasileiou</a>, Associate Professor, <a href="https://theconversation.com/institutions/de-montfort-university-1254">De Montfort University</a> Image credits: Getty Images This article is republished from <a style="font-style: italic;" href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a style="font-style: italic;" href="https://theconversation.com/how-risky-is-it-to-give-card-details-over-the-phone-and-how-do-i-reduce-the-chance-of-fraud-216833">original article</a>.

Money & Banking

Why you need to stop charging your phone overnight

You charge your phone all night Waking up to a fully charged phone may seem like a great way to start the day, but leaving your device plugged in overnight is a bad idea. When a phone has reached 100 per cent charge, it will continue to get trickle charges to keep it topped up at 100 percent. These extra charges keep the battery working non-stop. In fact, it’s better not to fully charge lithium-ion batteries because high voltage stresses the battery and wears it out over time, according to technology company Cadex. You use vibrations for notifications Your phone, like any other tool or device, ages and loses effectiveness the more you use it, says David Steele, the Director of Business Development for EverydayPhone. So little extras, like vibrating notifications, are habits that make your phone’s job harder. “The issue with these habits essentially boils down to having your phone constantly running at full capacity when it’s unnecessary,” Steele says. “Just like us, a phone needs a break to avoid burning out.” You keep apps open that you're not using Unused apps can eat up the battery life of smartphones, according to Andrew Moore-Crispin, the Director of Content at Ting Mobile. “If you open an app once and never use it again, the app might still run in the background,” he says. Swiping out of apps you aren’t using or no longer need is an easy solution. Moore-Crispin says doing so extends the battery life of your phone while also freeing up valuable storage space, too. You allow unnecessary permissions Ride-sharing apps need your location to pick you up, but other apps might not need this permission. Moore-Crispin suggests you be picky about which apps you grant such permissions to and take away permissions you deem unnecessary. You have one of these apps The apps that drain your battery the most are Snapchat, Google Maps, Netflix, Amazon, and Facebook, according to AdWeek. The Guardian found that uninstalling the Facebook mobile app from Android phones saves people up to 20 percent of their battery life. If you also get rid of the FB Messenger app, other app load times could speed up by 15 per cent, per the Guardian. The reason Facebook particularly kills battery life is because it keeps running in the background – even when you’re not using it, Business Insider reports. Your screen is always extremely bright Gone are the days of tiny phone screens, but before you give the thumbs up emoji, understand how the bigger screens of today can be a phone battery’s worst enemy, according to Moore-Crispin. Make sure you turn on adaptive brightness in the display menu. This change means your phone will automatically adjust the screen brightness to match your environment. As a bonus, set the brightness level to the lowest possible and lower your screen’s timeout, which is what determines how long it stays lit before fading when it goes idle. You keep your phone out at the beach Extreme heat or extreme cold temperatures and other weather conditions can shorten the life of your phone. According to Time, excess heat can cause everything from data loss or corruption to battery leakage. Cold weather presents just as many issues. In cold temperatures, some smartphones shut off, have display problems, or run out of battery; in rare cases screens may shatter. You keep your phone in your bed or under your pillow Tucking your phone under your pillow when you sleep is another way to shorten its life, thanks to heat build-up. You don't keep your software up to date utting off device updates does more harm than good for your phone. iPhone and Android makers push updates to make your user experience better and so that your phone functions properly. These updates come with extra benefits, too. In fact, if your device has a weak battery or other issues, these software updates could remedy them, Popular Science reports. Make sure to keep up with app-specific updates as well. Image credits: Getty Images This article originally appeared on <a href="https://www.readersdigest.co.nz/home-tipsscience-technology/why-you-need-to-stop-charging-your-phone-overnight" target="_blank" rel="noopener">Reader's Digest</a>.

Technology

Why can’t I use my phone or take photos on the airport tarmac? Is it against the law?

<a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Mobile phones are not allowed to be used while on a plane because they can interfere with the aeroplane’s navigation instruments and <a href="https://theconversation.com/heres-the-real-reason-to-turn-on-aeroplane-mode-when-you-fly-188585">cause various safety and social issues</a>. As soon as the plane lands, we’re permitted to turn off flight mode, but at some airports we can’t get much of a signal. That’s because airports are known as mobile signal “<a href="https://thepointsguy.com/news/slow-connection-airport-tarmacs/">dead zones</a>” due to a lack of mobile towers – they can’t be placed at the airport itself due to height restrictions. Any nearby mobile towers would be located away from the airport’s runway systems to avoid interfering with the aeroplane’s flight path, especially take-off and landing direction. Most airports put up indoor repeater antennas within the airport terminal; these help increase the mobile signal strength coming from the nearest mobile tower somewhere near the airport. But you won’t be allowed to make calls while walking away from the plane, anyway. <h2>Why can’t I use my phone on the tarmac?</h2> As we are taxiing in, the <a href="https://www.qantas.com/au/en/qantas-experience/onboard/communication.html">cabin crew</a> remind us not to smoke outside of designated areas at the terminal and not to use our mobile phones until we are inside the terminal building. If you exit the plane down the rear stairs, why aren’t you allowed to use your phone once away from the aeroplane, if you can get a signal? Surely it won’t affect navigation. The answer is manifold, and regulations aren’t the same across the world. In Australia, a <a href="https://www.casa.gov.au/operations-safety-and-travel/travel-and-passengers/onboard-safety-and-behaviour/using-your-electronic-devices-flights">government regulation</a> prohibits the use of mobile phones on the tarmac – the aeroplane movement and parking area of the airport. You won’t be fined if you whip your phone out while walking to the terminal, but the airline may admonish you for not following the rules. However, if you decide to (<a href="https://www.smh.com.au/national/victoria/woman-arrested-after-running-onto-tarmac-at-melbourne-airport-20151125-gl7bkq.html">run around on the tarmac</a>, you could get arrested by federal police. The airport tarmac is very busy not just with aircraft, but also baggage carts, catering trucks, aeroplane waste removal trucks, and fuel trucks. Getting passengers off the tarmac and into the terminal building quickly and safely is a priority for the staff. If you are distracted while walking to the terminal building because you’re talking on your phone, it can be <a href="https://www.theguardian.com/us-news/2023/jan/25/alabama-airport-worker-killed-jet-engine-safety-warnings">highly dangerous and even deadly</a> if you end up too close to an operating plane. An operating jet engine is extremely hot and has a strong exhaust. Additionally, the front of the engine has a low-pressure area called an <a href="https://www.ukfrs.com/guidance/search/aircraft-systems-and-construction">ingestion zone</a> that can suck in a person. Ground staff are trained to stay at least ten metres away from this area. However, this information is not shared with the passengers. <h2>A myth about fuel</h2> You may have heard that mobile phones are a fire hazard near fuel, and aeroplanes are, of course, refuelled on the tarmac. However, the chances of fuel catching fire during this process are extremely low, because the refuelling truck is <a href="https://safetyfirst.airbus.com/safe-aircraft-refuelling/">bonded and “grounded” to the plane</a>: the operator attaches a wire to the aircraft to move built-up static electricity to the ground to prevent any chance of a spark. <figure class="align-right zoomable"><figcaption></figcaption></figure> There have been stories in the press about mobile phones sparking <a href="https://www.verizon.com/about/news/vzw/2014/12/fact-or-fiction-using-a-cell-phone-at-the-gas-station-can-cause-a-fire">fires at petrol stations in Indonesia and Australia</a>, but these turned out to be inaccurate. There is <a href="https://www.nfpa.org/assets/files/AboutTheCodes/30A/FI%20-%20NFPA%2030A-2015%20Para%208.3.1%20-%20Attachments%2014-19.2017-04-04.pdf">no evidence a phone can spark a fire at a fuel pump</a>, despite the warning labels you might see. Either way, the chances of a mobile phone causing this on the tarmac with a refuelling truck that is grounded to the aeroplane are extremely low, not least because the passenger permitted areas and refuelling areas are completely separated. <h2>Why are we told not to take photos on the tarmac?</h2> This rule varies from airport to airport depending on their <a href="https://www.tsa.gov/travel/frequently-asked-questions/can-i-film-and-take-photos-security-checkpoint">security processes</a>. Such restrictions are carryovers from the changes to airport security following the <a href="https://heinonline.org/HOL/P?h=hein.journals/jlecono50&i=739">September 11 2001 terrorist attacks</a>. The now federalised security teams, TSA (Transportation Security Administration) in the United States and the Department of Home Affairs in Australia, change their processes frequently to prevent having any identifiable patterns that could be used to create a security breach. The increased security measures also mean new technologies were introduced; airport security sections do not want photos taken of how they operate. The airport security process is a major choke point in the flow of passenger movement due to the screening process. If a passenger is perceived to be slowing the process down by taking photos or talking on their phone, they will be reminded to turn off their device and/or stop taking photos of security personnel and equipment. If you refuse to follow the rules of the screening process, you will be <a href="https://www.homeaffairs.gov.au/about-us/what-we-do/travelsecure/passenger-screening">denied entry</a> into the airport terminal gate area and miss your flight. Can you also get arrested for using your phone? Depends on the airport and country. I, for one, do not want to find out.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/207926/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, Professor/Head of Aviation, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-cant-i-use-my-phone-or-take-photos-on-the-airport-tarmac-is-it-against-the-law-207926">original article</a>.

