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The types of insurance that aren’t worth your while

<p>While it’s important to make sure you’ve been covered, some forms of insurance aren’t really worth your while in the long run. We’ve taken a look at several types of insurance you shouldn’t really bother with, why they’re not worth your money and how you can find an alternative. </p> <p>Yes, it’s essential to make sure you’re covered, but at the same time you don’t need to waste any money.</p> <p><strong>Extended warranties</strong></p> <p>Many a salesperson has made a customer fork out that little bit extra for an “extended warranty” to go with a major electronic purchase. The thing is though, in many cases the period of time covered by the warranty is actually exactly the level you’re automatically entitled to under consumer law.</p> <p><strong>Credit protection insurance</strong></p> <p>While this type of insurance can be useful and a way to insure yourself against the possibility of something happening to your income as the result of an injury or a condition, credit protection insurance has tendency to be pretty expensive. </p> <p>A more cost effective way to ensure your payments to your credit card, personal loans or mortgages are fulfilled would be to take out a life insurance or total and permanent disability insurance policy through your individual superannuation fund.</p> <p><strong>Funeral insurance</strong></p> <p>Many people see this as a good way to ease the financial burden on their family that comes with their passing, but in reality funeral insurance is quite expensive and the premiums add up every year. </p> <p>A far better option is a prepaid funeral, funeral bonds life insurance or even a special savings account with money set aside. Just make sure you let your family know!</p> <p><strong>ID theft insurance</strong></p> <p>This is one of those types of insurance that isn’t really protecting your from becoming a victim, rather helping you deal with the costs once it’s already happened. And what’s more, you bank is usually willing to cover the costs of credit card fraud, which is one of the major problems to be associated with ID theft. </p> <p>Instead of spending money on a policy you can protect yourself from ID theft by simply keeping your personal documents safe, shredding documents such as bank account statements before throwing them away, and using antivirus software that is up to date. You can also check your credit file each year to make sure nobody’s using your identity for fake accounts.</p> <p><em>Image credits: Getty Images </em></p>

Money & Banking

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5 ways to get through the airport faster

<p>There’s a reason they say get to the airport at least two hours early. From checking your luggage to getting processed by customs, catching an international flight can be a tedious, at times frustrating task, particularly when pressed for time in a crowded airport. It doesn’t have to be this way, though. We’ve put together a useful list containing five handy airport tips to help you get to your gate faster.</p> <p><strong>1. Check in online</strong></p> <p>This can be a major time-saver, particularly if you’re not checking bags. Most airlines have now made checking in online a relatively simple, fool-proof process and even offer automated check in services when you arrive if you can’t get to a computer. Airlines these days also generally have an easy to use flight status feature, so you can be aware of any unexpected delays before you actually rock up.</p> <p><strong>2. Weigh your bags</strong></p> <p>The person who’s been standing in line for 20 minutes only to suddenly realise when they’ve reached the counter that they need to frantically move clothes from one bag to another to make the weight limit isn’t the most popular person at the airport. Make sure you know the weight of your bags before you arrive. Many airports have scales installed near the entrance for a last minute check.</p> <p><strong>3. Have your important documents ready</strong></p> <p>Make sure you’re ready to go when you hit the front of the line by having your boarding pass, ID/passport and credit card stored in an easily accessible part of your wallet or bag. This may seem like a small detail, but it means you won’t waste time rifling through your possessions when you get to the front of the line and decreases the chance of leaving something important at home.</p> <p><strong>4. Passing through customs and immigration</strong></p> <p>These processes can be streamlined by just being a little bit cooperative. Have your documentation ready, fill out any paperwork and answer any questions the officials may have in an honest, clear manner. Making sure you pay attention to little details like this also decreases your chances of having to face a grilling from a surly customs official, which is just as fun as it sounds. </p> <p><strong>5. Figure out the gate your flight is departing from</strong></p> <p>While you generally have plenty of time to pick up a nice duty-free bargain after customs, don’t be complacent. Even if it’s just a quick glance at the departure times, make sure you know the actual gate your flight is departing from. Nobody likes to hear their name over the airport loudspeaker, particularly if the voice is directing you to a gate that’s on the other side of the terminal.</p> <p>Don’t let long, potentially mood-killing lines at the airport derail the start of your trip. With a little bit of advance planning you can get through the airport quickly and avoid the unnecessary stress.  </p> <p><em>Image credits: Getty Images </em></p>

Travel Tips

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10 shocking examples of bad hotel etiquette

<p>Travel website Expedia has released an exhaustive study on hotel etiquette, asking thousands of travellers around the world to rank the 10 types of hotel behaviour that aggravate them the most. Some of these examples left us scratching our heads!</p> <p><strong>10. The elevator chatterbox</strong></p> <p>The 10th most annoying hotel-etiquette-gripe for travellers cited by Expedia is hotel guests with a tendency to be a little too chatting on elevators. While you can’t fault anyone for wanting to have a chat, the confined nature of an elevator can make the conversation a little bit awkward.</p> <p><strong>9. The boozer at the hotel bar</strong></p> <p>Watching this guy drink his way through his per diem is a sight to behold, and not in a good way. You might just want to have a quiet drink at the hotel bar in peace, but because this guy is hell-bent on turning his business trip into the last days of Rome odds are you’re going to be rudely interrupted.  </p> <p><strong>8. The couple canoodling in the hot tub</strong></p> <p>The one thing we can take solace in here is the fact that a lot of the germs won’t be able to withstand the hot tub temperatures. But the thought of jumping into the biological soup formed by a couple canoodling in the hot tub is one that definitely makes our stomachs turn!</p> <p><strong>7. The loudly amorous couple</strong></p> <p>Coming in at number seven on the list is the couple that are having the romantic escape of a lifetime, which you have unfortunately had to listen to every minute of. It’s in moments like this many travellers have whispered a silent prayer of thanks that earplugs exist.</p> <p><strong>6. The group partying by the pool</strong></p> <p>There’s nothing like a relaxing dip in the hotel pool, but when this group is hanging out it’s hard to get a foot in the water! The only thing that seems to be greater than their obnoxious behaviour is their omnipresence outside of the pool everywhere – don’t they have rooms to stay in?</p> <p><strong>5. The bickering couple</strong></p> <p>Hey, will someone let these two know that they’re on holidays? Whether it’s a very uncivil discussion as to whether they should have a spa or massage tomorrow, or a fire-breathing fight concerning whether they should go to a café or have the breakfast buffet, these two need to calm down a bit.</p> <p><strong>4. The in-room revellers  </strong></p> <p>These people seem to be intent on achieving two things in life – partying all night and inhibiting your ability to get some much needed shut eye as they do so. No amount of pleading (or banging on the hotel walls) will seem to get these people to quieten down and show some respect.  </p> <p><strong>3. The excessive complainers</strong></p> <p>Some people are so intent on complaining you’d think that’s half the reason they went away at the first place. When these people aren’t at the hotel bar questioning the amount of bitters in their lemon lime and bitters at, they’re at the concierge desk making all sorts of ridiculous requests.</p> <p><strong>2. The hallway hellraisers</strong></p> <p>Often mistaken for a stampede of wild horses (at least by the amount of sound they’re making as they move through the hotel, hallway hellraisers get from the lobby to their hotel room with the grace and finesses of an elephant walking around in platform heels two sizes too small. </p> <p><strong>1. Inattentive parents</strong></p> <p>Children bring joy into this world, but not when they’re wreaking havoc in hotel lobbies. The only thing worse is the inattentive parents who are too engrossed in their own world’s to control their kids, which is why travellers ranked this as the most aggravating example of poor hotel etiquette.</p> <p><strong>The study also revealed some hidden habits of people staying at hotels, mainly:</strong></p> <ul> <li>26 per cent have hoarded toiletries to take home with them;</li> <li>9 per cent have invited multiple people into their room overnight without telling the hotel;</li> <li>8 per cent have secretly taken items from their hotel room;</li> <li>6 per cent sneak down to the pool first thing in the morning to “reserve” a spot by placing towels on chairs;</li> <li>5 per cent have smoked in a non-smoking room;</li> <li>2 per cent have deliberately eavesdropped on guests in a neighbouring room.</li> </ul> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Travel tips everyone will want to know

