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Airlines to cough up millions in refunds and fines over delays and cancellations

<p dir="ltr">Frustrated travellers subject to major delays or cancellations to their US flights could be entitled to a portion of $US 600 million ($NZ 978 million) in refunds from six airlines forced to refund their customers.</p> <p dir="ltr">The airlines have been ordered to pay back customers by the US Department of Transport as part of “historic enforcement actions”.</p> <p dir="ltr">Under US law, customers must be refunded by airlines or ticket agents if the airline cancels or significantly changes a flight to, from or within the US and they don’t want to accept the alternate offer.</p> <p dir="ltr">The department also ordered the airlines to pay a total of $US 7.25 million ($NZ 11.83 millIon) in fines for “extreme delays in providing refunds”.</p> <p dir="ltr">“When a flight gets cancelled, passengers seeking refunds should be paid back promptly. Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travellers and get passengers their money back.” said U.S. Transportation Secretary Pete Buttigieg in <a href="https://www.transportation.gov/briefing-room/more-600-million-refunds-returned-airline-passengers-under-dot-rules-backed-new" target="_blank" rel="noopener">a press release</a> shared on Monday.</p> <p dir="ltr">“A flight cancellation is frustrating enough, and you shouldn’t also have to haggle or wait months to get your refund.”</p> <p dir="ltr">According to 7News.com.au, the refunds apply to both US and international travellers.</p> <p dir="ltr">The fines and refunds vary from airline to airline, with the affected airlines including: </p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Frontier Airlines - ordered to refund $US 222 million ($NZ 362.2 million) and pay $US 2.2 million ($NZ 3.6 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Air India - to pay back $US 121.5 million ($NZ million) and fined $US 1.4 ($NZ 2.3 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">TAP Portugal - with refunds totalling $US 126.5 million ($NZ 206.3 million) and fines of $US 1.1 million ($NZ 1.8 million)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Aeromexico - to refund $US 13.6 million ($NZ 22.1 million) and pay $900,000 ($NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">El Al - due to pay $US 61.9 million ($NZ 100 million) in refunds and $900,000 ($$NZ 1.4 million) in fines</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Avianca - with total refunds of $US 76.8 million ($NZ 125.2 million) and a fine of $US 750,000 ($NZ 1.2 million)</p> </li> </ul> <p dir="ltr">Most of the fines will be paid to the Treasury Department, with the remainder to be credited based on airlines paying customers beyond the legal requirement.</p> <p dir="ltr">According to Blane Workie, the assistant general counsel for the Office of Aviation Consumer Protection DOT, the refunds have either already been made or customers should have been informed of them.</p> <p><span id="docs-internal-guid-fdbaa05c-7fff-7d0d-8da4-81e90c75a489"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

International Travel

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She was mistakenly transferred $10.5m – so she bought a mansion