Travel Tips

How to avoid mobile phone bill horror stories when travelling

"I'm sorry, calls to this number are not allowed, please try again later". This. Again. At 1am standing outside what I thought was our Galway Airbnb, but instead was a popular alley for Irish revellers to relieve themselves. Brilliant. After begging a convenience store manager, borrowing a phone and stealing some local wi-fi, we made it to bed before 3am (one-star rating for the Airbnb host, naturally). Such was the power of the phone company when you're on holiday, I still got pinged far-too-high amounts for calls and data used to attempt a check-in at the Irish abode. A reader recently contacted me wanting to avoid such a conundrum by asking for the best SIM cards available in Europe. Thankfully, EU law has recently shielded travellers from harsh cross-border roaming charges by ruling that providers cannot charge excessively for access to rival networks in fellow EU nations. You'll see the kiosks hawking pre-paid SIM packages at many major airports. If you want the dependability a SIM provides, assess your needs and shop around. Better yet, get to know your smartphone better and use the whole range of mobile apps that will soon make international call and text roaming redundant. Organising hotels, taxis, tours, dinner reservations as well as calling home and making your friends and colleagues jealous with holiday snaps can all be done with a wi-fi connections, which are readily available and far cheaper (if not free). Avoid phone bill shock when you're away <ul> <li>Contact your mobile phone company rep about your destination and length of stay to see what add-ons and spending caps may be best.</li> <li>Only purchase local SIMs if you're in the country more than a week, have an unplanned itinerary or will have no free wi-fi at your accommodation.</li> <li>If you're on a per-day bundle, choose a few days to be on-the-grid and turn off your mobile data on other days.</li> <li>Go wi-fi only, in North American, Asian and European cities it's readily available.</li> <li>Embrace apps like Uber, Gett, WhatsApp, OpenTable and TripAdvisor to book taxis, call home and book restaurants and tours using hotel wi-fi and thus limiting calls.</li> </ul> Image credit: Shutterstock Written by Josh Martin. Republished with permission of <a href="http://www.stuff.co.nz/" target="_blank" rel="noopener">Stuff.co.nz</a>.

Travel Tips

6 amazing things you didn’t know your phone could do

Nobody ever bought a shiny brand new smartphone and then studiously read the manual! Maybe it’s just us but unfortunately it means we’ve missed out on the secret but amazing things your smartphone can do. You don't even need to download any apps to do these nifty tricks. Here are some of our favourite ones that we’re sure will impress next time you need them. Taking a screenshot A great trick if you want to share a hilarious text, picture or Facebook post with friends or family. iPhones – SImultaneously press (but not hold) the Home button and the Sleep/Wake button (top right of phone). You should hear a shutter click as well as see a white flash. The screenshot will be located on your Camera Roll in photos. Androids - Hold down the Power button and Volume -down button at the same time for a couple of seconds. Or hold down power button and home icon at the same time. If this doesn’t work, you can hold down the power button until the option to take a screen shot appears. Taking multiple photos at once A life-saver if you are taking pictures of wriggling kids or people who blink exactly when you take the picture (there’s always someone in the group isn’t there?). This little trick lets you take multiple pictures with a single click. iPhones – In the camera app, rather than tapping capture button to take photos, hold it down. Your camera will automatically take multiple picture (around 10 pictures a second) until you release the button. Androids - In the camera app, tap the gear icon and turn on “Burst Shot” settings. Return to your camera app and hold onto the capture button. Or go to camera, select mode, auto and click on burst shots. Change text size If the tiny text on the smartphone is giving you a headache, there’s an easily solution. You can change the settings so all text on your phone is large. iPhones - Go to Settings > General > Accessibility and turn on “Larger Text.” Androids - Go to Settings > Accessibility > Vision and tap font size and set it to Large. Read to you It really seems like technology can do anything, including programming your smartphone to read to you. iPhones - Go to Settings > General > Accessibility and turn on “Speak Selection.” You can even customise the voice that speaks to you choosing from a wide range of accent including Australian. To get your phone to speak to you, highlight text (double-tapping or tapping and holding on to it) and then tap Speak button in the pop-up menu. Turn off music automatically If you are one to listen to music or audiobooks as you drift off to sleep, you can use a timer to turn it off so it doesn’t drain your battery life. iPhones - Go to the Clock app and tap on "Timer," then "When Timer Ends." From here, scroll all the way down to the bottom of the screen and select "Stop Playing." Androids - Open the music player and go to Settings. Look for "Music auto off" and set it to however long you want the music to play. Search text messages Searching for messages is handy if you are looking for a specific text containing details like addresses, emails or dates. iPhones – When you open your Message app, scroll up and a search bar should pop up at the top of all your messages. Type in the phrase you are looking for. Androids – Open the Message app and then tap on the Menu. A few options will appear and click search. Image: Shutterstock

