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1 in 6 older adults fall victim to impersonation scams

More older adults are likely to fall victim to scams than are currently recognised according to new US research. The problems are global. <div class="copy"> A research team from Rush University Medical Center in Chicago, US, says older Americans who aren’t cognitively impeded, are also at risk. In their study <a href="https://10.1001/jamanetworkopen.2023.35319" target="_blank" rel="noreferrer noopener">published</a> today in JAMA Network Open, the group reports on a behavioural experiment where they targeted 644 adults aged 64-104 in Rush’s Memory and Aging Project – a local scheme that draws on participants from metropolitan Chicago to participate in research – with a pitch mimicking a real-world impersonation scam. The study’s fictitious ‘US Retirement Protection Task Force’ pitched itself to participants as a government social security initiative. This USRPTF told participants via either post, email or a telephone call there’d been irregular activity on their Medicare or social security file and the inquiry was a routine account security check. As part of this, the fake agency asked participants to call a telephone hotline or login to a provided website to provide their details. Over two-thirds of the study failed to respond to any attempts to obtain information by the phoney scheme. The remainder were evenly split by either responding to requests for contact, but expressing scepticism at the authenticity of the USRPTF, or by responding and engaging with the request for information. Those who were engaged with the request for information, but expressed doubts, were also those with the highest cognitive performance, and lowest proportion of dementia. They were also the most financially literate participants, while those who provided their details had the lowest literacy. Those who provided details were also found to have the lowest scam awareness of all participants. Among this group, 1 in 10 willingly provided personal information and 1 in 5 provided details of their social security number. “If extrapolated to a population level, these numbers are astounding and suggest that a very large number of older adults are at risk of victimisation,” the authors say. They also note that, given the use of a fictitious US government organisation name, the number of people vulnerable to well-organised scams is likely much higher. Last year, the US National Council on Aging reported 92,371 older Americans were defrauded of a total of US$1.7 billion. Most were victims of government department impersonation, sweepstakes and robocall scams. Often such scams will simply demand payment while ‘spoofing’ the phone number of a government agency to add the veil of legitimacy. It’s a similar story around the world. This year, the Australian Competition and Consumer Commission found Australians lost a record $3.1 billion last year, mostly via phone scams. Australians over 65 years of age accounted for a quarter of losses and reports. The UK’s Action Fraud initiative found Britons lost about ₤2.35 billion in the 2020/21 financial year, with those aged 50-69 most susceptible to falling victim. <div> Image credits: Getty Images <a href="https://cosmosmagazine.com/people/society/1-in-6-older-adults-fall-victim-to-impersonation-scams/">This article</a> was originally published on <a href="https://cosmosmagazine.com">Cosmos Magazine</a> and was written by <a href="null">Cosmos</a>. </div> </div>

Legal

Hilarious reason dad couldn't be fooled by online scam

One savvy dad has outwitted a scammer who posed as his daughter, after the scammer made one hilarious error. Ian Whitworth, a dad from Sydney, took to his LinkedIn page to share the message a scammer texted him in a classic phishing scam that targets parents. He shared the photo of what he thought was the "funniest phishing text any parent has ever received". The text read, "Hey dad, dropped my phone in the sink while doing the dishes. Its unresponsive this is my new number for now just text me here x." Despite the terrible grammar and punctuation that would immediately alert anyone to the possibility of a scam, it was something else that caught the dad's attention. Instead, Whitworth said it was the fact his daughter would never do the chore mentioned by the scammers. Still, he thought it was worth sharing a photo of the text in a bid to warn others, which he uploaded along with the comment, "Cybersecurity update. I just got this." "Perhaps the funniest phishing txt any parent has ever received. 'Doing the dishes', yeah, for sure." In a reply to one of the people who commented on his post, Whitworth joked that his daughter "at age four emerged from my parents' kitchen with a shocked look on her face. 'What's pop doing?'. He was washing up in the sink." Another commenter wrote, "Haha! There is NO WAY this is from my son or daughter, that's for sure." Another commenter said the giveaway that it wasn't from his own child was that they didn't immediately ask for money, to which Whitworth replied, "Ha, yeah, the phishers are like the seven step ladder of confidence before the money issue gets raised. Actual kids: MONEY NOW." According to the federal government's Scamwatch website run by the Australian Competition and Consumer Commission (ACCC), the "Friends/Family Hi Mum" impersonation scam was common. "Scammers send messages pretending to be a family member or a friend desperate for money," it said. "They say they have a new phone and they need you to pay money to help them out of a crisis." Scamwatch warns: "Don't assume a person you are dealing with is who they say they are" and offers the following advice. "If someone you know sends a message to say they have a new phone number, try to call them on the existing number you have for them, or message them on the new number with a question only they would know the answer to," it said. "That way you will know if they are who they say they are." Image credits: Getty Images / LinkedIn

Legal

Facebook Messenger scams are on the rise – here’s how to protect yourself

Facebook Messenger scams prey on our vulnerabilities Scams through Facebook’s Messenger platform are being reported at higher rates than ever before, according to AARP, citing its own data as well as that of the government. Since Facebook’s early days, cybercriminals have been mining Facebook’s direct-messaging capabilities to scam unsuspecting victims out of money. One of the earliest Facebook Messenger scams involved a message, purportedly from a friend, claiming they were stuck in a foreign country and in desperate need of immediate financial assistance to get out. It wasn’t really the friend, however, but rather a scammer who had hacked into the friend’s account. Imposter scams such as “the friend in a foreign country” have evolved and proliferated over the years. The common thread is the scammer either creates an account impersonating an actual Facebook account or hacks into an existing Facebook account. In either case, the scammer then uses the fake/hacked account to send private messages to the account holder’s friends that elicit either money or personal information. The messages vary, but all are designed to prey on our human vulnerabilities, including: <ul> <li>the desire to be a “hero”</li> <li>the desire to appear “generous”</li> <li>the desire to win “free money”</li> <li>the desire to be loved and admired</li> <li>the desire to avoid shame or punishment</li> </ul> If a scammer tries to message you, report them, Facebook advises, but that begs the larger question of how does one recognise a Facebook Messenger scam? Current Messenger Facebook scams According to Facebook and our cybersecurity experts, here are the most common Facebook Messenger scams today: Romance scams. Preying on our desire to be loved and admired, romance scammers appear as attractive strangers with sad stories and a desire to love and be loved. The most effective romance scammers will friend a number of mutual friends before reaching out to any of them, in an attempt to make themselves seem less like strangers and more like people in the same social network. Many use photos they’ve stolen off the Internet and many pose as members of the military or as doctors, in an attempt to inspire trust, admiration, and even authority. What they all have in common is they can’t meet you just yet because they’re somewhere far away, and although it may take a bit of time, even as much as several weeks, they will eventually ask you to send money so that they can come to see you. Lottery scams. Preying on our desire for “free money,” lottery scammers appear as friends or organisations who are thrilled to tell you you’ve won money in some lottery or contest. The common thread? It’s a contest you have no recollection of having entered and to get the prize, you’ll have to either pay a fee or “refundable” advance or provide personal information. Inheritance scams. Also preying on our desire for free money, inheritance scammers claim to be lawyers or others who represent someone who has died and supposedly left you their estate or some portion of it – but first, you’ll have to fork over some money or personal information. Loan scams. Another variation on the “free money” theme is the loan scam, whereby the scammer promises low-interest loans with no money down – except for a “refundable” application fee. Facebook points out that loan scammers may send messages via Messenger and also leave posts and comments on Pages and in Groups to legitimise themselves. However, legitimate lenders wouldn’t offer loans via Facebook Messenger, nor would they ask you for money to proceed with a loan application. Donation scams. Facebook specifically warns users to watch out for “famous people” or people claiming to represent a charity hitting them up for a donation. Donation scams, which are easy money for a scammer because they are a direct request for payment, prey on our desire to be perceived, or to perceive ourselves, as generous. “Hey, is this you?” scams. Consumer Affairs warns of this “phishing scam” that uses the threat of shame to goad you into giving up personal information. The scammer hacks into one of your Facebook friend’s Messenger accounts and sends you a video, asking if it’s really you in the video, and implying there’s something in the video that could embarrass you. If you ever get a message like this, Consumer Affairs urges you to ignore and delete it to avoid giving away personal information or introducing a virus onto your computer. Red flags to watch out for Unfortunately, Facebook Messenger scams evolve rapidly (as soon as we suss them out, there are several more to replace them). So, it’s a good idea to be aware of these warning signs that we culled from our experts: Someone is asking you for money. While Facebook warns specifically against strangers asking for money, Rachel Wilson, investigative coordinator for The Smith Investigation Agency, points out to Reader’s Digest that any time anyone asks you for money over Messenger, it’s immediately suspect. “If friends or family ask you to help them in an emergency, always call to speak with them personally to confirm that the message originated with them.” Someone is getting a little too personal. When someone sends you a message requesting personal information, especially financial information, it should be considered suspicious, advises Sean Messier, credit industry analyst for Credit Card Insider. Messier suggests not revealing any such information until you’re certain the message-sender is who they claim to be, but it’s probably also a good idea to never reveal any such information over Messenger at all. Someone is offering something for free. You know how they say there’s no such thing as a free lunch? Well, there’s no such thing as free money on Facebook, points out Robert Siciliano, security expert. This is true for any kind of “free money” Messenger message, including those involving lotteries, loans, contest winnings, inheritances, lost bank accounts, and reimbursements of money owed. Someone who wants to take the conversation off Facebook (to text or email, etc). Facebook warns against taking conversations off Facebook unless you’re absolutely certain, beyond a shadow of a doubt, the message sender is who they say they are. Messages that seem out of character for the sender. If a message seems “out of the norm” for the sender, trust your instincts and ignore it. This is doubly true if the message includes an attachment. Be very wary of opening attachments in general, and particularly if something seems “off” about the message or the sender. Messages rife with spelling and grammatical errors. Facebook points out that when a message is filled with typos and grammatical errors, you should have your guard up. A single typo is one thing, but things like the misspelling of names and places are a big red flag. Messages from new accounts with few friends. Roger Thompson, CEO of Thompson Cybersecurity Labs, points out that new accounts with few friends should always be considered suspicious until confirmed otherwise. Friend requests from such accounts and from duplicate friend accounts should be considered suspect as well. To avoid getting hacked (and used by a cybercriminal in an imposter scam), Wilson recommends updating your social media passwords regularly and always use two-factor authentication. She also notes that with Facebook use increasing among seniors, it would be a good deed to speak to older family members about Messenger scams and how to avoid them. Image credits: Getty Images This article originally appeared on <a href="https://www.readersdigest.co.nz/true-stories-lifestyle/science-technology/facebook-messenger-scams-are-on-the-rise-heres-how-to-protect-yourself" target="_blank" rel="noopener">Reader's Digest</a>.