<p>Making sure you’ve crossed everything off your to-do list in preparation for travelling takes military-like precision. From arranging travel insurance to ensuring your hotel is locked in – and even making sure you’ve packed all of the right documents in your bag – there’s a lot to consider and arrange. To ensure you have a smooth holiday – and to give you some ideas on how to handle things should you encounter any hiccups – we have rounded up the Over60 community’s top travel tips – and there are some real gems in here!</p> <p><strong>‪Sandy Dalzell says…</strong></p> <p>“1. I typed up a travel/packing list several years ago when we started to travel overseas and I have saved it on my computer, so that when it is time to start getting organised and pack, I simply print off my list. I have all weather contingencies covered so obviously if we are going somewhere in summer, I simply cross off the thermals, gloves, scarf etc. It also has listed on it jobs to be done like turn off the water to the dishwasher and the washing machine etc.</p> <p>2. We also put all of our house and car keys in an envelope and give them to one of our daughters for safekeeping – if we get broken into, they won't be able to unlock doors to steal stuff easily nor will they be able to drive off in our car.</p> <p>3. My husband and I always get our travel insurance organised at least a month before we have to pay our final payment for our tour.”</p> <p><strong>‪Debra Hall‪ says…</strong></p> <p>“1. Coordinate your clothes around one or two basic colours. Black evening pants/skirt is all you need for dressy occasions. Scarves/shawls/sarongs also make great accessories.</p> <p>‪2. Know the local laws/customs and abide by them.</p> <p>‪3. Carry baby wipes/facewipes.</p> <p>‪4. Carry tissues that can double up as toilet paper. Plus carry a hand sanitiser.</p> <p>‪5. Pack thongs for use in beach/pool/showers. Showers can be gross.</p> <p>‪6. Buy and wear good walking shoes. Blisters are not fun and high heels don’t work on Europe’s cobblestone.</p> <p>‪7. Take Imodium, bandaids, antiseptic cream and Panadol.</p> <p>‪8. Don’t have a strict fixed itinerary... be flexible enough to enjoy and spend extra time at special discoveries.</p> <p>‪9. Sit and people watch. Absorb the wonderful surrounds.</p> <p>‪10. Talk and eat with the locals.”</p> <p><span style="text-decoration: underline;"><em><strong><a href="../travel/travel-insurance/2014/12/travel-insurance-facts/" target="_blank" rel="noopener">Related link: Surprising facts about travel insurance</a></strong></em></span></p> <p><strong>‪Judy Ward‪ says…</strong></p> <p>“If travelling with a companion, put half of your clothes in their bag and vice versa. That way, if one bag gets lost you will still have some clothes until you can buy more.”</p> <p><strong>‪Ally Macklinsays…</strong></p> <p>“I always get my doctor to give me a script for a general antibiotic – two doses. Get the script filled before you go. It has come in handy on two occasions. Better to have it on you than trying to find a doctor in a strange place. Also take a small first aid kit.”</p> <p>‪<strong>Gai Brown says…‪</strong></p> <p>“Take one adaptor (or universal if you’re visiting different zones) and an Aussie power board with four to six outlets. Then you can charge all of your devices and use hair dryer/straightener at the same time – easy!”</p> <p>‪<strong>Lesley Bradford‪ says…</strong></p> <p>“ALWAYS photocopy every document – both sides. Leave one lot at home with a family member or trusted friend. And take a copy with you, in a separate area of your luggage. It is amazing the people who need the information when they lose passports, purses etc. And take out travel insurance – it is amazing the number of people who go overseas and spend thousands and complain about another few hundred dollars.”</p> <p><strong>‪Denise Trainor‪ says…</strong></p> <p>“Be methodical and develop routines. Lists are invaluable, start about three before the trip. Don't forget to cancel the paper, gym membership and set up all household bills on direct debit. Organise someone to keep an eye on your house and collect your mail etc. Organise your SIM card for your overseas travel. Pack your suitcase and then take half out. Plan to take only comfortable clothes and shoes. Take old underwear and throw it out before you arrive home.”</p> <p>‪<strong>Rosemary Thomas says..‪.</strong></p> <p>“I pack an old towel in the bottom of my case. When I handwash clothing while away, I wring out as much as I can then put my clothes inside the towel then stomp on it – to remove most of the moisture. Clothes are usually dry by next day.”</p> <p><strong>‪Amanda Candy says…‪</strong></p> <p>“Less is more. I like to travel light. Leave room for serendipity if your entire trip is planned to the last second it doesn't leave room for those spontaneous opportunities that always happen when you are travelling. Don't be afraid to talk to people when you’re in new places – if you only spend time with your travel companion you miss out so many magical moments. Talk to the locals.”</p> <p><strong>‪Helen Newton‪ says…</strong></p> <p>“Having just recently returned from overseas, in future I would have the following ready and accessible: travel insurance policy number, passport, and credit card. I had to call a doctor in the middle of the night for a medical emergency and it is very difficult to think of where each of these documents/cards are stored in your hotel room. If you have a copy of each of these things in a folder or envelope, it would make things less stressful.”</p> <p><strong>‪Kathie Wright says…‪</strong></p> <p>“I always take a photo on my iPhone of all the printed documents including passports and save to iPhone.”</p> <p><strong>‪Christine Maree Cieplucha says…‪</strong></p> <p>“I roll all of my clothes and put them in zipped bags that have names on them – for example, dresses, trousers, blouses, underwear. Plus, I have shoe bags and if possible I put the shoe colour in the same colour bag (yes a bit OCD) but it does help. I find I don’t have to reef through things to find a top or dress – instead, I know exactly where to look.”</p> <p><strong>Related links:</strong></p> <p><a href="http://www.oversixty.co.nz/travel/travel-tips/2016/01/travel-scams-to-watch-out-for-in-2016/"><strong>16 travel scams to watch out for in 2016</strong></a></p> <p><a href="http://www.oversixty.co.nz/travel/travel-tips/2015/12/how-credit-card-travel-insurance-works/"><strong>How does credit card travel insurance work?</strong></a></p> <p><a href="http://www.oversixty.co.nz/travel/travel-tips/2015/12/how-to-stretch-your-travel-budget/"><strong>6 simple steps to make your travel budget go further</strong></a></p> <p><em>Image credit: Shutterstock</em></p>

Travel Tips

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Why you need domestic travel insurance