Technology

"I am not a monster": Disturbing reason police have seized phone of woman claiming to be Madeleine McCann

Polish woman Julia Faustyna who went viral over <a href="https://www.oversixty.co.nz/news/news/woman-shares-evidence-that-she-is-madeleine-mccann" target="_blank" rel="noopener">claims she could be Madeleine McCann </a>has had her phone seized by US police over claims it contains explicit images of children. The phone was given to authorities by a former spokesperson for Faustyna and psychic private investigator Fia Johansson. The phone was reportedly left with Johansson when she brought Faustyna, 21, to the US for <a href="https://www.oversixty.co.nz/news/news/julia-faustyna-takes-dna-test-to-prove-wild-identity-claims" target="_blank" rel="noopener">DNA and family ancestry test results</a> over her claiming to be the missing toddler. The results confirmed that Faustyna was “absolutely, 100 per cent from Poland". Johansson handed the phone over to police during a search and seizure as part of an investigation, but the reason behind what prompted the pursuit remains unknown, according to the New York Post. Wroclaw police in Poland were contacted by the Orange County Sheriff’s Department and were informed that they were in possession of a phone thought to belong to Faustyna, according to a RadarOnline.com report. “Our investigation is taking a deep look into it and we’re going to let them do their investigative duties and then from that point let the judicial system take over – if it needs to,” department spokesman Sergeant Mike Woodroof said. Johansson reportedly added, “I’m told an investigator from the Sheriff’s Department is personally taking the device to Poland to make sure it doesn’t get lost or misplaced.” She also shared an image of a denied release of case information form from the Orange County Sheriff’s Department on social media, including a statement regarding the investigation. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CrJh_DVvl3i/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CrJh_DVvl3i/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Dr. Fia Johansson (@persianmedium)</a> </div> </blockquote> “There will be no comment or discussion at this time or moving forward concerning the active ongoing investigation with Orange County Sheriff’s Department and special public affairs division due to protocol and the sensitivity and nature of the intelligence that has been gathered and rendered,” she said. “It’s an active investigation and DA will not comment out of concern for the safety of the victims.” After Faustyna received her DNA test results and appeared on Dr Phil, Johannson revealed she travelled back to Poland to live with her father. The DNA results prompted <a href="https://www.oversixty.co.nz/news/news/madeleine-mccann-s-parents-speak-out-after-dna-test-results" target="_blank" rel="noopener">Madeleine McCann’s parents to break their silence</a> after months of emotional turmoil. Faustyna now denies all the allegations against her to reporters. “I didn’t have child pornography on my phone. I am not a paedo and I never tried to encourage any teenagers to do anything illegal and bad and disgusting,” she told The Sun. “Just think carefully, if someone is a paedo, I believe this person would never go by himself to a police station or this person would never talk about what I was talking in public to the whole world because it would be very dangerous for this person. “It is not logical ... I am saying the truth and I will make my name clean because I am not a monster.” She told The Sun she had purchased the phone from an unknown person, saying that if there were explicit images on her phone they were put there by someone else. Image credit: Instagram

Legal

Screwed over: how Apple and others are making it impossible to get a cheap and easy phone repair