Technology

Don't get caught out: 6 holiday scams ripping off travellers

If you’re planning to take a trip across the world soon, then be warned, as there is an influx of new holiday scams affecting tourists as they travel to their dream break. Holiday-makers have money to spend and relaxation on their minds, which is why they are seen as easy targets for con artists. UK-based consumer group <a href="https://www.which.co.uk/" target="_blank" rel="noopener">Which?</a> has listed the six most common frauds travellers need to be aware of, along with tips on how to avoid getting scammed, <a href="https://www.thesun.co.uk/" target="_blank" rel="noopener">The Sun</a> reported. So, if you’re planning a trip abroad, here are the things you need to watch out for: 1. Accommodation booking scams While the introduction of the internet has been a blessing in terms of ease, it’s also made it easier for scammers to lure you into their traps. With the growth of online holiday bookings, fraudsters often need nothing more than a few fake pictures to lure their victims. A common scam is one that includes picturesque photographs of holiday rentals that don’t seem to exist, advertised at affordable price points. The deals were often advertised on mainstream websites but asked those who were interested in booking to contact them via email, rather than use the site’s own booking system. Bookers were then sent a link to a convincing payment page, which suggested the payment hadn’t cleared. They then ask for a bank transfer instead. How to protect yourself: Do your research. Google the property to see if it shows up on other reputable websites to check its authenticity. You could use Google Maps and Street View to see if the accommodation actually exists. Also, never pay by bank transfer. 2. Dodgy flight deals Con artists have created fake airline websites that advertise budget deals on long haul flights that leave their victims high and dry. The UK government’s fraud agency has reported a recent surge of scams targeting those who are travelling to Asia, Africa and the Middle East. In many instances, tickets were purchased with stolen credit cards and then sold to unsuspecting victims, complete with a reference number. But tickets were then cancelled after the credit card was reported as stolen, leaving the victims out of pocket and nothing to show for it. How to protect yourself: Book tickets through trusted agencies. 3. Wi-Fi hacks It’s become human instinct to try and find Wi-Fi wherever you go, and the same applies when travellers land at airports. While it’s important to stay connected in order to get in touch with friends and family, there is a risk involved. Fraudsters have set up their own free networks in airports and use them to gain free information about anyone that logs on. Many passengers have been tricked into entering their credit card details before logging on. How to protect yourself: Ask airport staff about the real Wi-Fi connection to make sure it’s the real deal and be on the lookout for connections that don’t ask for passwords straight away. Also, if you are asked for confidential information then provide fake details where possible. 4. “Free” holidays This decade-long scam has been one that con artists have perfected throughout the years. Back in the day, people would be pressured into buying timeshares after accepting a complimentary break. Now, the con is conducted through scratch cards and other fake competitions. In one example of the scam, around 500 British travellers in Spain’s Costa del Sol have been scammed of around $27.5 million in the last year alone. How to protect yourself: Refuse all offers of free holidays because if it’s too good to be true, then it probably is. Do you know of any other travel scams? Let us know in the comments below. 5. Document fraud Over the years, the internet has seen a growth in websites selling fake travel visas and other important documents needed to visit foreign countries. A few cases were found to not be conducting illegal activity but were responsible for reselling documents at a huge premium compared to official channels. Some common examples included websites selling the European Health Insurance Card and US visa (Electronic System for Travel Authorisation, or ESTA) documents. While the sites looked extremely convincing, they had nothing to do with the governments of the countries they claimed to represent. According to Which?, out of the top 20 search results for “ESTA visa” over half were unofficial. How to protect yourself: Follow links to official government websites through the Department of Foreign Affairs website. 6. Fake tickets It’s no secret that music concerts and major sporting events are on top of the list of potential scams, but travellers are now falling victim to fake packages to international events and are only finding out the true worth of their ticket once they arrive in the country. The FIFA World Cup in Russia was one example where countless websites offered travel packages including tickets when the only tickets that were considered valid and authentic were the ones purchased directly from FIFA themselves. Scammers love to lure desperate fans with fake tickets, as they know the demand is high and it’s easy to trap people who are willing to go the extra mile for a ticket to their chosen event. How to protect yourself: Make sure the tickets you are purchasing are from legitimate websites and web pages that start with “https” and have the padlock symbol in the URL bar. And if you’re on the hunt for second-hand tickets, then do a quick check if whether or not resale is allowed, as some tickets are only valid for the original buyer. “Criminals are finding ever more sophisticated ways to dupe holiday-makers, both in the booking process and when they’re on the holiday itself,” Which? Travel editor Rory Boland said. “If something seems too good to be true, it almost certainly is. Don’t hand your money over until you can be sure it’s the real deal.” Images: Getty