<p dir="ltr">A costly bungle has resulted in two Aussie women going on a spending spree and a cryptocurrency company left $10.5 million ($NZD 11.76 million) out of pocket.</p> <p dir="ltr">Thevamanogari Manivel received the hefty injection of cash after Crypto.com, one of the world’s largest cryptocurrency trading platforms, attempted to process a refund of just $100 ($NZD 111) in May last year.</p> <p dir="ltr">But, instead of sending through the refund, an account number was entered in the payment section, resulting in the accidental transfer.</p> <p dir="ltr">Seven months later, the company has launched legal action against Ms Manivel and her sister, Thilagavathy Gangadory, after discovering the error during an audit in December, per court documents.</p> <p dir="ltr">The only issue is that the sisters have already spent a chunk of the cash.</p> <p dir="ltr">The court found that Ms Manivel transferred the funds into a joint account last year, before taking out some of the money to buy a $1.35 million ($NZD 1.51 million) property in the Melbourne suburb of Craigieburn in February 2022.</p> <p dir="ltr">It’s understood that Ms Manivel bought the five-bedroom home - which reportedly includes a gym and home cinema - as a gift for her sister.</p> <p dir="ltr">The home, which sold on February 3 according to property records, is described as having a “monochrome palette”, four “designer” bathrooms, an outdoor entertaining area and an expansive kitchen/dining/family area with a butler’s pantry, per <a href="https://www.realestate.com.au/sold/property-house-vic-craigieburn-138330146">the listing</a>, </p> <p dir="ltr">According to the <em><a href="https://www.heraldsun.com.au/news/victoria/cryptocom-goes-to-court-to-recoup-105m-it-incorrectly-sent-to-melbourne-woman/news-story/1e2d91d007d1257593cf5d0d99f1477d" target="_blank" rel="noopener">Herald Sun</a></em>, Ms Manivel sent $430,000 ($NZD 481,000) to her daughter and transferred the ownership of the home to her sister, Ms Gangadory.</p> <p dir="ltr">Crypto.com has since won part of its legal battle after a judge in Victoria’s Supreme Court ordered that the luxury home be sold and that the $1.35 million be returned to the company, along with $27,369 ($NZD 30,644) in interest and other costs.</p> <p dir="ltr">It is believed that separate orders have been made for the remaining sum.</p> <p dir="ltr">Because Ms Gangadory failed to appear in court for the May hearing, Justice James Dudley Elliott said that “the allegations in the statement of claim are taken to be admitted”, after the reasons for his judgement were made <a href="http://publicly" target="_blank" rel="noopener">publicly available</a> last week.</p> <p dir="ltr">If Ms Gangadory doesn’t put the property on the market, a receiver could be appointed to arrange its sale or, if she ignores the orders, she could be in contempt of court, as reported by <em><a href="https://7news.com.au/news/vic/cryptocurrency-platform-cryptocom-accidentally-transfers-105-million-to-melbourne-woman-c-8058203" target="_blank" rel="noopener">7News</a></em>.</p> <p dir="ltr">“There’s no doubt that if you saw that in your account you would know it shouldn’t be there, and the onus is actually on you to actually call the sender and to say look that shouldn’t have come into my account,” Justin Lawrence from Henderson and Ball Lawyers told the outlet.</p> <p dir="ltr">“If you’re withholding property of someone else you’re effectively holding property by deception, you’re not entitled to it, you need to give it back.”</p> <p dir="ltr">The case is scheduled to return to court in October.</p> <p><span id="docs-internal-guid-c94f8e48-7fff-2553-0c20-ee3fb00a4876"></span></p> <p dir="ltr"><em>Images: Realestate.com.au/Getty Images</em></p>

Real Estate

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Bride demands refund from wedding photographer over Black Lives Matter support

<p>An American wedding photographer said a couple tried to cancel their contract after she expressed her support for Black Lives Matter in a social media post.</p> <p>Shakira Rochelle, a photographer based in Cincinnati, Ohio, shared her support of the movement on her social media pages. The post read: “Shakira Rochelle Photography stands in solidarity with the black community. The black lives matter movement has my endless support.”</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CBEt3EblKff/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="12"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="margin: 8px 0 0 0; padding: 0 4px;"><a style="color: #000; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none; word-wrap: break-word;" rel="noopener" href="https://www.instagram.com/p/CBEt3EblKff/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank">Shakira Rochelle Photography stands in solidarity with the black community. The black lives matter movement has my endless support ✊🏼.</a></p> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;">A post shared by <a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px;" rel="noopener" href="https://www.instagram.com/shakirarochellephotographyy/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank"> Shakira Rochelle🌿</a> (@shakirarochellephotographyy) on Jun 5, 2020 at 5:34pm PDT</p> </div> </blockquote> <p>Rochelle later received a text message from a client requesting her deposit back.</p> <p>“We have done a lot of talking and we cannot bring ourselves to support anyone who is so outspoken on matters that simply do not concern them as well as someone that does not believe that ALL lives matter,” the bride wrote on the text.</p> <p>“We … feel that you aren’t stable enough to complete the job we need from you.”</p> <p>Rochelle told the bride that the deposit was non-refundable, as per their signed contract. “I wish you a lifetime of growth and I would like to thank you for your donation to Black Lives Matter,” the photographer concluded.</p> <p>The bride told Rochelle she would be “hearing from our attorney”.</p> <blockquote class="twitter-tweet"> <p dir="ltr">I love it here. <a href="https://t.co/hKH4WFOSk2">pic.twitter.com/hKH4WFOSk2</a></p> — Q.🍫 (@PINKdot_COM) <a href="https://twitter.com/PINKdot_COM/status/1272880090003771393?ref_src=twsrc%5Etfw">June 16, 2020</a></blockquote> <p>The screenshots of the messages – which Rochelle posted on her personal Facebook account – went on to become viral on social media sites. A Twitter post with pictures of the exchange has received more than 1.1 million likes.</p> <p>On Wednesday, Rochelle released a statement addressing claims that her post was fabricated.</p> <p>“There is a photoshopped screenshot circulating stating that coming forward with this story was a business tactic to make a profit on the BLM movement,” she said.</p> <p>“This is the most incredibly absurd thing I have ever heard. The original post started out private until a friend asked if she could share it. I never had the intentions or the desire to go viral for this or anything else.”</p> <p>Rochelle explained that prior to the incident, she had been booked until winter and was not seeking for more clients.</p> <p>“I have always stood up for human rights and will continue to do so. I have marched with my loved ones as well as alone. My intentions are pure,” she said.</p> <p>“Please know that what you saw from me was the complete story.”   </p> <p>Black Lives Matter protests have been initiated across the US and around the world following the killing of George Floyd in police custody on May 25.</p>