If Apple and other tech companies have their way, it will only become harder to have our phones and other devices repaired by third-party businesses. Smartphones and many other tech devices are increasingly being designed in ways that make it challenging to repair or replace individual components. This might involve soldering the processor and flash memory to the motherboard, gluing components together unnecessarily, or using non-standard <a href="https://www.ifixit.com/News/14279/apples-diabolical-plan-to-screw-your-iphone">pentalobe screws</a> which make replacements problematic. Many submissions to an Australian “right to repair” <a href="https://www.pc.gov.au/inquiries/current/repair/submissions#initial">inquiry</a> have called on tech manufacturers to provide a fair and competitive market for repairs, and produce products that are easily repairable. The <a href="https://www.pc.gov.au/inquiries/current/repair/issues/repair-issues.pdf">right to repair</a> refers to consumers’ ability to have their products repaired at a competitive price. This includes being able to choose a repairer, rather than being forced by default to use the device manufacturer’s services. But it seems Apple doesn’t want its customers to fix their <a href="https://www.vice.com/en/article/evmeya/apple-iphone-right-to-repair-california">iPhones</a>or <a href="https://www.inputmag.com/culture/apples-repair-policies-are-utterly-shameful-and-shouldnt-be-allowed-e-waste-recycling-macbooks-t2">Macbooks</a> themselves. The company has <a href="https://www.vice.com/en/article/nz85y7/apple-is-lobbying-against-your-right-to-repair-iphones-new-york-state-records-confirm">lobbied against</a> the right to repair in the United States and has <a href="https://www.npr.org/2020/11/18/936268845/apple-agrees-to-pay-113-million-to-settle-batterygate-case-over-iphone-slowdowns">been accused of deliberately slowing down</a> iPhones with older batteries. <a href="https://www.pewtrusts.org/en/research-and-analysis/blogs/stateline/2019/10/16/tech-giants-fight-digital-right-to-repair-bills">Opposition</a> against the right to repair from tech companies is to be expected. Cornering consumers into using their service centres increases their revenue and extends their market domination. In its defence, Apple has said <a href="https://time.com/4828099/farmers-and-apple-fight-over-the-toolbox/">third-party repairers</a> could use lower quality parts and also make devices vulnerable to hackers. It also defended its <a href="https://venturebeat.com/2019/08/14/apple-defends-iphone-unauthorized-battery-warning-as-a-safety-feature/">battery warning indication</a> as a “safety” feature, wherein it started to alert users if their phone’s replacement battery hadn’t come from a certified Apple repairer. In the US, Apple’s <a href="https://support.apple.com/irp-program">independent repair provider program</a> grants certain providers access to the parts and resources needed to fix its devices. Independent repair shops in <a href="https://www.apple.com/newsroom/2020/07/apple-expands-iphone-repair-services-to-hundreds-of-new-locations-across-the-us/">32 countries</a> can now apply, but the scheme has yet to extend outside the US. <h2>Impact on users</h2> With the iPhone 12 — the latest iPhone offering — Apple has <a href="https://www.ifixit.com/News/45921/is-this-the-end-of-the-repairable-iphone">made it even harder</a> for third-party repairers to fix the device, thereby increasing users’ reliance on its own services. Apple has hiked its <a href="https://support.apple.com/en-au/iphone/repair/service/screen-replacement">repair charges</a> for iPhone 12 by more than 40%, compared with the iPhone 11. It is <a href="https://support.apple.com/en-au/iphone/repair/service/screen-replacement">charging</a> more than A$359 to fix an iPhone 12 screen outside of warranty and A$109 to replace the battery. Historically, third-party repairers have been a cheaper option. But using a third-party repairer for an iPhone 12 could render some phone features, such as the camera, <a href="https://www.theverge.com/2020/10/30/21542242/apple-iphone-12-third-party-repairs-ifixit-camera-module-replacement">almost inoperable</a>. According to reports, fixing the iPhone 12’s camera requires <a href="https://9to5mac.com/2020/10/30/iphone-12-camera-repair/">Apple’s proprietary</a> system configuration app, available only to the company’s own authorised technicians. It’s not just Apple, either. <a href="https://www.techradar.com/au/news/samsungs-galaxy-s20-ultra-is-unsurprisingly-difficult-to-repair">Samsung’s</a> flagship phones are also quite tricky for third-party repairers to fix. <h2>Impact on environment</h2> When certain parts for repairs aren’t available, manufacturers will produce new phones instead, consuming <a href="https://www.envirotech-online.com/news/environmental-laboratory/7/breaking-news/how-do-smartphones-affect-the-environment/48339">more energy and resources</a>. In fact, manufacturing one smartphone <a href="https://www-sciencedirect-com.ezproxy.cqu.edu.au/science/article/pii/S095965261733233X">consumes</a> as much energy as using it for ten years. As smartphones become harder to repair, electronic waste will grow. Apple and Samsung both cited environmental benefits when they announced they would no longer ship <a href="https://theconversation.com/apples-iphone-12-comes-without-a-charger-a-smart-waste-reduction-move-or-clever-cash-grab-148189">chargers</a> with their phones. Yet, they’ve turned a blind eye to the environmental damage that would arise from completely cornering the repair market. The average Australian home has <a href="https://thinktv.com.au/facts-and-stats/australian-homes-are-experiencing-a-screen-explosion/">6.7 devices</a>, including televisions, personal computers, laptops, tablets and smartphones. With diminishing opportunities for repair, the environmental burden from disposing of these devices will increase. <h2>What is being done?</h2> Phone giants make it tough for third-party repairers to do their job in a variety of ways. This includes constantly changing designs, adding hurdles to the repair process, and restricting access to parts, diagnostic software and repair documentation. Meanwhile, consumers are left with broken phones and huge repair bills — and repairers are left with less business. The fight to remove barriers to repair is gaining momentum outside Australia, too, in countries including <a href="https://www.policyalternatives.ca/publications/monitor/when-will-canadians-have-right-repair">Canada</a>, the <a href="https://www.thetimes.co.uk/article/right-to-repair-means-spare-parts-for-household-appliances-mr5gmkjxr">United Kingdom</a> and the <a href="https://www.repair.org/legislation">United States</a>. Legislative reforms have been introduced in the <a href="https://repair.eu/news/european-parliament-calls-for-ambitious-right-to-repair/">European Union</a> and <a href="https://www.vice.com/en/article/93wy8v/newly-passed-right-to-repair-law-will-fundamentally-change-tesla-repair">Massachusetts</a>. France has introduced a <a href="https://www.ecologie.gouv.fr/indice-reparabilite">Repairability Index</a> requiring electrical and electronic equipment companies to inform consumers about their products’ repairability on a scale of one to ten. This takes into account the ease of repairability, availability and price of spare parts and availability of technical repair documents. <h2>The path moving forward</h2> Until the push for right to repair legislative reform gathers pace globally, consumers will have little choice but to pay up to big companies to access their authorised repair services. If they don’t, they may risk losing their warranty, ending up with a non-functional device and even <a href="https://static1.squarespace.com/static/5e449c8c3ef68d752f3e70dc/t/5ea8a6d93b485d0feb9b5d6b/1588111098207/Report_RightToRepair_HanleyKellowayVaheesan-1.pdf">infringing</a> upon the manufacturers’ software copyrights. Ideally, phone companies (and others) would assist users with the repair process by providing replacement parts, repair documentation and diagnostic tools to third-party repairers. This would also help <a href="https://www.apple.com/au/newsroom/2020/07/apple-commits-to-be-100-percent-carbon-neutral-for-its-supply-chain-and-products-by-2030/">Apple</a> and <a href="https://www.samsung.com/us/aboutsamsung/sustainability/environment/">Samsung</a> reduce their carbon footprint and achieve their environmental goals. Although the way things are going, it’s unlikely tech companies will be able to escape their self-inflicted repair obligations. In the past, Apple CEO Jeff Williams has <a href="https://www.apple.com/newsroom/2019/08/apple-offers-customers-even-more-options-for-safe-reliable-repairs/">said, "</a>we believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested." But with only so much workforce available even to Apple, sharing the load with smaller repairers will help. And for consumers’ benefit, the right to repair legislation must be taken seriously, with consistent repairability scores developed across the globe. Image credits: Getty Images This article originally appeared on <a href="https://theconversation.com/screwed-over-how-apple-and-others-are-making-it-impossible-to-get-a-cheap-and-easy-phone-repair-156871" target="_blank" rel="noopener">The Conversation</a>.

Technology

What the “father of the cell phone” wants you to know

The inventor of the mobile phone has shared his candid opinion about the obsession with smart devices. Martin Cooper, an American engineer dubbed the “father of the cell phone”, invented the very first mobile phone 50 years ago in 1973. Back then, the weighty block of wires and circuits were only used to make calls, a far cry from having the world at your fingertips with smartphones today. Cooper believes that despite all the good that can come from modern technology, the world has become a little obsessed with smart devices. “I am devastated when I see somebody crossing the street and looking at their cell phone. They are out of their minds,” the 94-year-old told AFP from his office in Del Mar, California. “But after a few people get run over by cars, they’ll figure it out,” he joked. Mr Cooper also indulges in the latest gadgets, as he wears an Apple Watch and uses a top-end iPhone, flicking intuitively between his email, photos, YouTube and the controls for his hearing aid. Despite keeping up with all the latest apps, updates and upgrades, he confessed that sometimes it can all seem a little overwhelming. “I will never, ever understand how to use the cell phone the way my grandchildren and great grandchildren do,” he said. “Each generation is going to be smarter … they will learn how to use the cell phone more effectively,” he said. “Humans sooner or later figure it out.” Image credits: Getty Images

Technology

3 reasons you should never view or share videos showing children being assaulted – even if you think it helps ‘raise awareness’