<p dir="ltr">If you’re travelling domestically then you’ve already eliminated the stress of long flights and airport hold-ups. But just like travelling internationally, it’s important to be insured.</p> <p dir="ltr"><strong>Natural disaster cover</strong></p> <p dir="ltr">Most insurers will cover cancellation and amendment claims caused by natural disasters for both international and domestic travel. Cover will vary significantly so check with your insurer to see if you’re eligible to claim.</p> <p dir="ltr"><strong>Flight cancellation cover</strong></p> <p dir="ltr">While travel insurance doesn’t always cover cancellations and delays - if there is a natural disaster preventing the plane from taking off, then travel insurance will likely cover it.</p> <p dir="ltr"><strong>Rental car cover</strong></p> <p dir="ltr">Domestic travel insurance policies usually cover hire-car excess. Insurance can be an affordable alternative that covers more than just the care hire. </p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">If you’re involved in an accident in your rental car, you’ll likely have to pay the car-hire company for the damages upfront, and then claim them back from your insurer.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Travel insurance is charged per person, so if there is more than one driver, you will need insurance for each person.</p> </li> </ul> <p dir="ltr"><strong>Baggage cover</strong></p> <p dir="ltr">Domestic travel insurance will cover your baggage, with the exception of some ‘cancellation only’ policies. Make sure you don’t already have ‘portable contents’ cover for specified items under your home contents insurance. If you want to cover expensive items you regularly leave the house with, such as a phone or laptop, you should ensure you’re covered all the time.</p> <p dir="ltr"><strong>Credit card insurance</strong></p> <p dir="ltr">Credit card insurance typically won’t apply to domestic travel, though some platinum cards can reimburse expenses as a result of flight delays and missed connections. </p> <p dir="ltr">Pro tip: Inform your bank that you will be travelling because they may detect fraudulent activity if you're making frequent purchases far away from home. </p> <p><em>Image credit: Shutterstock</em></p>

Domestic Travel

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4 worst travel disasters and how to avoid them

<p>After all the stress involved in preparing and booking an overseas trip, it can be quite disheartening for something to go wrong while you’re on holidays aboard.</p> <p>With a bit of planning however, you can be sure that even if you fall victim to one of these travel disasters you’ll be in a good position to continue your trip.</p> <p>Here are four of the worst travel disasters, and how to avoid them. These travel disasters can easily turn the trip of a lifetime into one that you’d rather forget.</p> <p><strong>1. Missed flight</strong></p> <p>The prospect of running through a crowded terminal only to be greeted by a closed door at the gate is one that sinks the heart of even the most nonchalant traveller. And missing a flight can really throw a spanner in the works for your travel plans.</p> <p>If your plane has taken off without you, it’s recommended that you immediately go to your airline’s desk who can get you on the next flight. Whether or not you will have to pay for this is another matter entirely, and depends on who’s at fault for the missed flight. The best safeguard in this case, is having travel insurance that covers you for missed connections.</p> <p><strong>2. Lost luggage</strong></p> <p>There’s few feelings in the world of travel that are worse than the one you get hours after disembarking from your flight, standing at a now-empty baggage carousel, and knowing that two weeks of holiday clothing is anywhere in the world but here.</p> <p>Make sure you hang onto your baggage ticket and if this ever happens head to counter or office at your airport and fill out a missing baggage form. If your bag has indeed been lost or damaged and the airline is at fault you may be compensated, but it’s another one of those circumstances where it is just best to have travel insurance to make sure you’re prepared.</p> <p><strong>3. Becoming sick</strong></p> <p>From cold to migraines to something more serious, there is nothing in the world that ruins your dream trip like becoming sick. If you have fallen ill overseas it’s recommended you seek medical assistance as soon as possible. In some countries you may have to pay for your treatment upfront, and if this is the case then you may have to contact your travel insurance provider (they generally have 24 hour contact centres) to arrange payments.</p> <p>If you don’t have insurance and are in a situation where you have to pay for treatment upfront you must contact your financial institution or a family member.  </p> <p><strong>4. Lost passport</strong></p> <p>Opening your daypack only to find your passport missing is every traveller’s worst nightmare. If this has happened to you, it’s important to contact the local police and then the New Zealand embassy, who will be able to provide you with an emergency passport so you can return home. Carry an extra copy of your passport in a separate part of your luggage.</p> <p><em>Images: Getty</em></p>

Travel Trouble

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Just 25% of businesses are insured against cyber attacks. Here’s why