Travel Trouble

Get-rich-quick schemes, pyramids and ponzis: five signs you’re being scammed

<a href="https://theconversation.com/profiles/bomikazi-zeka-680577">Bomikazi Zeka</a>, <a href="https://theconversation.com/institutions/university-of-canberra-865">University of Canberra</a> and <a href="https://theconversation.com/profiles/abdul-latif-alhassan-1390159">Abdul Latif Alhassan</a>, <a href="https://theconversation.com/institutions/university-of-cape-town-691">University of Cape Town</a> Consumers are under a lot of financial strain. The <a href="https://www.weforum.org/agenda/2022/09/cost-of-living-crisis-global-impact/">World Economic Forum</a> reports that the cost-of-living crisis is affecting people across the globe. With food and fuel prices rising, it’s becoming increasingly difficult to keep financially afloat. On top of that, salaries <a href="https://www.wsj.com/articles/workers-pay-globally-hasnt-kept-up-with-inflation-e6df92d">aren’t keeping up with inflation</a>, making it more difficult to save and build wealth. It’s during such times of economic difficulty and uncertainty that fraudsters lure unsuspecting consumers into “<a href="https://www.sabric.co.za/">get-rich-quick</a>” schemes, offering <a href="https://www.sabric.co.za/stay-safe/ponzi-pyramid-schemes/">an avenue to make easy money</a> by investing in a “lucrative” financial opportunity. Nothing beats the prospect of making easy money, and every now and again there seems to be a “get-rich-quick” scheme circulating on WhatsApp or on social media that seems legitimate. But it’s not. Our research interests centre on financial systems in emerging economies, and we advocate for financial inclusion and empowering marginalised communities through financial literacy and financial planning. We use our academic platform to share our expertise on finance, including common financial traps people should steer clear of. “Get-rich-quick” schemes are one such trap. They’re also sometimes called ponzi or pyramid schemes. The schemes are a form of <a href="https://www.lawinsider.com/dictionary/financial-fraud">financial fraud</a>. The people running them take money through deception: the misrepresentation of information and identity. They promise financial benefits that don’t exist. You should avoid them because, more often than not, they are bogus and fraudulent business ventures. There have been some massive fraud schemes over the past 30 years. In the early 1990s, <a href="https://www.independent.co.uk/news/world/africa/mmm-global-russian-ponzi-scheme-from-1990s-reborn-and-now-spreading-like-wildfire-in-africa-a7333366.html">MMM Global</a> - one of the world’s largest and most notorious ponzi schemes - defrauded up to 40 million people, who lost an estimated $10 billion. Ponzi schemes have since resurfaced in different forms in <a href="https://www.iol.co.za/weekend-argus/news/ponzi-scheme-investigated-as-some-victims-lost-as-much-as-r200-000-c3c3633c-2abb-4dd4-b668-a5ea608deb41">South Africa</a>, <a href="https://guardian.ng/business-services/nigerians-lose-over-n911b-to-ponzi-schemes-related-fraud-in-23-years/">Nigeria</a>, <a href="https://www.voazimbabwe.com/a/zimbabwe-money-pyramids-ponzi-schemes/6305100.html">Zimbabwe</a>, <a href="https://allafrica.com/stories/202105170964.html">Kenya</a>, <a href="https://doi.org/10.1108/JFC-09-2020-0177">Ghana</a> and several other African countries. There are five tell-tale signs of a “get-rich-quick” scheme. Watch out for them. <h2>The five tell-tale signs</h2> Firstly, they offer exaggerated and above-market returns within a short period of time, with the promise of little to no risk. There are two golden rules when it comes to investing. The first is that it takes time to make money. Amassing a small fortune within a short space of time should raise questions about the scheme. The second rule is: the higher the risk, the higher the return. In other words, no investment is risk free or can guarantee significant returns. There is always some risk involved. An investment that promises substantial returns tends to be quite risky, which repels most people with a low appetite for risk. Secondly, new members are constantly recruited to join the scheme. Typically, such schemes are sustained by relying on the investments of new members to pay existing members. Once the number of existing members exceeds new members, the scheme goes “belly-up”. At best you lose out on the returns you were promised. At worst you lose all the money you’ve invested. When the scheme collapses, it is almost impossible to recover the money you’ve lost because you’ve technically given it to a stranger (remember, the definition of financial fraud encompasses the misrepresentation of identity). Thirdly, there is urgency to join the scheme and no clarity on how the scheme works. This is a classic characteristic of a “get-rich-quick” scheme. There is usually no clear answer about the nature of the scheme, what it invests in, how it generates its returns or the credentials of the organisation. Legitimate investments are transparent and can provide investors with all the information they need to help them decide whether to invest. Unsurprisingly, a proper check of “get-rich-quick” schemes will unmask their fraudulent nature. This is why there’s always the urgency and coercion to make an immediate financial commitment under the guise of missing a once-in-a-lifetime opportunity to get rich. Fourthly, the scheme is not registered with or regulated by any recognised authority. Regulatory authorities are important because they monitor the conduct of financial service providers and protect consumers by keeping their best interests in mind. The protection provided by financial regulators also instils confidence in financial systems. “Get-rich-quick” schemes are not registered and operate outside the framework of regulatory bodies. This makes investors more vulnerable to loss and makes it more difficult to seek legal recourse when the loss occurs. Legitimate investments in South Africa are offered by authorised financial service providers and regulated by the <a href="https://www.fsca.co.za/Pages/Default.aspx">Financial Sector Conduct Authority</a>. You can search for any authorised financial service provider on the authority’s <a href="https://www.fsca.co.za/Fais/Search_FSP.htm">website</a>. Fifthly, they use the testimonies from existing members who’ve earned big bucks to promote the scheme. At the initial stages, the scheme tends to pay out to those who have invested early, and these members are encouraged to share the news of their wealth (which travels fast and far) to promote the scheme. But this is a tactic used to create the impression that you too can earn returns in the double digits. These schemes are both unsustainable and unethical as one person gets wealthy through someone else being deceived. <h2>Too good to be true</h2> It’s worth repeating that if it sounds too good to be true, then it probably is. Wealth comes from a sound investment strategy and decisions made over time. Any promise to “get rich quick” should be treated with the cynicism it deserves. It will ultimately reveal its fraudulent nature. Recognising the signs of “get-rich-quick” schemes can save you from unnecessary financial distress. It’s always a good idea to do your own investigation before committing your finances into any investment. You can find more information on the various types of scams through the <a href="https://www.sabric.co.za/">South African Banking Risk Information Centre</a>’s website and report them to the <a href="https://www.safps.org.za/Home/Contact">South African Fraud Prevention Service</a>.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/205798/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/bomikazi-zeka-680577">Bomikazi Zeka</a>, Assistant Professor in Finance and Financial Planning, <a href="https://theconversation.com/institutions/university-of-canberra-865">University of Canberra</a> and <a href="https://theconversation.com/profiles/abdul-latif-alhassan-1390159">Abdul Latif Alhassan</a>, Associate Professor in Development Finance & Insurance, <a href="https://theconversation.com/institutions/university-of-cape-town-691">University of Cape Town</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/get-rich-quick-schemes-pyramids-and-ponzis-five-signs-youre-being-scammed-205798">original article</a>.