Australians have been shocked by an <a href="https://www.theguardian.com/australia-news/2023/mar/22/queensland-children-aged-between-12-and-14-charged-after-allegedly-assaulting-girl-over-several-hours">incident</a> on the Sunshine Coast this month in which a 13-year-old girl was imprisoned, assaulted and tortured over many hours, allegedly by three girls aged 12, 13 and 14. The alleged perpetrators also filmed the abuse, which went <a href="https://www.news.com.au/national/queensland/crime/three-girls-charged-after-13yearold-allegedly-lured-to-home-and-tortured/news-story/c08af6c838e54fc0d39c449e57f9719a">viral online</a> with photos and videos being shared across news outlets and social media profiles. Some people may think they’re supporting victims by watching the videos and then expressing their outrage at their treatment. Morbid curiosity about the event might also prompt people to view the photos or videos. But there are three key reasons why you should never view, download or share photos or videos of children being assaulted. <h2>1. You may be committing a criminal offence</h2> Photos and videos showing this 13-year-old girl allegedly being assaulted and tortured are unlawful. Content such as this is called child sexual abuse material (CSAM), which has <a href="https://theconversation.com/whats-in-a-name-online-child-abuse-material-is-not-pornography-45840">previously been called child pornography</a>. Child sexual abuse material is <a href="https://theconversation.com/virtual-child-sexual-abuse-material-depicts-fictitious-children-but-can-be-used-to-disguise-real-abuse-180248">offensive or sexual online material</a> depicting children. It’s a criminal offence to possess, view, share or create it. It isn’t just pornographic material. These laws extend to material that depicts children being assaulted and tortured, even without a sexual element. Criminal offences exist for possessing, viewing, sharing or creating such material. Each state and territory jurisdiction, and the Commonwealth, has their own legislation which may have a slightly <a href="https://bridges.monash.edu/articles/journal_contribution/Lawful_Acts_Unlawful_Images_The_Problematic_Definition_of_Child_Pornography/10064963/1">different perspective</a> on whether a person has committed an offence. Criminal offences can be committed in the following circumstances: <ol> <li> if someone <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2277239">downloads</a> a child assault photo or video, they are “possessing” child sexual abuse material </li> <li> where someone posts it to their social media page or <a href="https://heinonline.org/HOL/LandingPage?handle=hein.journals/utasman40&div=14&id=&page=">sends it</a> via email to others, they are “distributing” or “disseminating” child sexual abuse material </li> <li> when someone <a href="https://www.cdpp.gov.au/crimes-we-prosecute/child-exploitation">watches</a> a child assault video online without downloading, or looks at a photo, they are still “accessing” (viewing) such material, which can be an offence. </li> </ol> It doesn’t matter if the child victim indicates their approval for the material to be promulgated. Children are <a href="https://www.aic.gov.au/sites/default/files/2020-05/58-1213-FinalReport.pdf">unable to consent</a> to material depicting their own assault being shared or viewed by others. <h2>2. You are perpetuating the abuse suffered by the victim</h2> Watching and sharing child abuse photos or videos does not support the victim. Every photo and video depicting child abuse <a href="https://theconversation.com/it-is-not-child-pornography-it-is-a-crime-scene-photo-12465">shows a crime scene</a>. A victim’s abuse being captured and shared as a video is a <a href="https://www.sciencedirect.com/science/article/abs/pii/S0145213419303667">regular reminder</a> of their abuse. The photos or videos can cause <a href="https://www.aic.gov.au/publications/tandi/tandi653">ongoing harm to a child victim</a>, beyond any physical harm they may have recovered from. US researchers conducted <a href="https://www.sciencedirect.com/science/article/abs/pii/S0145213418301510?via%3Dihub">a study</a>, published in 2018, to analyse the complex experiences of survivors (adults who, as children, had material of their abuse shared online). The participants described ongoing feelings of guilt and shame, and a feeling of enduring vulnerability because their records of abuse will always be online for others to see. As one survivor, not part of this study, <a href="https://www.emerald.com/insight/content/doi/10.1108/978-1-83982-848-520211053/full/html">said</a> "I have to live with the knowledge that my abuse will never end, and that every second of every day, someone could be – almost certainly is – watching my torture and abuse. Even once I’m dead, my degradation will continue. I will never be able to escape it. This trauma is infinite. Some also described an empowering dimension because the material provided validation of the abuse they suffered, or could be used as evidence in court. While victims may all process their experiences in different ways, it’s important to be mindful of the detrimental and ongoing effects on a child victim of an assault being captured and shared online. As a community, we must do everything we can to support those children, including refusing to watch or share photos or videos of their abuse. <h2>3. You are giving undeserved notoriety to the perpetrators</h2> Some perpetrators use records of their offending to create social media content for notoriety. “Performance crimes” allow perpetrators to use their online platform <a href="http://www8.austlii.edu.au/cgi-bin/viewdoc/au/journals/CICrimJust/2015/21.html">for attention</a>. Terrorism is another example, where terror attacks have been <a href="https://theconversation.com/social-media-create-a-spectacle-society-that-makes-it-easier-for-terrorists-to-achieve-notoriety-113715">livestreamed</a> and media outlets have responded by refusing to name the perpetrators. Do not reward the perpetrators by giving them a platform. <h2>How should we respond?</h2> It’s important we, as a community, acknowledge that children whose assaults are captured in photos and videos have been through a traumatic experience and need support. Watching or sharing their assault only perpetuates the abuse. We must refuse to watch videos of child abuse, and delete them if they’re sent to us. We then need to trust that police will conduct thorough investigations that will result in an appropriate outcome. This article originally appeared on <a href="https://theconversation.com/3-reasons-you-should-never-view-or-share-videos-showing-children-being-assaulted-even-if-you-think-it-helps-raise-awareness-202610" target="_blank" rel="noopener">The Conversation</a>. Images: Shutterstock

Technology

Prince Harry accuses royal family of conditioning

Prince Harry has revealed new detail into his experience with royal life while giving testimony in a surprise court appearance at London’s High Court. Harry was there for the second day of a preliminary hearing along with other high-profile individuals - who were alleged victims of phone hacking, privacy breaches, and the misuse of their private information - as they sought to sue Associated Newspapers Ltd [ANL]. However, ANL want to discuss the claims without trial, having described them to be “preposterous smears.” And during his witness statement, the Duke of Sussex has taken aim at the royal family over where the blame lies for taking legal action against ANL, explaining that he has had “an uneasy relationship with the press” in the years after his mother Diana’s death. He went on to add that it was policy to “never complain, [and] never explain”, and this was exactly what he’d been taught. “Following the death of my mother in 1997 when I was 12 years old and her treatment at the hands of the press, I have always had an uneasy relationship with the press,” his witness statement read. “However, as a member of the Institution the policy was to ‘never complain, never explain.’ “There was no alternative; I was conditioned to accept it. For the most part, I accepted the interest in my performing [of] my public functions.” According to Harry, the difficulties intensified when he began his relationship with now-wife Meghan Markle. The 38-year-old prince’s concerns over his family’s lack of action only grew, with Harry even telling the court he became “increasingly troubled by the approach of not taking action against the press in the wake of persistent attacks on, harassment of and intrusive, sometimes racist articles concerning Meghan.” He then explained that things had only gotten worse when the couple were expecting their first child, Prince Archie. And when it came to the News of the World phone hacking scandal, Harry claimed he was never so much as invited to a royal meeting. The Institution, he said, had “without a doubt [been] withholding information”, while making it “clear that we did not need to know anything about phone hacking”. He added that it had become clear to him that “the royal family did not sit in the witness box because that could open up a can of worms”, and that through pursuing his own legal advice, the “bubble had burst in terms of what I knew in 2020 when I moved out of the United Kingdom.” “There is this misconception,” he noted, “that we are all in constant communication with one another. “But that is not true.” As for why Harry was bringing his claims forward - including those that ANL even hired a private investigator to hack his friends’ phones and dig up information on his then-partner - he said that it was out of love for his country, and his mounting concerns over “the unchecked power, influence and criminality of Associated. “The evidence I have seen shows that Associated’s journalists are criminals with journalistic powers which should concern every single one of us. “The British public deserve to know the full extent of this cover up and I feel it is my duty to expose it.” Images: Getty