Art

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“Sorry, not sorry”: Wedding videographer refuses to issue refund after bride-to-be dies

<p>A man who lost his fiancée in a car crash has been threatened with a lawsuit after he requested a refund from the wedding videography company the couple had hired.</p> <p>Justin Montney, 24, was forced to cancel his May wedding after his 22-year-old bride-to-be Alexis-Athena Wyatt died in February.</p> <p>Montney said the Texas, US-based videography company Copper Stallion Media refused to refund his US$1,800 deposit, saying it was non-refundable.</p> <p>The man told <em><a href="https://www.buzzfeednews.com/article/skbaer/wedding-videographer-refuses-refund-fiance-death">Buzzfeed News</a> </em>he reached out to the company again last week, informing them he planned to share the dispute on social media. The company threatened to sue him and Wyatt’s family in response to a review her mother wrote on wedding website The Knot.</p> <p>“They should have been able to [issue a refund] because they didn’t render any services,” Montney told KRDO-TV.</p> <p>He said the company offered to extend their service to his next wedding, which was “a very a very insensitive thing to tell me”.</p> <p>Montney said other vendors did not hesitate to refund their money after learning about Wyatt’s death. “They obviously felt terrible for what had happened,” he said.</p> <p>After Montney went public with his experience, Copper Stallion Media created a website using Montney’s name – JustinMontney.com – to rebut his claims, accusing him of driving a “smear campaign”.</p> <p>“We understand a death occurred, but it’s not right for people to turn to the internet and sodomize the reputation of a company,” read the text, which has since been removed on the website.</p> <p>“He could have quietly filed a small claim to ‘try’ to recoup the non-refundable deposit. Instead, he chose the internet to shake us down.”</p> <p><img style="width: 500px; height: 281.25px; display: block; margin-left: auto; margin-right: auto;" src="https://oversixtydev.blob.core.windows.net/media/7836261/jm2.jpg" alt="" data-udi="umb://media/42c8a0c6a3154718a7ebc539453dc355" /></p> <p>On May 23, the company posted a photo of the couple with the caption: “Today would have been the day where we would have filmed Justin and Alexis’ wedding in Colorado Springs.</p> <p>“After what Justin pulled with the media stunt to try and shake us down for a refund, we hope you sob and cry all day for what would have been your wedding day.</p> <p>“Sorry, not sorry.”</p> <p>Copper Stallion Media has since shut down their pages on Facebook and The Knot.</p> <p>Videographer Alex Murphy, who used to work for the company, told <em><a href="https://www.thedenverchannel.com/news/contact7/wedding-videographer-refuses-to-provide-refund-after-brides-death-harasses-her-family">The Denver Channel</a></em> he left because they refused to pay him.</p> <p>He said his final paycheck came from Las Vegas-registered company Organized Weddings LLC, which is associated with a man named Jesse J Clark.</p> <p>Clark was sued by Massachusetts’ attorney general in 2013 for defrauding 90 couples by accepting payments and failing to provide their wedding videos, according to the <em><a href="https://www.telegram.com/article/20130426/NEWS/104269782">Telegram &amp; Gazette</a></em>.</p>