<p>In the past financial year, the Australian Cyber Security Centre received <a href="https://www.cyber.gov.au/acsc/view-all-content/reports-and-statistics/acsc-annual-cyber-threat-report-july-2021-june-2022" target="_blank" rel="noopener">76,000 cyber-crime reports</a> – on average, one every seven minutes. The year before, it was a report every eight minutes. The year before that, every ten minutes.</p> <p>The growth of cyber crime means it is now arguably the <a href="https://www.aon.com/2021-global-risk-management-survey/index.html" target="_blank" rel="noopener">top risk facing any business</a> with an online presence. One successful cyber attack is all it takes to ruin an organisation’s reputation and bottom line. The estimated cost to the Australian economy in <a href="https://www.unsw.adfa.edu.au/newsroom/news/cybercrime-estimated-42-billion-cost-australian-economy" target="_blank" rel="noopener">2021 was $42 billion</a>.</p> <p>To protect itself (and its customers), a business has three main options. It can limit the amount of sensitive data it stores. It can take greater care to protect the data it does store. And it can insure itself against the consequences of a cyber attack.</p> <p>Cyber-insurance is a broad term for insurance policies that address losses as a result of a computer-based attack or malfunction of a firm’s information technology systems. This can include costs associated with business interruptions, responding to the incident and paying relevant fines and penalties.</p> <p>The global cyber-insurance market is now worth an estimated US$9 billion (A$13.9 billion). It is tipped to grow to <a href="https://www.munichre.com/content/dam/munichre/contentlounge/website-pieces/documents/MunichRe-Topics-Cyber-Whitepaper-2022.pdf/_jcr_content/renditions/original./MunichRe-Topics-Cyber-Whitepaper-2022.pdf" target="_blank" rel="noopener">US$22 billion by 2025</a>.</p> <p>But a big part of this growth reflects escalating premium costs – in Australia they increased more <a href="https://www.insurancebusinessmag.com/au/news/cyber/whats-driving-up-cyber-insurance-premiums-in-australia-417542.aspx" target="_blank" rel="noopener">than 80% in 2021</a> – rather than more business taking up insurance.</p> <p>So coverage rates are growing slowly, with about 75% of all businesses in Australia having no cyber-insurance, according to 2021 figures from the <a href="https://insurancecouncil.com.au/wp-content/uploads/2022/03/Cyber-Insurance_March2022-final.pdf" target="_blank" rel="noopener">Insurance Council of Australia</a>.</p> <p><strong>Challenges in pricing cyber-insurance</strong>&lt;/p</p> <p>With cyber-insurance still in its infancy, insurers face significant complexities in quantifying cyber risk pricing premiums accordingly – high enough for the insurers not to lose money, but as competitive as possible to encourage greater uptake.</p> <p>A 2018 assessment of the cyber-insurance market by the <a href="https://www.cisa.gov/sites/default/files/publications/20_0210_cisa_oce_cyber_insurance_market_assessment.pdf" target="_blank" rel="noopener">US Cybersecurity and Infrastructure Security Agency</a> identified three major challenges: lack of data, methodological limitations, and lack of information sharing.</p> <p>Lack of historical loss data means insurers are hampered in accurately predicting risks and costs.</p> <p>Because of the relative newness of cyber crime, many insurers use risk-assessment methodologies derived from more established insurance markets <a href="https://www.rand.org/pubs/external_publications/EP67850.html" target="_blank" rel="noopener">such as for car, house and contents</a>. These markets, however, are not analogous to cyber crime.</p> <p>Companies may be hesitant to disclose information about cyber incidents, unless required to do so. Insurance carriers are reluctant to share data pertaining to damage and claims.</p> <p>This makes it hard to create effective risk models that can calculate and predict the likelihood and cost of future incidents.</p> <p><strong>So what needs to be done?</strong></p> <p>Deakin University’s <a href="https://cybercentre.org.au/" target="_blank" rel="noopener">Centre for Cyber Security Research and Innovation</a> has been working with insurance companies to understand what must be done to improve premium and risks models pertaining to cyber insurance.</p> <p>Here is what we have found so far.</p> <p>First, greater transparency is needed around cyber-related incidents and insurance to help remedy the lack of data and information sharing.</p> <p>The federal government has taken two steps in the right direction on this.</p> <p>One is the <a href="https://www.accc.gov.au/focus-areas/consumer-data-right-cdr-0" target="_blank" rel="noopener">Consumer Data Right</a>, which provides guidelines on how service providers must share data about customers. This came into effect in mid-2021.</p> <p>The other is the government’s proposal to amend <a href="https://www.aph.gov.au/Parliamentary_Business/Bills_Legislation/Bills_Search_Results/Result?bId=r6940" target="_blank" rel="noopener">privacy legislation</a> to increase penalties for breaches and give the Privacy Commissioner new powers.</p> <p>Second, insurers must find better ways to measure the financial value and worth of the data that organisations hold.</p> <p>The primary asset covered by cyber insurance is the data itself. But there is no concrete measure of how that data is worth.</p> <p>The recent Optus and Medibank Private data breaches provide clear examples. The Optus event affected millions more people than the Medibank Private hack, but the Medibank Private data includes <a href="https://www.afr.com/technology/privacy-fallout-from-medibank-hack-will-be-widespread-20221023-p5bs75" target="_blank" rel="noopener">sensitive medical data</a> that, in principle, is worth far more than data regarding just your personal identity.</p> <p>Without an accurate way to measure the financial value of data, it is difficult to determine the appropriate premium costs and coverage.</p> <p>Cyber insurance is a new, specialised market with significant uncertainty. Given the ever-increasing risks to individuals, organisations and society, it is imperative that insurers develop robust and reliable risk-based models as soon as possible.</p> <p>This will require a consolidated effort between cyber-security experts, accountants and actuaries, insurance professionals and policymakers.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/193533/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em>Writen by Jongkil Jay Jeong and Robin Doss. Republished with permission from <a href="https://theconversation.com/just-25-of-businesses-are-insured-against-cyber-attacks-heres-why-193533" target="_blank" rel="noopener">The Conversation</a>.</em></p> <p><em>Image: Getty Images</em></p>

Money & Banking

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8 simple measures to avoid sickness overseas

<p>At best, getting sick overseas is an annoying inconvenience that takes time away from your trip. At worst, the outcomes of falling ill in another country can be potentially disastrous.</p> <p>As with most things in life, when it comes to overseas illnesses prevention is better than the cure, so we’ve put together a list of eight simple measures that will ensure you stay healthy overseas.</p> <p>Before you book anything, it’s a good idea to check this website and see if there are any medical warnings/requirements for your planned destinations. Once you’ve booked accommodation and tickets, you can register your plans to ensure you’re easily accessible in an emergency.</p> <p>To stay healthy when travelling overseas, we recommend you take the following measures:</p> <ol> <li>Visit a travel health specialist, particularly if you’re visiting parts of the world that require vaccinations. These medical professionals can administer the vaccination.</li> <li>Take out travel insurance, which will ensure that you are covered for activities you’re undertaking, as well as any the event of hospital treatment or medical evacuation.  </li> <li>Keep your insurance company’s contact details handy, and with you at all times. If they’ve got an emergency assistance card even better. It’s also important to contact the company the second you feel as though you need help. Most travel insurance companies provide 24-hour emergency contact and advice services for travellers signed onto their policies.</li> <li>Consider taking a traveller’s medical kit, which can be filled with useful items such as aspirin, antiseptic, cotton wool, band aids, insect replant and hand sanitiser.</li> <li>Exercising good personal hygiene, as well as a degree of care in regards to what you’re eating and drinking can go a long way to help avoid the dreaded symptoms of gastro.</li> <li>Pack mosquito repellent, and wear clothing items like long-sleeved shirts and long pants to avoid being bitten by mosquitos as they could be carrying some nasty diseases.</li> <li>Avoid contact with dogs, and other animals like monkeys that may be carrying rabies.</li> <li>Get a quick check up, when you return home, particularly if you’ve felt ill when away.</li> </ol> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Do you need travel insurance for domestic trips?

<p>When adding up your travel budget, insurance can seem like an unnecessary extra that you never really use – especially on a domestic trip. But before you dismiss the idea, here are a few reasons why you should insure every trip.</p> <p>1. You’ve booked your tickets, packed your bags and bought your sunscreen – then disaster strikes. There can be any number of reasons that you need to cancel a trip: a close family member gets sick, you have an accident, a cyclone hits the resort you’re staying at or your employer cancels your leave. Travel insurance will cover the out of pocket costs associated with cancelling flights, rental cars or accommodation. It can also cover any additional expenses that you incur if an airline cancels your flights.</p> <p>2. Theft doesn’t just happen overseas and insurance will cover you for any of your property – and, sometimes, cash – stolen while you’re travelling. It can also cover items that are lost or accidentally damaged during your trip.</p> <p>3. No one thinks they will injure another party or cause damage to property while they’re travelling, but it happens. If you’re at fault you could be sued and damages can run into the millions. Travel insurance generally includes coverage for personal liability, which covers you for legal expenses and compensation you may be required to pay to the other party.</p> <p>4. If you travel a few times a year, purchasing an annual policy makes domestic insurance really cheap. Because you are covered by Medicare premiums are much lower than international policies. For only around $200 a year you can have full coverage around the country – and that’s less than the cost of one night in a hotel because of a delay.</p> <p><em>Image: Shutterstock</em></p>

Travel Trouble

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Mother receives $6 million bill nine years after accident