Legal

Are our phones really designed to slow down over time? Experts look at the evidence

It’s usually around this time of year you hear people complain about their phones slowing down. Apple and Google release new versions of their operating systems (OS) and suddenly there’s a slew of people <a href="https://www.bbc.com/news/technology-51413724">claiming their old devices have started to lag</a> – conveniently just before Christmas. But do manufacturers really slow down our phones on purpose to nudge us towards shiny new ones, <a href="https://www.npr.org/2020/11/18/936268845/apple-agrees-to-pay-113-million-to-settle-batterygate-case-over-iphone-slowdowns">as has been claimed</a>? The answer to this, as usual, is complicated. Let’s take a look at the evidence. <h2>The ol’ operating system shuffle</h2> Every year, usually around <a href="https://infonewt.com/apple-release-patterns">May and June</a>, tech companies announce their new OS updates. The main news surrounding the releases is often <a href="https://www.macstories.net/stories/ios-and-ipados-15-the-macstories-overview/">new system features</a>such as <a href="https://support.apple.com/en-au/HT204380">Facetime</a> enhancements, improvements to <a href="https://www.theverge.com/2021/6/7/22522993/apple-siri-on-device-speech-recognition-no-internet-wwdc">voice assistants</a>, or a <a href="https://www.wired.com/2013/06/ios7-redesign/">fancier system design</a>. But did you know these features are optimised for the new hardware traditionally released during the summer, and the chips that come with it? As such, system updates have to be programmed to work towards two goals. The first is to support the new hardware and chip, which deliver the newest features. The second is to continue to work with existing hardware that won’t support the new features. And this means coding the OS so it’s not reliant on the new features having to work. This challenge exists for desktop OSs as well, as evidenced by the recent removal of old systems <a href="https://www.theverge.com/2021/6/29/22555371/microsoft-windows-11-cpu-support-hardware-requirements-tpm-response">from the Windows 11 compatibility list</a>. Microsoft decided coding around new features was an insurmountable challenge in some instances. <h2>Hardships with hardware</h2> So your old smartphone won’t support new features – fair enough. But why does it feel like the new OS update is making existing features slower? To understand this, you need to first understand some of the mechanics of chip design. Apple used to use other manufacturers’ chips for its devices, but for the past few years has made its own custom silicon. This is referred to as a “<a href="https://anysilicon.com/what-is-a-system-on-chip-soc/">system on a chip (SoC)</a>, as the entire system exists on a single chip designed and manufactured by Apple. But even if manufacturers design their own chips, it can be hard to predict what consumers will want in the future, and thus which upgrades will come with future iterations of a device. Manufacturers have to write OS updates to suit the latest hardware, so consumers who purchase it can take advantage of the latest features. In doing so, they must work around the fact that older hardware doesn’t have the same capacity. These workarounds mean older devices will run more slowly with the new OS installed, even for tasks the system had done for years. The latest OS is not written to make your old device slower, but because it’s written for the latest device, it can’t help but run more slowly on old hardware. Examples of this abound in the industry, <a href="https://arstechnica.com/gadgets/2020/09/ios-14-on-the-iphone-6s-and-se-performance-is-fine-other-stuff-is-not/">with many articles written</a> about a newly released OS version running slow on older devices until the manufacturer optimises it (if they ever do). You might be wondering: if a new OS will slow down old phones, why install the update at all? Well, it’s because people don’t like being told to stick with old features. Apple <a href="https://9to5mac.com/2021/06/07/apple-will-let-users-stay-on-ios-14-and-receive-security-updates-even-after-ios-15-is-released/">recently allowed</a> users of its latest devices to keep the old system, but this is unusual. There is usually a <a href="https://www.popsci.com/update-every-gadget/">push for users to install new OS versions</a>. <h2>It’s all business</h2> The truth is device manufacturers are in the business to make money. And this means being able to sell new devices. While there is often an <a href="https://theconversation.com/upgrade-rage-why-you-may-have-to-buy-a-new-device-whether-you-want-to-or-not-153105">implied expectation</a> from consumers that manufacturers will commit to maintaining old products, at the same time they need to write updates that will work for their latest hardware. Meanwhile, tech companies aren’t doing enough to educate users on how to adjust their settings to get the best out of their phones, or <a href="https://www.wired.com/story/remove-bloatware-phone/">how to manage software bloat</a> which might contribute to a phone slowing down. Compounding this are other factors such as network connection issues, like when the 3G mobile network was stopped. <h2>Burden of proof</h2> There’s something else to consider, too. If an OS update was designed to intentionally slow down a phone over time, this would be very difficult to prove. The system codes are "closed source”, so experts can’t look into them. The best we can do is run timers on different processes and see if they are slowing down over time. But even if they are, is it because of a system update that can’t be supported by old hardware, or is it malicious conduct from the manufacturer? Could the code be written to force the device to sleep for half a second, every ten seconds, with a sleep command? It’s hard to say for sure, although our personal opinion is this is highly unlikely. <h2>Choose not to play</h2> Ultimately, the issue comes down to how device manufacturers sell their products. The best option for their bottom line is to deliver OS updates and features that work with the latest hardware, even if this leaves old devices behind. The evidence suggests manufacturers are not intentionally slowing phones down, but are prioritising the latest release so you’ll buy it. In the meantime, if your slow device is getting you down, the best option is to resist the urge to upgrade. You might get prompts directing you to install the latest OS version (and the frequency of these will depend on the company) but you can ignore them. There may be auto-updates which you can’t avoid, but in most cases these are for security purposes and don’t include major changes or new features. It’s only once these security updates stop coming that you should upgrade. Until then, a phone running on its original OS should, in theory, run well for a long time. Image credits: Getty Images This article originally appeared on <a href="https://theconversation.com/are-our-phones-really-designed-to-slow-down-over-time-experts-look-at-the-evidence-170962" target="_blank" rel="noopener">The Conversation</a>.