Money & Banking

“Just heartbreaking”: Woman’s dream win turned nightmare

Amelia Conway has opened up about her heartbreak after her dream car was snatched away from her in the middle of the night. The 22-year-old from Victoria received the $100,000 4WD when she was named the winner of a Hello Lifestyle Australia online charity raffle. Amelia had purchased $120 worth of tickets in the draw, and was delighted when she was announced as the proud new owner of the modified Widebody Y62 Nissan Patrol. Supposedly, all associated on-road costs were also included in her prize. Amelia lives in Colac, Victoria, and had to be flown to Queensland by Hello Lifestyle Australia to claim her vehicle. Flights weren’t in order for the return trip, with the excited pair driving Amelia’s new car all the way back home to Victoria. However, Amelia’s good time was destined to come to an abrupt end. Upon trying to transfer the car into her name, and to register it in her home state as necessary, she discovered that the vehicle was still under finance. It had been one of Amelia’s friends who suggested that she look into the “too good to be true” win, and do a Personal Property Securities Register check. “I thought maybe they had paid it out,” Amelia said of learning the vehicle had money owing, “and it's taken a little while to clear, but that wasn't the case.” February 1 marked the beginning of Amelia’s nightmare, with someone showing up at her home to repossess the car. “Randomly, without me knowing anything, at 8pm last night a guy showed up to repossess the car,” Amelia said of the incident in a Facebook post. In the time to follow, Amelia attempted to get in touch with Hello Lifestyle Australia to find out more about what was going on with the vehicle’s transfer, and to get clarification on the payment of all on-road costs. But those attempts were met with silence for the unfortunate 22 year old. Victoria Police also confirmed that they are investigating Amelia’s case, but faced a difficult time ahead, with Hello Lifestyle Australia’s website and social media accounts having been shut down. “The patrol is gone and I am trying to gather information through other people that have won anything through Hello Lifestyle Australia to take it a lot further,” she said of her ordeal, adding, “it’s not fair on myself or anyone else that has won anything through this company. It’s just heartbreaking.” However, in a delightful twist to Amelia’s tale, Car Hub Australia took it upon themselves to get involved and to “right others’ wrong”. After searching the country high and low for a new Nissan Patrol - a vehicle in high demand with waiting lists measuring in months - before finally locating one on the New South Wales south coast. The team then made their way from Western Australia to Wollongong, before driving the car all the way to Amelia at home in Victoria. And all the company had to say of their good deed was that they “know there’s a lot of companies out there that don’t do the right thing. “We hold ourselves to a higher standard.” Despite the eventual happy ending to Amelia’s woes, it appears that she was not the first victim of Hello Lifestyle Australia’s “raffles”. Aaron Edmundson, a father from Perth, claims that he had to spend over $7,000 on a car that he also “won” from them. While the company apparently claimed that they would cover all related costs, this wasn’t the case, with Aaron eventually selling the car. Images: Seven News / Facebook

Legal

Salon owner loses $40,000 from one $60 deposit

When beautician Thuy Le received a call from a supposed customer’s ‘husband’ regarding an accidental payment, she could never have foreseen the devastating turn her life would take from that point on. The mother of two, whose husband is living with Parkinsons and unable to work, recounted how her harrowing ordeal started with that one phone call, and the man on the other end requesting she return the $60 his wife had ‘accidentally’ paid. Le checked her bank statements to verify his story, and after noting one deposit that matched, she transferred the funds into the account he provided. She did not provide any of her own personal information, her passwords, or any critical numbers for her accounts. And yet, in the time to follow, Le could only watch in horror as more withdrawals were made from her account, into the very same one owned by the customer’s ‘husband’. The withdrawals totalled a devastating $41,600 stolen from Le’s life savings. Le also recounted how she was refused access to her business account, and that she got in touch with her bank as soon as she realised what had happened, suspecting she had been scammed. Her quest for support in her time of need was cut short, with the financial institution placing the blame solely on Le and ruling that they were not liable for the losses she had endured - this was despite the suspicious withdrawals raising no alarm with the bank, and the lack of personal information involved in the scam. Of their questionable red flag system, the bank claimed that it is “nearly impossible for an unauthorised third party to guess”, referencing the way that the logins for the costly transaction all succeeded on the very first try. Furthermore, as stated in a letter to Le, they declared that “the only reasonable explanation for these logins would be that your online banking credentials were known to the unauthorised third party, which would be in breach of the passcode security requirements.” “I am in financial hardship,” Le admitted of her dire situation, and the need to have the funds returned for her family and her husband’s crucial medication. “I have two little kids, I have a husband with Parkinson’s disease, he cannot work,” she continued. “We are still in the process of applying for government help and I have carried the financial burden on my shoulders.” While Le’s bank offered $200 to resolve her complaint, she was offered no further assistance, and took matters to the Australian Financial Complaints Authority, hoping to have her money returned to her. “I can’t sleep,” she confessed. “I want to know why this happened to me and how it happened to me. “I’m not a liar, not a criminal, not a fraud.” Images: Supplied to 7News, Facebook

Money & Banking

Detective steals thousands from elderly woman

An elderly woman who was scammed out of $30,000 in an online scam has once again been stolen from, after the police officer helping her recover the money stole her bank details. In May 2021, 74-year-old Sonia was robbed by fraudsters pretending to be NBN workers after they convinced her to transfer the hefty five-figure sum. After discovering it was a scam, Sonia then reported the crime to NSW Police, who sent a detective to her home to investigate. The officer was supposed to be helping Sonia recover her stolen money, but instead tried to use her credit card and banking details and purchase almost $20,000 worth of goods. The police officer fronted Liverpool Local Court on Wednesday where his barrister tried to explain his client's behaviour saying he had gone "off the rails" and fallen into a depression due to the nature of his work. In June 2021, the detective, who cannot be named, attended Sonia's home several times to investigate what happened, often wearing his full police uniform. To gain her sympathy, he said he had a brain aneurysm and had not yet told his girlfriend or work. According to police documents tendered to the court, Sonia trusted him and he told her she "reminded him of his own grandmother", the <a href="https://www.dailytelegraph.com.au/truecrimeaustralia/police-courts-nsw/detective-investigating-30k-fraud-on-74yo-woman-steals-her-credit-card-for-16k-shopping-spree/news-story/1823067b8a55dc184f1278ce6a933b69" target="_blank" rel="nofollow noopener">Daily Telegraph</a> reported. When he asked to see her online banking details, credit cards and passwords, Sonia gave them to him willingly, assuming they were needed for his investigation. The detective tried to buy close to $20,000 worth of items from JB Hi Fi, Big W and Myer, including iPhones, GoPro cameras and Apple Watches. Thankfully for Sonia, none of the attempted purchases went through, as they were all rejected by Sonia's bank as suspicious activity. When Sonia was notified of the attempted transactions, she immediately suspected the detective who had been supposed to be helping her. In court this week, the now former detective pleaded guilty to stealing Sonia's bank details, and will will face Downing Centre District Court in Sydney on May 12th when he will be sentenced. More than 18 months after the events, Sonia is still very troubled by what happened and blames herself. "I can't switch off a feeling that I was stupid in the first place ... I trusted this guy and then he did that," she said. Image credits: Getty Images

Legal

Top 7 common travel rip-offs

<div id="yiv7422957477yui_3_16_0_1_1449006757770_9618" class="yiv7422957477"> Sometimes, when you’re travelling overseas it’s easy to feel like one big walking dollar sign. Avoid getting ripped-off with this guide to the seven most common tourist traps when travelling abroad. 1. Sim cards It’s convenient to have a working phone when travelling overseas but the data and call costs can quickly add up. Rather than using your current phone plan, contact your provider and ask to have your plan suspended while you’re away. When you arrive at your destination, buy a local sim card and opt to manually top up your funds. It will allow you to make cheap local calls without the international roaming fees. Don’t forget to use wi-fi networks as well- many restaurants and hotels offer free wi-fi so you don’t have to pay for data. 2. Airport transfers Big international airports often have a number of transport services that connect terminals to the city centre. The cost of these transfers can vary wildly. For example, the London Heathrow Express costs four times that of a standard train ticket to reach the city. Before you leave home, do a quick search about your options and where possible, book in advance to reap savings. 3. Inaccurate currency conversion rates Some overseas card terminals will let you choose whether you’d like to be charged in local or Australian currency. While the latter might seem like the most obvious choice, it’s often linked to an added layer of fees. Similarly, some countries such as Turkey and Cambodia often accept foreign cash. It’s rarely worthwhile paying for goods with foreign dollars, as market stall holders and local vendors set the exchange rate, which is usually far off the market rate. 4. Hire car GPS Hiring a car can be one of the best ways to escape the tourist path and see a country like a local. Be aware of added extras though, such as a GPS. Rather than pay the $10-or-so dollar-a-day fee, download an offline map app. alternatively, if you’ve got a GPS at home and know that you’ll need one on your trip, pack it! You can buy international maps on your GPS and it means you’ll own it for life, not just the duration of your car hire. 5. Mandatory tips While some high-end cruises have a no-tip policy, most companies add an extra daily fee to your final bill, without even asking. Fees can range from $12-$18 per day, which adds up! Be sure to check what your travel provider’s tip policy is before making a booking. 6. Shopping tours Taking a locally-guided tour is a wonderful way to see a city through the eyes of a local, but be wary of tour recommendations. The classic “my uncle runs a one-of-a-kind rug store” might seem innocent enough, but remember that many tour operators receive commission to take you to vendors, who’ll charge a higher price once they know you’re a tourist. Rather, jump online to sites like TripAdvisor to read up on real consumer reviews and take special note of the names of tour operators who receive glowing reviews. When you book the tour, ask for them to be sure you’re getting the same expert-led tour. 7. Rent full, return empty It’s become mandatory at many car rental outlets for drivers to receive the car with a full tank of petrol and return it empty. While it might sound like a great deal, the reality is that car companies usually win out, as drivers over-fill the tank to avoid that nervous return drive when the red light is flashing. If you’re planning to hire a car, make sure you use the rent full, return empty policy to your advantage. Image credits: Getty Images </div>