<p><span style="font-weight: 400;">Mother-of-four Samantha Melville has been hit with a $6 million insurance bill nine years after a car crash that altered her life, with only 21 days to pay the bill.</span></p> <p><span style="font-weight: 400;">Berkshire Hathaway claimed Mrs Melville’s car was unroadworthy when it hit a tree in 2012 during a flash hail storm.</span></p> <p><span style="font-weight: 400;">“I got a letter from Berkshire Hathaway that said I need to pay $6.3 million in 21 days,” Mrs Melville told </span><span style="font-weight: 400;">A Current Affair</span><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">On the night of June 29, 2012, the then 23-year-old was driving with a former friend to work when she lost control in a severe storm and crashed into a tree in country South Australia.</span></p> <p><span style="font-weight: 400;">“It was my brother’s car and it was registered,” she said.</span></p> <p><span style="font-weight: 400;">Mrs Melville and her passenger were both seriously injured.</span></p> <p><span style="font-weight: 400;">“I have a brain injury, I had a shattered pelvis, broke my back, the bottom bits of my spine, I’m deaf in my left ear,” she said.</span></p> <p><span style="font-weight: 400;">After she got out of the hospital, she received a $400 fine and was charged with driving without due care.</span></p> <p><span style="font-weight: 400;">“The vehicle was examined by MCIU mechanics and found to have both rear tyres below the acceptable standard of tread which, when combined with the prevalent weather conditions, contributed to the collision,” the police report said.</span></p> <p><span style="font-weight: 400;">After receiving a letter from Allianz Australia - who was the motor accident commission’s claims manager at the time - Mrs Melville called Allianz  and said she was told “‘don’t worry about it because it’s all covered under motor accident commission’”.</span></p> <p><span style="font-weight: 400;">“They assured me that it was all done and there would be no further proceedings or anything,” Mrs Melville said.</span></p> <p><span style="font-weight: 400;">Nine years later, Mrs Melville received a letter from insurer Berkshire Hathaway, who had taken over the claim, saying: “We refer to our previous letter dated 10 February 2014, a copy of which is enclosed”.</span></p> <p><span style="font-weight: 400;">The company demanded $6,312,399.83, but Mrs Melville became suspicious after considering she had not received a phone call, and that the letter came without a signature or name.</span></p> <p><span style="font-weight: 400;">“So I rang police officers and done all of that and they all told me it was a scam and I reported it to Scamwatch and Berkshire Hathaway’s not very happy that I did that,” she said.</span></p> <p><span style="font-weight: 400;">“I’ve asked [Berkshire Hathaway] for all of the evidence of the car being unworthy and they’ve said they need to seek legal advice.”</span></p> <p><span style="font-weight: 400;">Among the fees included in the bill are $55,000 in surveillance, $9544 for Factual Investigations, and almost $1 million in legal fees for a court case she didn’t know was occurring.</span></p> <p><span style="font-weight: 400;">Lawyer Nick Xenophon has taken on her case for free.</span></p> <p><span style="font-weight: 400;">“Obviously there was a significant pay out for the other person who was injured, I understand that, what I don’t understand is why they are pursuing her because it was an accident. This is why you have compulsory third party insurance,” he said.</span></p> <p><span style="font-weight: 400;">“The risk here is if this case becomes a precedent it sends a chilling message to anyone who’s on the road who’s involved in an accident that they could be chased by the compulsory third party insurer for damages.”</span></p> <p><span style="font-weight: 400;">The US company, owned by Warren Buffet, only recently bought into Australia’s car insurance industry.</span></p> <p><span style="font-weight: 400;">Mrs Melville has been asked to pay by May 26, but she has no idea what will happen after that.</span></p> <p><em><span style="font-weight: 400;">Image credit: A Current Affair</span></em></p>

Legal

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Man who murdered son for insurance money found guilty of doing the same thing to wife

<p>A man who has been convicted of murdering his wife and son for insurance payouts has described their deaths as “bad luck”.</p> <p>Karl Holger Karlsen, 59, pleaded guilty in 2013 to murdering his son Levi Karlsen in New York and was sentenced to 15 years to life in prison. According to court documents, Karlsen collected US$707,000 from Levi’s life insurance in 2008 after the 23-year-old’s body was found under a pickup truck in Karlsen’s garage in 2008.</p> <p>The conviction prompted Californian authorities to reopen investigation into the 1991 death of Karlsen’s wife Christina Alexander Karlsen.</p> <p>Last month, Karlsen was found guilty of first-degree murder by arson for intentionally setting fire to his family’s home in California, killing Christina. He collected <a href="https://www.nytimes.com/2020/02/05/us/karl-karlsen-wife-insurance.html">US$215,000 in life insurance</a> that he had taken out on Christina less than three weeks before her death before relocating to New York with his three children, a court document stated.</p> <p>Karlsen faces a maximum life sentence without parole on his March 17 sentencing hearing.</p> <p>In an interview with NBC’s <em><a href="https://twitter.com/DatelineNBC/status/1233172460796645377">Dateline</a> </em>before his conviction, aired on Friday, reporter Andrea Canning asked Karlsen if it was “bad luck that they died”.</p> <p>“What would you call it? I’ve had many other things in my life that...I’ve had horses died, I’ve had a barn fire,” Karlsen said.</p> <p>“If I told you everything, you wouldn’t believe what’s happened to me.”</p> <p>Karlsen’s daughter Erin De Roche told ABC’s <em>20/20 </em>in 2013 that she and her late brother believed Karlsen “just stood there” and “didn’t make an effort” to save their mother during the 1991 fire.</p> <p>“We knew what he had done to our mother, and I knew what he did to my brother,” she said.</p>

Legal

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Safety at home is more important as we age

<p>The ageing of Australia’s population in the coming decades has significant implications for the housing market. So how might your needs change and what should you be thinking about when it comes to your current home or future needs?</p> <p>Home safety features, small and manageable housing, and easy accessibility will become more attractive to a growing proportion of our population, turning much of Australia’s traditional housing, designed for a post-war baby boom as well as younger, larger families, on its head.</p> <p>Over the 20 years between 1994 and 2014, the proportion of Australians aged 65 and over increased from 11.8 to 14.7 per cent of Australia’s population. This group is expected to increase more rapidly over the next decade, according to Australian Bureau of Statistics data, to almost 26 per cent by 2051. A further nine per cent is expected to be aged over 80.</p> <p>It’s therefore pretty clear that many more of us will be living alone and wanting suitable housing. More families will be caring for a parent or relative, and others will want to stay on in their homes despite debilitating illnesses that can be associated with ageing.</p> <p>This has important implications for the design, layout, fittings and locations of our existing and future housing. Because it’s increasingly clear that government may struggle to fund the supply of dedicated, affordable housing facilities for seniors, many of us will find that it is up to us to plan how we can adapt our existing homes so they remain suitable for us well into the future. This means we need to start anticipating today what our future needs may be, as well as what precautions and aids may be needed.</p> <p>If you are beginning to weigh up your housing options or you’re keeping an eye on a parent, relative or friend, here is some advice:</p> <p><strong>Stairs and entrances</strong></p> <p>Many of us downsize from family homes to multi-level townhouses and, as time goes on, we start struggling with stairs. If you’re considering downsizing, try and keep in mind finding a property with at least one bedroom and bathroom on the ground floor. That way, if stairs become difficult, you have the option of adjusting your living arrangements and staying in your home, rather than having to sell. If you have stairs, make sure there are secure handrails, a smoke detector, and that the stairs and stairwell are well lit. Also make sure that the floor coverings, whether carpet, wood or tiles, are secure and can’t be slipped on. The entrance and hallways should also be clear of any clutter, and have easily accessible bright lighting.</p> <p><strong>The kitchen</strong></p> <p>It’s important to make sure that kitchen appliances are easy to reach and are in good working order. Easily reached kitchen taps, microwave, oven, and stovetop controls all play a role in helping us remain self-sufficient in meal preparation. Thought should also be given to the height of bench tops, cupboards, and how easy it is to carry food from the kitchen to the eating area. It can be worthwhile making some simple design changes now rather than waiting until a parent or relative starts to have problems.</p> <p><strong>The bathroom</strong></p> <p>Moving in and out of the shower or bath without risk, and with ease, is the most important safety feature for the bathroom. Could you need to install bars or a shower seat in the future? Is it possible to add non-slip rubber mats in and beside the shower and bath? Is the shower door easy to open and close or is it difficult to manoeuvre around? Also, can the bathroom be easily accessed at night, without having to use stairs?</p> <p><strong>The bedroom</strong></p> <p>It’s important there’s a clear, uncluttered path from the bedroom to the bathroom as well as to the doorway leaving the bedroom. You might also want to consider whether it’s possible to put a television and armchair in the bedroom, if there’s the space, as this can provide a private, comfortable and secure area to relax in the evenings. It’s also important to consider whether there’s an easily accessible telephone, in the event of emergencies.</p> <p><strong>Other areas</strong></p> <p>It’s also important to make sure working smoke alarms are placed throughout the home, and make arrangements for batteries to be changed at least annually. In fact, better still, it’s a good idea to check your smoke alarms at the beginning and end of daylight saving. As you re-set clocks, just check the smoke detectors. All appliances should be in good working order and stray cords that can easily be tripped over should be firmly taped or reorganised. Take a look at your door and cupboard handles. It’s much easier to replace handles than the property, when somebody in your care is becoming less mobile. And finally, make sure emergency phone numbers are kept beside every phone in the house.</p> <p>While a safety assessment of the home might seem something only parents of young children need to need to worry about, it is an exercise that can benefit everybody.</p> <p><em>Written by First National. Republished with permission of <a href="https://www.wyza.com.au/articles/property/safety-at-home-is-more-important-as-we-age.aspx">Wyza.com.au.</a></em></p>