News

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“Totally dumbstruck”: Passengers furious as budget airline’s refund cheques bounce

<p>Budget airline Ryanair has been made to apologise to customers after compensation cheques were found to have bounced.</p> <p>Countless passengers were overcharged during a pilot strike period where flights were cancelled. Many customers have not yet reached a resolution after their cheques were rejected at banks around the UK as they had not been signed.</p> <p>One woman named Karen Joyce was left €20 (NZD$35) out of pocket after she was charged by her bank.</p> <p>Ms Joyce took to Facebook, writing: “I was totally dumbstruck. We were loyal Ryanair customers and for them to bounce the cheque as well I just thought was disgusting.”</p> <p>After being on the phone with Ryanair for 20 minutes in an attempt to resolve the situation, the customer services rep hung up on her.</p> <p>“Then he just put the phone down. I have not received anything from Ryanair,” she said.</p> <p>The strike caused major disruption as thousands of flights were forced to cancel.</p> <p>A spokesperson for Ryanair said: “Due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory.</p> <p>“These cheques were reissued last week, and we apologise sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to our customers.”</p> <p>The UK Civil Aviation Authority has advised passengers to apply for compensation under EU law 261.</p> <p>Previously, Ryanair had said that they are not planning on compensating affected passengers over the strikes as they were “caused by extraordinary circumstances.”</p> <p>The budget airline told <em><a rel="noopener" href="https://www.thetimes.co.uk/article/ryanair-defies-watchdog-over-compensation-for-strike-chaos-gwlr5qqmk" target="_blank">The Times</a> </em>that the unions were behaving “unreasonably.”</p>

Travel Trouble

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"This makes me smile" – Neil Diamond touched by New Zealand fans’ donations

<p>Neil Diamond has revealed how happy he is to find out that some New Zealand fans are donating the refund money from tickets to his cancelled concerts to Parkinson’s disease research.</p> <p>Yesterday, Diamond announced his immediate retirement from touring after being diagnosed with the disease.</p> <p>His looming Australian and New Zealand tour, which was to begin in March, was cancelled as a result.</p> <p>Diamond’s wife and manager Katie McNeil took to Twitter to express her joy of the news that Australian and New Zealand fans were donating their refunded money to Parkinson’s research, animal rescue groups and fire victim funds.</p> <p>“My heart is so full of joy to see this silver lining,” McNeil said.</p> <blockquote class="twitter-tweet"> <p dir="ltr">This makes me smile. Thank you. Thank you to everyone for your outpouring of love and support. It makes a difference. <a href="https://t.co/TLZAa69q1B">https://t.co/TLZAa69q1B</a></p> — Neil Diamond (@NeilDiamond) <a href="https://twitter.com/NeilDiamond/status/955885442209140743?ref_src=twsrc%5Etfw">January 23, 2018</a></blockquote> <p>Diamond wrote, “This makes me smile. Thank you. Thank you to everyone for your outpouring of love and support. It makes a difference.”</p> <p>Neil Diamond fan Roseanne Holliday used her refund money to donate to the Shake It Up foundation in Australia, which is partnered with the Michael J. Fox Foundation for Parkinson’s research.</p> <p>“It is a small gesture and goes a little way to saying thank you to Neil for a soundtrack to my life,” Holliday said.</p> <p>“I’ve been listening to Neil Diamond for as long as I can remember. I grew up with my mum playing him in the 70s.</p> <p>“I’ve seen him 11 times in total, including once in San Diego just after September 11. That was an awesome night. I was going to the Sunshine Coast concert on March 22 and was heartbroken to hear the news about his diagnosis. I saw on Twitter where his wife Katie had been so touched by people from Australia and NZ pledging their refunds to go to a good cause and thought it was a brilliant idea. So this morning I did just the same and donated my ticket to Parkinson’s research here in Australia.”</p> <p>On Sunday, Diamond will make his first public appearance since the announcement at the Grammy Awards in New York.</p> <p>He will receive the Lifetime Achievement Award, which had already been decided before this week’s shock reveal.</p> <p>Were you planning to see Neil Diamond in concert and awaiting a refund? Tell us in the comments below if you plan to donate your refund to Parkinson's research.  </p>

Caring