Travel Tips

Crypto scams will increase over the holidays – here’s what you need to know to not fall victim

Each year, as the festive season arrives, we must also keep an eye out for potential scammers trying to ruin the fun. This is because scammers become more active <a href="https://www.scamwatch.gov.au/scam-statistics?scamid=all&date=2021" target="_blank" rel="noopener">during the holidays</a>, targeting us while we have our guard down. So far in 2022, Australians have lost around <a href="https://www.scamwatch.gov.au/scam-statistics?scamid=all&date=2022" target="_blank" rel="noopener">half a billion dollars to scams</a>, which is already significantly more than had been lost by this time last year. The majority of these losses – <a href="https://www.scamwatch.gov.au/scam-statistics?scamid=26&date=2022" target="_blank" rel="noopener">around $300 million</a> – have involved investment or cryptocurrency scams. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=370&fit=crop&dpr=1 600w, https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=370&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=370&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=465&fit=crop&dpr=1 754w, https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=465&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/494108/original/file-20221108-14-vbvqlj.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=465&fit=crop&dpr=3 2262w" alt="A chart showing a steady rise of crypto scams, with a spike in April 2022" /></a><figcaption>Investment scams 2019-2022. scamwatch.gov.au</figcaption></figure> Researchers from <a href="https://cybercentre.org.au/" target="_blank" rel="noopener">Deakin University’s Centre for Cyber Security Research and Innovation</a> had a opportunity to interview recent victims of these scams. Here is what we found. Anyone can fall for a scam <blockquote> I was shocked and could not accept that this happened to me although I was very careful […] I was numb for a couple of minutes as it was a large amount of money. – (26-year-old female office manager from South Australia) </blockquote> These scams have become highly sophisticated and criminals have become less discriminating about whom they target. This is reflected in recent victim demographics, showing a wide variety of backgrounds, a more even distribution across several age groups, and an almost even split on gender. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=343&fit=crop&dpr=1 600w, https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=343&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=343&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=431&fit=crop&dpr=1 754w, https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=431&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/494408/original/file-20221109-21-4mauh4.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=431&fit=crop&dpr=3 2262w" alt="A bar chart showing most age groups are almost equally targeted" /></a><figcaption>Age groups of scam victims. scamwatch.gov.au</figcaption></figure> <figure class="align-center "><img src="https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=367&fit=crop&dpr=1 600w, https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=367&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=367&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=461&fit=crop&dpr=1 754w, https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=461&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/494409/original/file-20221109-24-24ku3v.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=461&fit=crop&dpr=3 2262w" alt="A radial chart showing female scam victims comprise 49%, male 48% and gender X the rest" /><figcaption>Gender distribution for reported scams. scamwatch.gov.au</figcaption></figure> So, how can you spot these scams and where can you get help if you have fallen victim? If it sounds too good to be true, it might just be a scam <blockquote> I was dumbfounded, to say that ground shattered under my feet would be an understatement, it will take me a very long time to recover from it, financially and mentally. – (36-year-old female, legal practitioner from Victoria) </blockquote> Most crypto scams involve getting the victim to buy and send cryptocurrency to the perpetrator’s account for what appears to be a legitimate investment opportunity. Cryptocurrency is the currency of choice for this type of crime, because it’s unregulated, untraceable and transactions cannot be reversed. Victims of such scams are targeted using a number of different methods, which include: Investment scams: scammers pretend to be investment managers claiming high returns on crypto investments. They get the victim to transfer over funds and escape with them. “Pump and dump”: scammers usually hype up a new cryptocurrency or an <a href="https://www.kaspersky.com/resource-center/preemptive-safety/how-to-avoid-nft-scams" target="_blank" rel="noopener">NFT project</a> and artificially increase its value. Once enough victims invest, the scammers sell their stake, leaving the victims with worthless cryptocurrency or NFT. Romance scams: involves scammers using dating platforms, social media or direct messaging to engage with you, gain your trust and pitch an amazing investment opportunity promising high returns, or ask for cryptocurrency to cover medical or travel expenses. Phishing scams: an old but still effective scam involving malicious emails or messages with links to fake websites promising huge returns on investment or just outright stealing credentials to access users’ digital currency wallets. Ponzi schemes: a type of investment scam where the scammers use cryptocurrency gathered from multiple victims to repay high interest to some of them; when victims invest more funds, the scammers escape with all the investments. Mining scams: scammers try and convince victims to buy cryptocurrency to use in mining more of it, while in reality there is no mining happening – the scammers just make transfers that look like returns on the investment. Over time, the victim invests more, and the scammers keep taking it all. Although methods evolve and change, the telltale signs of a potential scam remain relatively similar: <ul> <li>very high returns with promises of little or no risk</li> <li>proprietary or secretive strategies to gain an advantage</li> <li>lack of liquidity, requiring a minimum accumulation amount before funds are released.</li> </ul> Where to seek help if you’ve been scammed <blockquote> I felt helpless, I didn’t know what to do, who to reach out to, I was too embarrassed and just kept blaming myself. – (72-year-old male, accountant from Victoria) </blockquote> If you think you have fallen victim to one of these scams, here is what you need to do next: <ul> <li> inform the Australian Competition and Consumer Commission (ACCC) <a href="https://www.scamwatch.gov.au/report-a-scam" target="_blank" rel="noopener">here</a> or reach out to relevant authorities <a href="https://www.scamwatch.gov.au/get-help/where-to-get-help" target="_blank" rel="noopener">as per advice on the ScamWatch website</a> </li> <li> reach out to your friends and family members and inform them of the scam; they can also be a source of help and support during such times </li> <li> as these events can have a psychological impact, it’s recommended you talk to your GP, a health professional, or someone you trust </li> <li> you can also reach out to counselling services such as <a href="http://www.lifeline.org.au/" target="_blank" rel="noopener">LifeLine</a>, <a href="https://www.beyondblue.org.au/" target="_blank" rel="noopener">beyond blue</a>, <a href="http://www.suicidecallbackservice.org.au/" target="_blank" rel="noopener">Sucide Call Back Service</a>, <a href="http://www.mensline.org.au/" target="_blank" rel="noopener">Mens Line</a>, and <a href="https://www.scamwatch.gov.au/get-help/where-to-get-help" target="_blank" rel="noopener">more</a> for help and support. </li> </ul> If you ever find yourself in a difficult situation, please remember help and support is available. Finally, to prevent yourself becoming the next statistic over the holiday period, keep in mind the following advice:<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/194064/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <ul> <li>don’t share your personal details with people online or over a call</li> <li>don’t invest in something you don’t understand</li> <li>if in doubt, talk to an expert or search online for resources yourself (don’t believe any links the scammers send you).</li> </ul> Writen by Ashish Nanda, Jeb Webb, Jongkil Jay Jeong, Mohammed Reza Nosouhi, and Syed Wajid Ali Shah. Republished with permission from <a href="https://theconversation.com/crypto-scams-will-increase-over-the-holidays-heres-what-you-need-to-know-to-not-fall-victim-194064" target="_blank" rel="noopener">The Conversation</a>. <p style="font-size: 16px; box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; background-color: #ffffff;">Image: Getty Images