Legal

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Choosing the best travel insurance

<p>Experts are often quoted as saying, "If you can’t afford travel insurance, you can’t afford to travel." But what if you can’t get travel insurance — do you just take the risk? We look at the issues and the options.</p> <p>A lot can go wrong when you travel: some things can be annoying — like items pilfered from your bag, some can be wildly disruptive — like a lost passport, and some can be catastrophic — like a major medical event that puts you in hospital.</p> <p>When you’re young, the medical part of travel insurance is most likely to come into play in the event of an accident, but the most likely claim is for something lost or stolen.</p> <p>However, when you are older, you need to be covered in case you have a significant medical event overseas. Insurance companies will tell you of paying out half a million dollars for clients hospitalised in North America — I have friends who had to re-mortgage their home after one of them ended up in a US hospital for a week without insurance.</p> <p><strong class="bigger-text">Age limits</strong><br />Some travel insurance companies simply opt out of covering older Australians. The cut-off age may be 59, 74, or any age between 30 and 100. You need to do a lot of homework to pick the right travel insurance policy, so select one that you can continue to renew for a few years.</p> <p><strong class="bigger-text">Credit card, annual or single-trip?</strong><br />As is often the case, the best place to get independent advice on travel insurance is<span> </span><a rel="noopener" href="http://www.choice.com.au/" target="_blank"><span>Choice</span></a>. The consumer advocacy group has examined the most common pitfalls of travel insurance and analysed specific policies in all categories. It also rates how good each company is with claims and how suitable their policy is for seniors, but its coverage is not comprehensive.</p> <p>The time to take out a travel insurance policy is either before you book a trip, or at the time of booking. That way, you’ll be covered if you break a leg walking out of the travel agency and can’t take your holiday. However, the insurance policies offered by travel agents are unlikely to be the cheapest or the best — and while you have your head full of transfer times in Singapore, it may not be the best time to study the fine print of an insurance policy.</p> <p>An alternative is to take out and rely on the travel insurance policy that may be attached to your credit card. Choice found many of these could be recommended, but remember to check if you have to pay for all of your travel or just your airfares to receive this coverage — and whether your spouse and dependants are covered, too.</p> <p><strong class="bigger-text">Annual policy</strong><br />If you travel a few times a year, including within Australia, it’s a good idea to consider taking out an annual policy. You can do that as an individual, a couple, or a family (generally including dependants up to 25 years of age). Once you have the policy, there’s one less thing to worry about when planning each holiday.</p> <p>However, there are a couple of things to consider — besides the issues that apply for every policy. First, annual policies may have a lower age cut-off than one-off policies, so check when making your shortlist. Second, there’s likely to be a maximum number of days of coverage for each overseas holiday — typically between 30 and 60 days.</p> <p><strong class="bigger-text">Medical and evacuation</strong><br />Ensure that the policy covers unlimited costs for medical expenses and evacuation. You simply don’t know how much it may cost to keep you alive. A doctor friend once had to call on an executive jet to lift a patient out of the Himalayas, and I’ve had to sign a form on a beach in Antarctica saying I’ll pay the $US 45,000 for the medical evacuation flight if the insurance company didn’t (fortunately, it did).</p> <p><strong class="bigger-text">Pre-existing conditions</strong><br />Dreaded pre-existing conditions. Have you got high cholesterol, a lung complaint, arteries that are obstructed (even to a minor extent), or other ailments that may come with age? If so, expect that many insurance companies simply won’t cover you and those that do will charge a significantly higher premium.</p> <p>One option is to roll the dice and accept that you won’t be covered if you have a medical event overseas related to that condition. But what’s the point of buying travel insurance if it doesn’t cover the most likely event?</p> <p>The terms of the policies are really conservative, too. If a doctor has ever diagnosed you with high cholesterol (that’s over 5.5 mmol/L), then that’s what you have. It would be foolish to not ask your doctor how healthy your heart is but once you get the answer, you have to report it to your insurance company. Indeed, if you find out anything adverse even halfway through an annual policy, the insurance company may require you to report it.</p> <p>If you do have to seek travel insurance when you have a pre-existing condition, you are likely to encounter one of three scenarios. The most desirable is that it’s a pre-existing condition that the insurance company automatically accepts. However, you may have to fill out a questionnaire that the insurance company will judge you on, or you may be required to undertake a medical examination.</p> <p>If you have a medical condition that’s likely to concern an insurance company, you may want to start thinking about what travel insurance you need well before booking your trip.</p> <p><strong class="bigger-text">Reciprocal healthcare</strong><br />Australia has an agreement with the following countries to provide subsidised treatment for essential services to anyone with Medicare: Belgium, Finland, Italy, Malta, Netherlands, NZ, Norway, Ireland, Slovenia, Sweden, and the UK.</p> <p>You may think you don’t need travel insurance if you’re only visiting those countries, but that is not the case. The agreement doesn’t cover you if your luggage is stolen or if you get sick in transit, nor does it cover an expensive repatriation flight to get you back to a hospital in Australia.</p> <p><strong class="bigger-text">Parents at home</strong><br />Many of us have aging parents. Check the conditions of your policy to ensure you’re covered if there’s a medical emergency at home that you need to rush back to.</p> <p><strong class="bigger-text">Rental car excess</strong><br />If you rent a vehicle overseas, it’s likely you’ll be asked to pay a high daily fee to reduce the excess on the vehicle’s insurance. So, you may get the car for $40 per day and then pay $35 per day to cover the excess. One way around this is to rent the car through an Australian company like Driveaway Holidays, who has a more reasonable excess of $10 per day. Or you may find that your travel insurance covers the excess (most do) and you can pay a little more to cover an even more exorbitant excess fee.</p> <p>A note of caution is necessary here. In Canada, I’ve been told by one of the major rental car companies that they provide absolutely no insurance on the vehicle — so if you don’t pay their ridiculous rate, the car has no insurance.</p> <p><strong class="bigger-text">Activities and the rest</strong><br />If you are going to be doing any activities on your holiday, check they are covered. This is particularly true for motorcycling, climbing, or scuba diving. And if you’ll be engaged in any snow sports, expect to pay an additional premium.</p> <p>There are a lot of other events that may be covered by your travel insurance that may turn out to be useful. However, if you are covered for medical, disruptions, and baggage, you can travel with some sense of security. See you at the airport.</p> <p>What’s your experience with travel insurance? Or have you ever needed it and not had it?</p> <p><em>Written by <span>David McGonigal</span>. Republished with permission of <span><a href="https://www.wyza.com.au/articles/travel/choosing-the-best-travel-insurance.aspx">Wyza.com.au</a></span>. </em></p>