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10 technology commandments

<ol> <li>Thou shalt clear thy browser history: It's pretty simple step, but all-important. Particularly as you never know when someone will want to borrow your laptop. </li> <li>Thou shall not covet thy neighbor's technology: This includes inappropriate thoughts about said neighbour’s iPad mini, new smart -phone, nor any other technological wonder that belongs to him/her. Pursue new devices. </li> <li>Thou shalt not mix up contacts: It’s basically the difference between texting something funny or private to your sister and eternal shame. </li> <li>Thou shalt remember, thy phone does not belong in the toilet: What is it with phones and loos anyway? </li> <li>Thou shalt not open dodgy emails: No matter how much you want to buy that AMAZING weight-loss medication from India, DON’T OPEN THAT EMAIL! It’s all lies! </li> <li>Thou shalt take care on Facebook: When it comes to social embarrassment, Facebook seems to be the social network of choice. </li> <li>Thou shalt not reply all: Reply all IS the devil in disguise. One casual click of a button and suddenly you've sent your entire address book that embarrassing story from your weekend's antics. </li> <li>Thous shalt turn off autocorrect: Disguised as a godsend or clever little function, yet somehow autocorrect causes more embarrassment than it's worth. </li> <li>Thou shalt not throw devices across the room: Because you never know, you might just need to turn it off and back on again. </li> <li>Thou shalt not set up a wacky email address: Ok it might be funny for around about a week, but less so for the years to come and when you realise you can’t email the Red Cross seeking volunteer work from sixtyandsexy@hotmail.com, at which point you’ll have to change it. So you may want to keep in mind, getting a new passport is easier than getting a new email address this day in age.</li> </ol> Image: Getty Images

Technology

What to do if you lose your phone

Our smartphones are increasingly becoming a central part of our lives. We use our phones for much more than making calls – we store valuable photos and information on them, surf the web and do online banking and shopping. Plus, they are expensive pieces of technology so losing them can be a complete nightmare. What do you do? Don’t panic and follow our guide. Change passwords Change the passwords to all your online accounts (e.g. email, Facebook, banking) immediately. This means any of your personal or financial information won’t be accessible to anyone who has picked up (or stole) your phone. It also reduces the chance of identity theft. Make sure you do keep a close eye on your accounts just in case anything suspect occurs. Call and text your phone Use a friend’s phone or landline to call your phone. If it’s nearby you might hear your phone ringing. If not, some honest stranger might pick it up and answer it. If your phone is ringing out, send a text message to your phone letting whoever picks it up know it’s lost. Include a contact number so they can reach you. Tracking it down You must enable the settings on your phone or pre-install these apps for the following to work. If you haven’t done it already, we highly recommend it as it could mean the difference between finding your phone and not! iPhones - A “Find my iPhone” feature is available for iPhones. Log on to it on another device and it uses the GPS on your phone to track it down on a map. You can even force your phone to play sounds to help you track it down. Turning on “Lost Mode” is also an option that lets you remotely lock your device or wipe all your phone data. You can also install the GadgetTrak app which takes photos of whoever has your phone and emails it back to you Androids – “Where’s My Droid” is similar to “Find my iPhone” allowing you to text your phone a code word which turns on its GPS and emails the coordinates back to you. Apps like Lookout and Cereberus do similar things letting you remotely lock and wipe your phone. Windows – Visit the “My Phone” section of Windows Phone website. It will let you ring, lock, erase or show your phone on a map. Tell your phone company If it is becoming likely your phone is unfortunately lost for good, let your mobile phone company know. This is crucial because you are still liable for any calls that are made on your phone until you tell them it’s missing. Report it Report the incident to the police. They might request the serial number of your device so keep it handy. You might also be in luck – someone may have handed it in! If you have insurance, most companies often want a police report. Image: Getty Images

Technology

How to make your phone or tablet battery last longer

There’s nothing more frustrating than having your phone or tablet run out of battery when you need it most. Batteries of today seem to be draining at a more rapid pace… but rather than lugging your charger everywhere with you, here are a few easy ways you can help your device last the distance. Screen brightness The brighter your screen the more power it consumes. Lower the brightness levels slightly (your eyes will adjust) or change it to auto-brightness which will enable your phone to automatically adjust to the optimal level of brightness while conserving battery. GPS The GPS is a great feature in ensuring you’ll never get lost again. However, it also needs a substantial amount of battery power to function. It’s one of the biggest consumers of power so if you’re not using it switch it off. Wi-fi Keeping your wi-fi turned on at all time when not connected will quickly drain your battery. It’s because your phone is constantly trying to search for a wi-fi network to join so if you’re not using wi-fi switch it off. Just remember to turn it on again when you’re connected to a known wi-fi network like one at home otherwise it will eat up your data. Bluetooth Bluetooth is a convenient and useful feature in connection to other devices wirelessly but it also drains your power. Only switch it on when you know you’re using it. Apps We tend to have many apps running in the background that we’ve simply forgotten we opened up. But if apps are open they will be using battery power. Close the ones you’re not using. Turn it off It’s the most obvious solution and the most effective. If you know you’re not going to be using your phone for a few of hours (like when you’re watching a movie or going to bed) switching it off will stop any energy consumption. Image: Getty Images

Technology

3 easy ways to back up your photos on your phone and tablet

Do you have all your photos stored on your phone or tablet? Do you back them up? If the answer is no, then please back them up! There are too many sorry tales of people losing all their precious memories in the snap second technological devices decide to play up. Backing up your photos is also a great idea if you’re phone or tablet is running low on space. Here are three simple ways to do it. Directly transfer photos from your device to a computer. This is one of the easiest and most straightforward way to back-up photos. Connect your phone or tablet to your computer with the supplied dock connector cable. A window will automatically pop up asking if you want to “import” the photos to your computer. After they have been imported, you’ll be asked if you want to “delete” the images you’ve imported. If you press delete, the photos will be deleted from your smartphone or tablet. This is a fast way to free up space on your device but if you still want to keep photos on your phone, don’t click delete. Save your photos to a cloud system like <a href="https://www.dropbox.com/" target="_blank" rel="noopener">Dropbox</a> A cloud service lets you store information on a remote computer or server connected via the internet. It’s a handy platform that will ensure your photos are saved even if your device and computer decide to play up. You can also sync photos without physically plugging in your device. The free service Dropbox is one of the simplest versions around allowing you to upload photos directly from your tablet or phone. You will have to sign up for a Dropbox account before you are given 2GB of free storage. To automatically backup photos to Dropbox from your computer Once Dropbox is installed on your computer, you can turn on Camera Upload so photos are automatically uploaded to your Dropbox. Connect your device to your computer and go to Dropbox > Settings > Preferences and click the “Enable Dropbox camera import.” This will allow Dropbox to automatically import photos to your Dropbox account when your device is connected. To automatically backup photos to Dropbox from your device Dropbox can also automatically upload images straight from your device. You will have to download the Dropbox app. Go to the Dropbox app > Settings > Camera Upload > On. Make sure you click the option to only upload pictures when Wi-Fi is on so it won’t eat up your cellular data. Back up your photos to <a href="https://www.flickr.com/" target="_blank" rel="noopener">Flickr</a> Another popular and easy-to-use photo sharing and cloud storage system is Flickr. It has the advantage over Dropbox because it offer 1TB (1,000GB) of free space. You can upload your photos and share them privately or publicly. Image: Getty Images

Technology

How to save a phone that gets wet

Whether it’s a spilt glass of water, a soaking in the rain or a slip from the back pocket…straight into the toilet, a waterlogged phone usually signals the end of the phones life. But before forking out for a new one this easy trick just might save your wet phone. While there’s no guarantee that all wet phones can be saved as water damage varies from cases to case, these five easy steps will greatly improve its chances of survival. 1. Turn it off Don’t waste any time, turn off your phone immediately – yes, even before drying it off! You want to cut the power before the water has any chance to short circuit your phone. Don’t press any other buttons though as it could let residual moisture seep further into your phone. 2. Take out the parts It’s not always possible but if your phone disassembles take out the battery, memory card, SIM and any other removable parts. 3. Wipe it Give your phone and the parts a wipe with a clean dry towel focusing on cracks, ports, speakers and microphones on your phone. 4. Stick it in a desiccant A desiccant is a substance that soaks up moisture like uncooked rice or those silica gel packets found in shoes and bags. Stick your phone in a sealed container filled with your chosen desiccant. Many people have found rice (instant, white or even cous cous) has worked wonders for their phone in soaking up the moisture. An airtight container is essential so the desiccant can absorb moisture only from your phone not the outside air. 5. Wait it out Let your phone sit in the desiccant for at least 24 hours although two or three days is recommended. Move it around the container every few hours in case water is lodged inside. If you’re one of the lucky ones, your phone will power up like new but if not it might be time to get it repaired or replaced. Good luck! Image: Getty Images

Technology

Could mobile phones revolutionise chronic wound treatment?