Money & Banking

Right royal nonsense: online scam roasted for being most pathetic ever

It hasn’t taken long for scammers to swoop in and take advantage of the Queen’s death, only two short weeks after her funeral was watched by literally billions of people. Pretty audacious then for this particular scammer to think that pretending the Queen is actually still alive would fool anyone for even a moment. Twitter account UberFacts shared a screenshot of just such an attempt that has been circulating on Instagram. An account pretending to be the Queen herself is behind these ludicrous messages, with the handle @queenelizabet._3 ... and the messages claim the Queen isn't dead, that she's simply been shipped off to a desert island by King Charles so that he could ascend to the throne. <blockquote class="twitter-tweet"> I have some news <a href="https://t.co/f1QbInTJNl">pic.twitter.com/f1QbInTJNl</a> — UberFacts (@UberFacts) <a href="https://twitter.com/UberFacts/status/1572279949201117186?ref_src=twsrc%5Etfw">September 20, 2022</a></blockquote> According to the message, "the Queen" "can't get hold of her royal money" - and needs people to send her some cash so she can return to the UK. The absurd message concludes with "Tea and biscuits" and a Union Jack flag emoji. As expected, the scam was thoroughly mocked online for its outrageous attempt at conning people out of money. Scammers come up with new ways to target social media users every day, but there are a few ways to help protect yourself and your information including: treating contact from unfamiliar accounts with caution - particularly if it claims to be an official account. Even if it is familiar, legitimate users often get hacked, so it still pays to watch out. Don't click on suspicious links or attachments - these are often the most dangerous parts of a scam message. As always, if you're unsure, better to be safe than sorry and avoid the links and messages altogether. Image: Twitter

Money & Banking

Dream home turns into nightmare for scam victims

A Queensland couple who thought they had snapped up the home of their dreams have been left devastated after they lost almost $40,000 to a “cunning” email scammer instead. When Mitch Wilson and Penny Davies received an email from what appeared to be their real estate agent’s email address, they believed they were following their agent’s advice to then transfer the deposit for their house into a bank account. “It plays over and over in my head all of the time,” Ms Davies said. “We got an email from the real estate agent we had been dealing with, from their email account, saying in light of the contract please pay money to this account,” Mr Wilson told 9News. <img src="https://oversixtydev.blob.core.windows.net/media/2022/08/receipts.jpg" alt="" width="1280" height="720" /> The couple lost nearly $40,000 after receiving the fraudulent email (left), realising their costly mistake while messaging the actual real estate agent (right). Images: 9News After transferring the $39,000 sum, they thought nothing of it until the agent contacted them several days later asking where the funds were. “We went back and forth, we exchanged screenshots and emails from their side and ours, and what was obvious is the money didn’t go where it was supposed to go which was their account,” Mr Wilson said. “(It) ended up in some fraudster‘s account and then offshore to a crypto account.” But, the couple aren’t the only victims of this kind of scam, which police refer to as an email compromise scam. The scammers infiltrate an email account and use it to send emails to victims - making it difficult to identify that they are being scammed. Constance Hall, a mummy blogger, told news.com.au she felt “stupid” after losing thousands of dollars to the scam after she transferred money via a link sent from the real estate agency that managed the rental property she believed she was paying a deposit for. When she contacted the bank, she was told that the chance of recovering the funds was minimal as she had authorised the transaction, and that she should report it to the police. In the end, only $7.57 was recovered. “To have it all stolen in an instant … felt unbelievably unfair,” she said. Ian Wells, of Queensland Police’s Cyber Crime Group, told 9News: “These people with these skills, they‘re very cunning, they’re very calculated.” Police are advising home buyers to contact the business before paying invoices online to confirm bank account numbers, as the hackers change the bank accounts in invoices sent by business owners before forwarding the altered invoices to unsuspecting customers. Victims are also urged to contact their bank as soon as possible to report the fraudulent transaction. As for businesses impacted by the scams, the Australian Cyber Security Centre advises that they report the incident at <a href="https://www.cyber.gov.au/acsc/report" target="_blank" rel="noopener">https://www.cyber.gov.au/acsc/report</a>, alert other employees and clients, and report the breach to their email service provider. Image: 9News

Real Estate

Top tips for avoiding scams

Falling victim to a clever scam artist is something we all fear! With these top tips we show you how to avoid getting ripped off. Statistics show that unfortunately older Australians are often the target of scam artists looking to make a quick buck off someone else’s hard-earned cash. They’ve had help. With technology evolving and more people going online to pay bills, communicate with friends and family, and to find love, there have been a number of reported cases of people sending money overseas or elsewhere never to see it again. However, there are ways to outsmart those who would try to trick you out of your retirement savings. What to look out for Financial fraud can come in any form. It can be an email from a stranger asking for a donation to a charitable cause or a phone call promising a once-in-a-lifetime investment opportunity. However, as the saying goes, if it sounds too good to be true, it’s because it probably is. According to the Australian Competition and Consumer Commission’s (ACCC) SCAMwatch site, a one-stop information shop on how to recognise, avoid and report scams, almost everyone will be approached by a scammer at some stage in their life. That’s a scary pronouncement, but one that’s very much evident in the growing number of stories of people who have fallen victim to a scam. While some scams are easy to spot, others appear to be genuine offers or bargains. There’s a number of different types of scams too, from investment and superannuation scams to ones involving your bank or credit card. It can even look as innocent as a supermarket customer satisfaction survey. At the end of last year, the ACCC spread the news of a fake Woolworths’ customer satisfaction survey, which asked shoppers for their bank account details in exchange for a $150 gift voucher. Scammers sent the survey out mostly via social media or email, and asked people to complete all of the questions before saying they could claim their voucher. However, when people did try and claim the voucher, they found it was fake. “Scammers impersonate well-known businesses to get their hands on your personal details,” ACCC deputy chair Delia Rickard said at the time. “Once you have unknowingly sent your details to a scammer, they can steal your money – and possibly even your identity.” Warning signs Scams can target people of all backgrounds, ages and income levels. The reason many people fall victim to a scam is because they look like the real thing. They could look like a legitimate business email or letter, with logos, contact details and genuine information that could be targeting a specific need or desire. It’s not until you dig a little deeper that you find something is not right. Scammers can also manipulate you by “pushing your buttons”, according to the ACCC, to get an automatic response. This is not based on you personally but on how society works as a whole. It’s not until after you have acted in the way they want that you find something is wrong. The best way to spot a scam is to be vigilant and cautious, especially when it comes to giving out personal details over the internet or the phone. Most scams will need you to do something before they can work. It may ask for your bank or credit card details, or for you to send money based on a promise of significant financial reward that turns out to be false. Some scams also rely on you to agree to deals without getting advice first or to buy a product without properly looking into it. Don’t be a victim The first step in protecting yourself against scams and other forms of financial fraud is to be aware that it can happen. Some people hold certain perceptions that make them more susceptible to being scammed, such as the belief that all companies or organisations are legitimate or that all internet sites are legitimate. Both are myths. Consumer protection agencies try to weed out dodgy operators before they have an impact, but sometimes one can slip through the net. Most of these fake sites will be taken down after a few days, but that is still long enough for someone to have bought into a dodgy deal or to have provided their bank details to a scammer. The second step is to be cautious and protective of your personal details. This includes your contact details and bank or credit card details. Always seek independent advice before agreeing to any sort of money commitment and remember there are no get-rich-quick schemes. Check your bank statements regularly and if you see a transaction that you’re not sure about or cannot explain, contact your bank or credit union. Also, keep your bank cards and personal identity number safe and secure. Be cautious and question everything. It’s the best approach to make sure you don’t become a scam victim. Image: Getty Images

Money & Banking

Woman cons her mother out of $82 million artwork by claiming it was “cursed”