International Travel

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4 common travel nightmares solved

<p>Don’t panic. There’s an easy fix to these travel disasters.</p> <p><strong>You’ve lost your passport</strong></p> <p>The number one fear of every international traveller. Almost 40,000 Australian passports go missing every year, so there’s a good chance your number will come up. Travel with extra copies of everything, either in hard copy in your luggage or emailed to yourself and stored online. Don’t keep all of your ID together so that you have a spare in reserve. Create your own ‘emergency passport kit’ with some recent photos, secondary ID, proof of citizenship and travel itinerary. Travel insurance should help to cover the cost of a replacement passport.</p> <p><strong>Your flight is cancelled</strong></p> <p>OK, we know that there’s actually nothing you can do about a cancelled flight. That’s under the control of the airline or the airport and you, as the lowly passenger, just have to go along with it. But it pays to be prepared. Travel insurance means you will at least get some compensation or a hotel room paid for that night. And while you’re in the moment, the best thing to do is stay calm and be polite. No one ever got a better deal by yelling at the check in staff. Ever.</p> <p><strong>You forget or lose your medication</strong></p> <p>If you regularly take prescription medication, it can be a serious problem if you suddenly find yourself without it. And it’s not as easy as walking into a pharmacy and requesting more. Before you leave, get your regular doctor to write you a letter on official stationery outlining your medical issues and the drugs you need. Carry this and an additional prescription with you. They won’t always be accepted overseas, but it's a start. Make sure you know the proper names of the drugs you take, not just the brand names, and also write them down in other languages depending on where you are travelling. If you can’t get any more, speak to your hotel concierge about finding a local doctor who can help.</p> <p><strong>Your luggage doesn’t show up</strong></p> <p>You’ve stood at the carousel for an hour and your suitcase hasn’t come down the slide. In the USA, about six bags per 1,000 are ‘mishandled’ each year, so there are a lot of other people waiting with you. When packing, make sure to keep the essentials in your carry on – toothbrush, contact lenses, clean underwear, essential medication. That way, you are prepared for a day or so until it turns up. Make sure your suitcase is clearly labelled and include the details of your first hotel, so they can track you down faster. Lodge a claim with the airline as soon as you can and keep the receipts for any new things you need to purchase.</p> <p>Have you ever had a travel nightmare?</p>

Travel Trouble

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Apparently we’ve all being going to the toilet the wrong way

<p>Believe it or not, you might have been doing things wrong when it comes to going to the loo to release your bowels.</p> <p>The majority of us believe that going to the toilet a basic, normal procedure: sit on the toilet, and go. But according to Giulia <em>Enders</em>, microbiologist and author of Charming Bowels, that might not be the most effective way.</p> <p>Studies show that the most effective way to have a bowel movement is in a far less comfortable position: the squat.</p> <p>Apparently, our bowels aren’t designed for full openness whilst sitting down, and are more effectively opened in a squatting position, as it keeps the angle straighter and puts less pressure on our back ends.</p> <p>“One-point-two billion people around the world who squat have almost no incidence of diverticulosis and fewer problems with piles.” Enders said. “We in the west, on the other hand, squeeze our gut tissue until it comes out of our bottoms.” </p> <p>Since it isn’t likely that, as a member of westernised society, you’ll be changing up your lifelong routine at this point, you can try going to the bathroom with your feet raised on a stool, which is closer to a squatting position than the standard toilet sit.</p> <p>The more you know…</p> <p><strong>Related links:</strong></p> <p><em><span style="text-decoration: underline;"><strong><a href="/finance/insurance/2015/06/strength-exercises-for-walking/">If you’re a walker, you should be doing these simple strength exercises</a></strong></span></em></p> <p><em><span style="text-decoration: underline;"><strong><a href="/finance/insurance/2015/07/coffee-alternatives-for-energy/">Energy boosting alternatives to coffee</a></strong></span></em></p> <p><em><span style="text-decoration: underline;"><strong><a href="/finance/insurance/2015/07/diet-to-live-longer/">6 great eating habits that help you live longer</a></strong></span></em></p>

Body

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Family’s shock over $27,500 hospital bill

<p>A South Korean family holidaying in the United States were shocked to receive a bill for over US$18,000 (NZ$27,500) after they took their baby son to the hospital.</p> <p>Jang Yeo-im was visiting San Francisco with her family in 2016 when her eight-month-old baby Park Jeong-whan fell off the bed and hit his head in their hotel room.</p> <p>The distressed family called an ambulance which took the family to Zuckerberg San Francisco General Hospital, <span style="text-decoration: underline;"><em><strong><a href="https://www.vox.com/2018/6/28/17506232/emergency-room-bill-fees-health-insurance-baby">Vox</a></strong></em></span> reports.</p> <p>To their great relief, the doctors said Park was fine, and after a quick nap and some formula he was discharged just three hours and 22 minutes later.</p> <p>The family soon forgot about the incident and continued enjoying their holiday.</p> <p>However, two years later they received a bill for US$18,836, including a hefty $US15,666 fee for “trauma activation”.</p> <p>The “trauma activation” fee is applied when hospitals gather a team of medical professionals to meet patients with potentially serious injuries in the emergency room. However, the fee application varies across different hospital in the US.</p> <p>“It’s a huge amount of money for my family,” Jang told Kaiser Health News. “If my baby got special treatment, OK. That would be OK. But he didn’t. So why should I have to pay the bill? They did nothing for my son.”</p> <p>Unfortunately, while the family did have travel insurance, it would only cover $5000 of the bill — leaving them facing huge financial strain.</p> <p>A spokesman for the San Francisco hospital told Vox that while Park didn’t require extensive treatment, being trauma-ready is expensive; hence the sky-high bill.</p> <p>“We are the trauma centre for a very large, very densely populated area,” the spokesman said. “We deal with so many traumas in this city — car accidents, mass shootings, multiple vehicle collisions. It’s expensive to prepare for that.”</p>

Travel Trouble

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Family kicked off flight for having "noisy" children