Australian researchers are developing a contactless, thermal imaging system that uses artificial intelligence to help nurses determine the best way to treat leg ulcers without waiting to see if the wound is going to heal properly. It’s estimated that 450,000 thousand Australians currently live with a chronic wound. Being able to predict early on which wounds will become chronic could improve outcomes by enabling nurses to start specialised therapy as soon as possible. But current techniques rely on physically monitoring the wound area over several weeks. New research from RMIT in Melbourne paired thermal imaging with AI. The software was able to accurately identify unhealing ulcers 78% of the time, and healing ulcers 60% of the time, according to the new study <a href="https://www.nature.com/articles/s41598-022-20835-y" target="_blank" rel="noreferrer noopener">published</a> in Scientific Reports. “Our new work that identifies chronic leg wounds during the first visit is a world-first achievement,” says lead researcher Professor Dinesh Kumar, from RMIT’s School of Engineering. “This means specialised treatment for slow-healing leg ulcers can begin up to four weeks earlier than the current gold standard.” How do you normally assess wound healing? The work builds on <a href="https://www.nature.com/articles/s41598-021-92828-2.epdf?sharing_token=7SIEmbOksKOou2TGQ5qPWdRgN0jAjWel9jnR3ZoTv0NntGTf8gfSMhoDjLAz58SefUeGL0aP2A-0mDVnZaiZTcBjNNpA4cvP9FgK6-aoPzyk4oQ0OSbPh83HNS_AwGDQVMg43K4WmG60QDoQohtsdkaRv70YSxfPg4Dn0qa_CUs%3D" target="_blank" rel="noreferrer noopener">previous research</a> by the same team, which found that this method could be used to predict wound healing by week 3 after initial assessment. But they wanted to know whether healing could be predicted from the first wound assessment only, reducing any delay in treatment. If a wound is healing normally it’s area would reduce by 50% within four weeks, but more than 20% of ulcers don’t heal in this expected trajectory and may need specialist interventions. Venous leg ulcers (VLUs) are the <a href="https://treasury.gov.au/sites/default/files/2022-03/258735_wounds_australia.pdf" target="_blank" rel="noreferrer noopener">most common</a> chronic wound seen in Australia and currently, the gold standard for predicting their healing– conventional digital planimetry – requires physical contact. Regular wound photography is also less accurate because there can be variations between images due to lighting, image quality, and differences in camera angle. But a non-contact method like thermal imaging could overcome this. The thermal profile of wounds changes over the healing trajectory, with higher temperatures signalling potential inflammation or infection and lower temperatures indicating a slower healing rate due to decreased oxygen in the region. So, taking thermal images of wounds can provide important information for predicting how they will heal. What did they do? The study collected VLU data from 56 older participants collected over 12 weeks, including thermal images of their wounds at initial assessment and information on their status at the 12th week follow-up. “Our innovation is not sensitive to changes in ambient temperature and light, so it is effective for nurses to use during their regular visits to people’s homes,” says co-author Dr Quoc Cuong Ngo, from RMIT’s School of Engineering. “It is also effective in tropical environments, not just here in Melbourne.” “Clinical care is provided in many different locations, including specialist clinics, general practices and in people’s homes,” says co-author Dr Rajna Ogrin, a Senior Research Fellow at Bolton Clarke Research Institute. “This method provides a quick, objective, non-invasive way to determine the wound-healing potential of chronic leg wounds that can be used by healthcare providers, irrespective of the setting.” So, what’s next? There are a few limitations to this study. First, the number of healed wounds in the dataset was relatively small compared to unhealed wounds, and the study only investigated older people. The authors recommend that “future research should focus on improving the predictive accuracy and customising this method to incorporate this assessment into clinical practice on a wider pool of participants and in a variety of settings.” Kumar says that they are hoping to adapt the method for use with mobile phones. “With the funding we have received from the Medical Research Future Fund, we are now working towards that,” he says. “We are keen to work with prospective partners with different expertise to help us achieve this goal within the next few years.” <img id="cosmos-post-tracker" style="opacity: 0; height: 1px!important; width: 1px!important; border: 0!important; position: absolute!important; z-index: -1!important;" src="https://syndication.cosmosmagazine.com/?id=222978&title=Could+mobile+phones+revolutionise+chronic+wound+treatment%3F" width="1" height="1" /> <div id="contributors"> <a href="https://cosmosmagazine.com/health/revolutionise-chronic-wounds-treatment/" target="_blank" rel="noopener">This article</a> was originally published on Cosmos Magazine and was written by Imma Perfetto. Image: RMIT University </div>

Technology

“Have a second phone”: Aussie spy chief’s warning on social media use

MPs have been urged to use a second phone if they want to access social media apps such as TikTok, after one of Australia’s top spy bosses spoke about how these apps use our personal information. Rachel Noble, the Director-General of the Australian Signals Directorate (ASD), recommended that politicians and their staff should adopt the practice during a Senate estimates hearing. She also said that having a phone without access to social media was the only way to have “absolute certainty” of data privacy. “Our advice was, frankly, for people who are members of parliament who might be particularly targets of espionage … that if you wanted absolute certainty that your social media app couldn’t have access to those things … would be to have a second phone which you exclusively use for that,” Ms Noble said. The warning comes after it was reported earlier this year that the ASD had confidential meetings with politicians and their staff to warn them that some apps undertake excessive data collection and request access to contact lists, location data and photos. Last year, the Department of Home Affairs restricted TikTok use on work phones, joining the Department of Defence in doing so. During the hearing, Ms Noble said that in some cases social media apps were collecting additional information extending “beyond the content of messages, videos and voice recordings”. “Social media apps are monetising what you do on your phone, what you access, what you look at for how long, who your friends are – they will seek to get demographics of your friends in order to push you the information and get you to buy things,” she said. With some apps headquartered outside Australia, such as China, Ms Noble said the information collected could be accessed legally or be subject to covert collection. Sectors of the Australian public service aren’t the only ones restricting use of social media apps on work phones, with parliaments in the United States and New Zealand warning against using TikTok on government devices. Image: Getty Images

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