A 48-year-old woman has been arrested on suspicion of swindling her elderly mother out of a painting worth $82 million, by making her believe it was “cursed”. Sabine Coll Boghici allegedly tricked her 82-year-old mother Genevieve into handing over Sol Poente (1949) by Tarsila do Amaral. The artwork belonged to Genevieve’s late husband, who was an art collector, as the artwork had previously been exhibited at New York’s Museum of Modern Art. Sabine’s art con is just one part of a haul of cash, art and jewellery worth almost $200 million allegedly defrauded by the Brazilian woman. The scam to obtain Genevieve’s artwork began in 2020, when a psychic approached the elderly woman with prophecies of her daughter’s imminent death. The victim was then taken to several more psychics, who police say used personal information provided by her daughter to scam her distraught mother into transferring money to pay for “spiritual treatment”. Sabine and an accomplice posing as a psychic “began to take the artwork from the (mother's) house, claiming that the painting was cursed with something negative, with negative energy that needed to be prayed over,” said Rio de Janeiro police officer Gilberto Ribeiro. After almost a year of being mistreated by Sabine and her accomplices, Genevieve decided to go to the police. Police say 16 paintings were stolen, including works by renowned Brazilian artists like Cicero Dias, Rubens Gerchman and Alberto Guignard. Police say seven people are suspected of involvement in the years-long crime, facing charges of embezzlement, robbery, extortion, false imprisonment and criminal association. Image credits: Rio de Janeiro Civil Police / AFP

Art

How to avoid being scammed for your next holiday

It’s almost time to book your next overseas holiday but before you do, you need to be wary of some sneaky scams out there. From fake hotel bookings to literally unbelievable deals, these tricks are sure to keep holiday seekers thousands of dollars out of pocket. And scammers know when to strike, particularly when almost everyone has barely had a holiday in two years due to the pandemic. "The scammers know that the tsunami of bookings is coming. So they're really trying to make sure they can capitalise on this pent-up demand as well," Australian Traveller's Quentin Long told Today. He explained that one of the best scams out there is when someone books a stunning Airbnb but when the client arrives, the place simply doesn't exist. "You turn up to the address and there's no property there. They have done a lot to clean that up, but it still happens," Mr Long said. He recommends doing a thorough search of the property and to also read Google reviews to see what others have experienced or not. Another red flag to keep an eye out for are places that only have a PO Box as their address or simple spelling errors. "Then there's the more sophisticated ones where you will see a deal on a website. It looks legitimate and they actually do the transaction," Mr Long continued. "They send you a booking confirmation and it has your name on it. It looks absolutely normal, legitimate and trustworthy. The problem is they have used a stolen credit card to book that travel on your behalf." Mr Long suggests booking with a New Zealand company to avoid being scammed and to have travel insurance as well. Image: Shutterstock

Travel Trouble

Woman scammed out of $730,000

A woman has lost an eye-watering $730,000 after opening an email from who she thought was her settlement agent. The victim was in the process of purchasing a property in Western Australia and had clicked on the email which asked for money to be deposited into an account they were in control of. After filling out the “authentic-looking documents”, the scammers were able to take control of $730,000. Consumer Protection WA confirmed that the settlement agent’s email was hacked by the scammers in what is described as payment redirection scams. Payment redirection scams are almost impossible to tell the difference between the real and the fake thing. In this instance, the woman did not think twice that the email would have been a scam after the agent reminded her of the payment. Consumer Protection executive director Trish Blake said the hack is sophisticated and can make it difficult to know when the hacking took place. “These scams usually involve the hacking into someone’s email account or computer system but it can be difficult to determine exactly where the hack has occurred,” she told <a href="https://www.news.com.au/technology/online/hacking/woman-loses-730000-after-one-scam-email-while-buying-property/news-story/0eabd0fcc189dc3a0bd7c472f0034150" target="_blank" rel="noopener">news.com.au</a>. “The hackers may have successfully guessed the password or installed spyware or malware on computers or laptops after recipients open attachments or click on links in scam emails. “The losses from these scams can be extremely devastating to the victims who may have lost their home deposit that they have been saving for many years and may not be able to buy the home of their dreams. Or it may be a business doing it tough that can least afford to lose such a large amount of money.” Image: Shutterstock

Money & Banking

Not so innocent: Detail in cute puppy pic reveals Melissa Caddick’s huge profits

A previously unnoticed detail in an innocent photograph has revealed the eye-watering amount accused fraudster Melissa Caddick was making from her alleged crimes per day. Caddick sent the photo of her pet dog posing in her home office to one of her victims, according to the podcast Liar Liar: Melissa Caddick and the Missing Millions. After zooming in on the notepad on Caddick’s desk, it can be seen that “$46K per day” was written under the heading “Average Profits” between April 27 and May 27. <img src="https://oversixtydev.blob.core.windows.net/media/2022/05/smh-cadddick.jpg" alt="" width="1280" height="720" /> Zooming in on the photograph reveals the record sums Melissa Caddick was making. Image: The Sydney Morning Herald Kate McClymont, the Sydney Morning Herald and The Age journalist who hosts the podcast, <a href="https://www.9news.com.au/national/melissa-caddick-podcast-how-a-cute-dog-photo-provided-a-clue-to-her-staggering-profits/4474e72b-e7f2-4472-902a-fa3ee10029bd" target="_blank" rel="noopener">told Today</a> that these kinds of discoveries showed how clues could be “hiding in plain sight”. “The person that provided me with that photo is one of, not only Melissa’s victims, but she worked one day a week for Melissa,” McClymont said. “So she is sitting there day after day seeing all of these things, but it wasn’t until after Melissa disappeared and the Herald broke the story saying she was running a Ponzi scheme, they didn’t realise they were all victims.” In May 2020 alone, Caddick made a whopping $1.426 million profit - and her case has since captured the nation’s attention. Her home in Sydney’s east was raided by federal police on behalf of the Australian Securities and Investments Commission (ASIC) in November 2020, and it was suspected she had fleeced millions of dollars from her victims - mostly friends and family - to fund her lifestyle. Caddick then disappeared a day after the raid. Months later, the remains of her foot inside a running shoe washed up on a beach on the NSW South Coast. An inquest into her death will commence in September, and McClymont told Today it could dispel some mysteries surrounding how she died. “Already I have heard that some of her victims have been interviewed by the police to provide alibis,” she said. The journalist added that a forensic pathologist would hopefully be able to determine if Caddick’s foot was cut off or had deteriorated in the ocean. “Until we hear from a forensic pathologist, that is still one of the big mysteries in this case.” To read the full story and hear the Liar Liar episode, click <a href="https://www.smh.com.au/national/how-a-puppy-picture-revealed-melissa-caddick-s-stunning-46-000-per-day-profit-20220429-p5ahbm.html" target="_blank" rel="noopener">here</a>. Image: Nine

Legal

Some of the worst things that can happen while travelling

You’re all packed, at the terminal, checked in and ready to board the plane… life doesn’t get any better than this. But life has something else in store for you. If your luck is anything like ours, every worst possible thing you can imagine happening while on holiday WILL happen to you. Below are the top five awful scenarios that could occur when all you want is to get away. <ol> <li dir="ltr" aria-level="1"> Getting sick </li> </ol> No matter who you are, no one wants to waste their holiday sick but it’s not exactly something you can control. Stock up on Vitamin C and make sure your travel insurance covers you if you go to the doctor and require medication. <ol start="2"> <li dir="ltr" aria-level="1"> Being scammed </li> </ol> You’ve finally arrived at your destination and all you need is to get to the hotel or holiday home but you’re shocked to find that the places doesn’t exist or a family actually lives there. To avoid being scammed, research in advance and read your guidebook for tips on common tourist scams for the country you’re traveling to. <ol start="3"> <li dir="ltr" aria-level="1"> Bad weather </li> </ol> Yeah look, this one is out of everyone’s hands. <ol start="4"> <li dir="ltr" aria-level="1"> Losing your luggage </li> </ol> Look, these things happen but doesn’t this mean you can go shop for something exciting and new? If you’re not looking to waste your time shopping, contact your airline and organise a way for them to get in contact when/if your luggage is found. <ol start="5"> <li dir="ltr" aria-level="1"> Trouble with the law </li> </ol> Remember, what’s okay in Australia may not be acceptable elsewhere. If you're arrested or jailed overseas, you have the right to contact the Australian Government for help. They however, can’t get you out of trouble or out of jail, but will do what they can to assist. Image: Shutterstock