<p>A family has been kicked off a flight in the US for having “rowdy” children. Craig Schilling and his wife, Erin Gatling, took to Facebook Live to share their thoughts on the incident in a video that’s gone on to rack up over 40,000 views around the world.</p> <p>The pair, who live in Los Angeles, were informed by Southwest Airlines that they could not continue on their route home from a family vacation because their children, three-year-old Gunner and 16-month-old Paige, were being too “rowdy”.</p> <p>Schilling explained that a dozen police officers were brought onto the flight along with a crime dog, simply because his children were being too “noisy” on the flight.</p> <p><iframe src="https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FKCschilling%2Fvideos%2F10101088807483004%2F&amp;show_text=0&amp;width=267" width="267" height="476" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allowfullscreen="true"></iframe></p> <p>“They did not cry or scream at all during the flight,” Gatling wrote in an Oct. 9 Facebook post.</p> <p>“My biggest frustration is that no one will tell me what ‘being a disturbance’ means. The only further explanation was ‘running up and down the isle and jumping on tray tables.’ First, we never opened our tray table so jumping on them didn’t occur (though I will admit my oldest has tried to stand on them on previous flights, just not this flight) and we were in the isle only one time.”</p> <p>Gatling also thinks the fact she let Paige walk solo in the aisle was problematic.</p> <p>Per her Facebook post, “I got up to take my oldest to the restroom. We sat 3-5 rows from the rear, as always. We walked out of the restroom my husband let my 16 mo old walk to me. Is a baby walking 3-5 isles by herself to her mom not ok????”</p> <p>But it doesn’t end there. Shilling contends a flight attendant stepped on his wife’s foot, causing her to “cry in pain”.</p> <p>Gatling explains, “I went to grab (my daughter) and an attendant stepped between me and her, literally stepping on my foot. I said ‘excuse me ma’am, you just stepped on my foot’ and then shrugged it off as I reached around the attendant and picked her up and went to our seats. We never got up again. What the heck is happening?”</p> <p>When Schilling was accused of “bumping” someone with a stroller that was the final straw and the family which led to his arrest and the family being booted from the flight.</p> <p>However, he wrote in a comment, “I never bumped anyone with our stroller. I didn’t get out of my seat the whole flight or order any refreshments. The kids were better behaved then usual and nobody from the airline talked to me about anything during the flight.”</p> <p>Schilling reportedly has a court case in November.</p> <p>Southwest Airlines responded to the incident with the following statement:</p> <p>“In addition to providing legendary customer service to each customer onboard, our flight attendants are responsible for enforcing regulations as well as our policies to ensure the safety of those traveling with us. Our reports indicate customers traveling onboard flight 102 were not following inflight instructions.</p> <p>"A Southwest supervisor met the customers upon arrival at their connecting city, Chicago, to discuss the events that occurred onboard. The customers were unwilling to be approached by our employees in the airport and when the situation escalated, local authorities became involved.”</p> <p>The statement continues: “We made the decision to issue a refund to the customers based on the reaction to our attempts to discuss safe travel to their final destination. The safety and wellbeing of our customers and employees is of the utmost importance to all of us at Southwest Airlines, and we are disheartened by the way this situation unfolded.”</p> <p>What are your thoughts? Do you think this is an overreaction from Southwest Airlines? Or are Schilling and Gatling only giving a pretty skewed version of the story?</p> <p><em><strong>Have you arranged your travel insurance yet? Save money with Over60 Travel Insurance. <span style="text-decoration: underline;"><a href="https://elevate.agatravelinsurance.com.au/oversixty?utm_source=over60&amp;utm_medium=content&amp;utm_content=link1&amp;utm_campaign=travel-insurance" target="_blank">To arrange a quote, click here.</a></span> Or for more information, call 1800 622 966.</strong></em></p>

Travel Trouble

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Wife’s battle over bungled $200K life insurance: “I won, my husband lost”

<p>Cheryl Sayers was caught in an unimaginable battle when AMP incorrectly cancelled her husband Lee’s life insurance just months before he died of a terminal illness.</p> <p>The couple’s final months together were tainted by AMP’s unforgiveable failure and so Cheryl fought to hold the insurance giant accountable.</p> <p>“I didn't honestly believe that anyone could beat an insurance company,” Cheryl told <em>A Current Affair</em>.</p> <p>The Sydney mother-of-three forfeited a $78,000 non-disclosure payout to share her story, in the hope of helping other Australians who have been wronged in the same way.</p> <p>“I was not going to let them shut me up,” she said.</p> <p>“There are a lot more people out there that this has happened to."</p> <p>In 2011, AMP cancelled Lee’s life insurance policy without warning, falsely claiming he had insufficient funds to pay for it.</p> <p>According to Cheryl, her late husband had “never missed a payment” and had paid close to $80,000 in premiums.</p> <p style="text-align: center;"><img width="497" height="280" src="https://oversixtydev.blob.core.windows.net/media/7818791/2_497x280.jpg" alt="2 (84)"/></p> <p>If the policy had been in place, the couple would have received the $200,000 payout when Lee was diagnosed with pancreatic cancer, eight months before he passed away.</p> <p>The couple had dreamed of using the money to go on a Europe river cruise but were forced to work right up until Lee’s death, while also trying to fight AMP’s incorrect policy cancellation.</p> <p>“That policy would have allowed Lee to retire, to spend quality time with his children and myself,” Cheryl said.</p> <p>“You’re at a loss. You've lost your husband and you look like you're going to lose your home and you're at a loss what to do.”</p> <p>But Cheryl chose to represent herself and fought AMP and their high-paid lawyers.</p> <p>In 2014, her persistence paid off when the Superannuation Complaints Tribunal ruled in her favour.</p> <p>“I had won, but my husband had lost,” Cheryl said. </p> <p>AMP agreed to pay Cheryl the $200,000 payout. She estimates that she was also owed around $80,000 in interest and costs but AMP said they would only pay the funds if she signed a non-disclosure agreement. </p>

Retirement Income

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The shocking moment a cyclist knocks over an elderly man

<p>A cyclist weaving through peak-hour traffic smashed into an elderly man as he attempted to cross the road.</p> <p>The shocking collision, captured on a dashcam, shows the moment an elderly man dashed across Racecourse Road in Flemington, Melbourne, on Saturday.</p> <p>The footage was shared on <a href="https://www.3aw.com.au/lane-filtering-cyclist-collides-with-man-crossing-racecourse-road/" target="_blank"><strong><span style="text-decoration: underline;">3AW</span></strong></a> and shows the cyclist attempting to skip traffic before the heart-stopping incident.</p> <p style="text-align: center;"><iframe width="500" height="281" src="https://www.youtube.com/embed/Tgfk1z5jnGM?feature=oembed" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen=""></iframe></p> <p>The elderly man was waiting on one side of the road when he was given a signal by a driver in a stationary car to cross the road.</p> <p>Unaware of the incoming cyclist, the man hurried across the road as the cyclist collided with him.</p> <p>Although the man did not use a pedestrian crossing, it was the cyclist’s responsibility to give way to him.</p> <p>“You must also give way to pedestrians even if there is no marked pedestrian crossing if there is any danger of colliding with them”, according to <span style="text-decoration: underline;"><a href="http://www.rms.nsw.gov.au/roads/safety-rules/road-rules/pedestrians.html" target="_blank"><strong>Transport road and maritime services.</strong></a></span></p> <p>The elderly man was left with cuts and grazes and the cyclist’s condition is unknown.</p> <p>Who do you think was at fault? Share your thoughts with us in the comments below. </p>

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