Travel Trouble

10 signs you’re about to fall for a bad Airbnb listing

When looking for accommodation for a next holiday, many people turn to the rentals listed on Airbnb. Although many are amazing, some are not so great. We talk to experts who shed light on some of the key indicators that a rental may not be all it’s cracked up to be, or worse, that you’re about to fall for an Airbnb scam.Photos that leave you with more questions that answersThe best listings will provide a virtual photo tour of the space you will temporarily call home. On the other end of the spectrum, a questionable listing will have photos of the outside area, the neighbourhood, and the street … but not what you care about the most: the bedroom, the bathroom and the kitchen, says chief digital officer Nerissa Marbury, who has booked everything from entire homes to private rooms in 12 cities across five countries. “If the listing has limited photos, it doesn’t hurt to ask the host for more photos. And if the host offers a lame excuse as to why this isn’t possible, be wary,” she says.You can't find any reviews...When you’re shopping for anything from a mattress to a blender, what information is most valuable to you? Reviews from internet strangers, your friends, your neighbour – anyone who will provide insight about their experience. The same goes for an Airbnb listing. If there are little to no reviews, you should proceed with caution, says Sara Mosadegh, an Airbnb host and property manager. While, sure, every new listing will start from square one, if you are considering booking a listing with no feedback and a host who isn’t responding, run away!...or you are only finding negative reviewsYou might find a property with tons of reviews – but are any of them peachy? The only thing worse than no feedback is negative criticisms of a listing, says Mosadegh. “Reviews that say negative things about wifi, neighbours, or neighbourhood safety are important to sort through. That’s why you should take the time to read all reviews and dig deep,” she explains. She also recommends following up on reviews that mention construction, since that could change or improve over time. “Review comments may not be a deal breaker but are always something you should weigh up,” she adds.You aren't finding photos that match the descriptionUse your investigative skills to see if the description matches the pictures provided, urges Jessica Norak, a travel writer and Airbnb frequent traveller. “If the text says ‘luxury apartment’ and you see chipped paint, uneven concrete floors, and little furniture pictured, it probably is not a luxury apartment,” she explains. “Be sure to check the photos that have been verified or taken by Airbnb, and use those to inform what you think the apartment will be like, rather than the description, if the two do not match.”You can't believe the priceFinding a good deal is often a double-edged sword: saving money is always a bonus, but it’s important to understand why a place is far below market value compared with other listings, says digital nomad and frequent Airbnb guest Veronica Silva. As she puts it, there’s often a reason, so don’t just believe you scored a budget-friendly option right off the bat. “Maybe the neighbourhood is not great, or the place itself is lacking something and the host is just trying to make up for it,” she explains. When in doubt, you should ask your potential host to provide further insight on how he or she arrived at the rate.You're finding errorsSure, not everyone is a writer or an expert on grammar, but if you keep finding contradictions in the listing, you have reason to raise an eyebrow. As Marbury says, sometimes there are honest-to-goodness typos because the host has more than one listing or isn’t a native English speaker, but if you are reading about a “backyard” but there isn’t one pictured, you should feel empowered to ask for clarity. If you can’t correspond effectively with the host, Marbury says to run.You aren't sure whether it's legalHere’s the deal: as Airbnb grew in popularity, various city, state and country officials started heavily regulating what’s permitted – and what’s not. Norah says that to protect yourself – and to lower the risk of hiccups once you’ve landed – it’s important to ensure that your listing has a business license or a registration number. “In many cities, Airbnb properties need to be legally registered to be operated as an Airbnb,” she explains. Barcelona in Spain, and San Francisco in California, are two such destinations, but you should research the rules of any place you trek to. You may even be asked at customs for this information, and having it on hand will ward off any confusion or difficulties. “Airport officials in the Seychelles checked to make sure our Airbnb was registered when we arrived at the airport,” Norah says. Where do you find it? She says for most of these cities, you will find a business or city license-registration number listed somewhere on the property description.You booked the first place you findMany unpleasant travel experiences can be avoided if you are willing to roll up your sleeves and do your due diligence to ensure that you’re booking what you want, Marbury says. After all, you can’t expect a place to be 100 per cent up to your standards if you didn’t take the time to research the details you were booking. “If strong and consistent wifi is important to you, don’t assume all wifi speeds are equal across all listings. Or, if you’re a light sleeper and the bedroom window faces a main road, you should ask about the traffic noise,” she explains. When you read through descriptions, keep an eye out for what a host is trying to tell you, instead of rushing to find something so you can check it off your to-do list. “Good hosts prefer to manage your expectations before you click ‘book’ because it equates to less headaches for them, too,” she adds.Your host is taking forever to respondWhen you browse through profiles, don’t disregard the response rate. Especially if you are traveling to an unfamiliar destination where you won’t be fluent in the native language, having a speedy, available host is essential. Marbury says that it’s a major red flag when your host takes forever to respond to you – or doesn’t reply at all. “A host who isn’t able to respond to an inquiry within a reasonable amount of time is typically a host who will not respond to you any faster when you have an issue you want resolved within the home after checking in,” she explains.You feel like it's too good to be trueWhether the home is spectacular and far too affordable, the location seems impossible for your travel dates, or all of the above and more, take the time to listen to your gut, suggests travel journalist Kinga Philipps. Ask your host as many questions as necessary to make sure you are 100 per cent certain before you hit “book.”Image credits: Getty ImagesThis article originally appeared on <a href="https://www.readersdigest.co.nz/travel/10-signs-youre-about-to-fall-for-a-bad-airbnb-listing?pages=1" target="_blank" rel="noopener">Reader's Digest</a>.

Travel Tips

4 do’s and don’ts to stay scam-safe this year

Experts have warned that scams are on the rise as we spend more of our time online. In 2021, scammers reaped a record $324 million from unsuspecting Aussies, with the Australian Competition and Consumer Commission (ACCC) finding that it was one of the worst years on record for scams. As much as we hope to not come into contact with a scammer, it’s pretty likely to happen. These four do’s and don’ts can help you stay safe and not fall victim to a scam this year. 1. Don’t give in to fear Beware of emails that use fear to make you act, especially if it involves owing money. “What scams tend to use is social engineering so they’re trying to trick you into doing something,” eSafety Commissioner Julie Inman Grant told <a rel="noopener" href="https://7news.com.au/sunrise/on-the-show/how-to-avoid-getting-scammed-in-2022-c-5376842" target="_blank">7News</a>. In ATO and other financial scams, the culprits aim to send victims into <a rel="noopener" href="https://www.oversixty.com.au/finance/retirement-income/psychology-behind-two-common-scams" target="_blank">“amygdala hijack”</a>, resulting in the shutdown of the rational parts of our brain. To keep yourself safe, check the address or phone number of the sender, keeping an eye out for general email addresses or numbers that have nothing to do with the company they claim to be from. 2. Don’t reply, download or click According to experts there is one key difference between real and scam messages: major institutions will never ask you to click on a link. “Telstra and Microsoft aren’t going to contact you to service if you haven’t asked for it,” Inman Grant added. 3. Do download antivirus software On top of avoiding suspicious links, messages and phone calls, installing antivirus software can help prevent scammers from contacting you or getting your details in the first place. There are plenty of options available, but if you’re looking for a free service to start with, Avast is one good option. “It talks to antivirus companies’ research and threat labs to identify what’s bad and what’s good, so having that gives you that baseline protection … not having that is akin to leaving your door wide open,” Stephen Kho, a cybersecurity expert with Avast, explained. 4. Do report everything According to research from Avast, almost half of Aussies who have been scammed haven’t reported it, either because it wasn’t worth the hassle or they didn’t know who to report it to. “The more of us that report the information, the more data they have to work with the enforcement agencies, internet service providers and telcos to be able to block these scammers,” Kho said. If you have been scammed, it’s also important to report the scam to the relevant authorities, such as the <a rel="noopener" href="https://www.scamwatch.gov.au/" target="_blank">ACCC’s Scamwatch website</a> in Australia or <a rel="noopener" href="https://report.netsafe.org.nz/hc/en-au/requests/new?ticket_form_id=360000024755" target="_blank">NetSafe</a> in New Zealand. Image: Getty Images

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