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Eye infections might seem like a minor complaint – but in some cases they can cause blindness and even death

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p>When you think of eye infections, what comes to mind? Puffy, swollen bruised feeling eyelids that get glued together with gunk overnight? That feeling of having grit in your eye that can’t be cleaned away? Eye infections may seem like a relatively minor – if unsightly and inconvenient – complaint, but they can also be far more serious.</p> <p>Take the deadly outbreak of <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5022785/">antibiotic resistant</a> bacteria <a href="https://www.cff.org/managing-cf/burkholderia-cepacia-complex-b-cepacia"><em>Burkholderia cepacia</em></a> in 2023-24, for example.</p> <p>Between January 2023 and February 2024, contaminated brands of lubricating eye gel were linked to the infection of at least 52 patients. <a href="https://www.independent.co.uk/news/health/contaminated-eye-gel-outbreak-death-b2523446.html">One person died</a> and at least 25 others suffered serious infections.</p> <p>The outbreak has now subsided and products are <a href="https://www.gov.uk/drug-device-alerts/specific-brands-of-carbomer-eye-gel-recall-of-aacarb-eye-gel-aacomer-eye-gel-and-puroptics-eye-gel-potential-risk-of-infection-dsi-slash-2023-slash-11#update-2-april-2024">back on the shelves</a> but it isn’t the first time that <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8335909/">medicinal products</a> have led to outbreaks of <em>B cepacia</em>.</p> <p>The bacterium is an opportunistic pathogen known to pose a significant risk to people with cystic fibrosis, chronic lung conditions and weakened immune systems. The infection likely progresses from the mucous membranes of the eyelids to the lungs where it leads to pneumonia and septicaemia causing <a href="https://erj.ersjournals.com/content/17/2/295">death in days</a>.</p> <p>But it’s not just <em>B cepacia</em> that can threaten our health. Something as simple as rubbing our eyes can introduce pathogens leading to infection, blindness and, in the worst case, death.</p> <p>Bacteria account for up to <a href="https://pubmed.ncbi.nlm.nih.gov/16148850/">70% of eye infections</a> and globally <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9032492/">over 6 million people</a> have blindness or moderate visual impairment from ocular infection. Contact lens wearers are at <a href="https://www.aao.org/eye-health/diseases/contact-lens-related-eye-infections">increased risk</a>.</p> <figure><iframe src="https://www.youtube.com/embed/pWsx8i1kaxs?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The eye is a unique structure. It converts light energy to chemical and then electrical energy, which is transmitted to the brain and converted to a picture. The eye uses about <a href="https://www.ncbi.nlm.nih.gov/books/NBK11556/">6 million cones and 120 million rods</a> which detect colour and light.</p> <p>Eye cells have <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8775779/">no ability to regenerate</a> so, once damaged or injured, cannot be repaired or replaced. The body tries its best to preserve the eyes by encasing them in a <a href="https://www.ncbi.nlm.nih.gov/books/NBK531490/">bony protective frame</a> and <a href="https://www.ncbi.nlm.nih.gov/books/NBK482428/">limiting exposure</a> having eyelids to defend against the environmental damage and ensure the eyes are kept lubricated.</p> <p>Despite our bodies’ best efforts to shield the eyes from harm, there are a number of common eye infections that can result from introducing potential pathogens into the eyes.</p> <h2>Conjunctivitis</h2> <p>The outer-most layer of the eye, the sclera, bears the brunt of exposure and to help protect it, it is lined by a thin moist membrane called the <a href="https://my.clevelandclinic.org/health/body/24329-conjunctiva">conjunctiva</a>.</p> <figure><iframe src="https://www.youtube.com/embed/RZ4danuJwd0?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The conjunctiva is <a href="https://innovations.bmj.com/content/9/4/253">highly vascularised</a>, which means it has lots of blood vessels. When microbes enter the eye, it is this layer that mounts an immune response causing <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8328962/">blood vessels to dilate</a> in the conjunctiva. This results in <a href="https://www.cdc.gov/conjunctivitis/about/symptoms.html">“pink eye”</a>, a common form of conjunctivitis. Conjunctivitis can be caused by bacteria, allergens or viruses and typically heals by itself.</p> <h2>Blepharitis</h2> <p>Blepharitis is an inflammation of the eyelid and usually affects both sides. It can cause itchy eyes and dandruff-like flakes. It’s most commonly caused by <a href="https://www.tandfonline.com/doi/pdf/10.3109/09273948.2013.870214"><em>Staphylococcus</em> bacteria</a>, or the <a href="https://cks.nice.org.uk/topics/blepharitis/background-information/causes/">dysfunction of the glands</a> of the eyelids. It can be treated by <a href="https://www.nhs.uk/conditions/blepharitis/">cleaning the eyes</a> regularly.</p> <h2>Stye</h2> <p>A stye (also called <a href="https://www.college-optometrists.org/clinical-guidance/clinical-management-guidelines/hordeolum">hordeolum</a>) is a painful infection of the upper or lower eyelid. <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5370090/">Internal styes</a> are caused by infection of an oil-producing gland inside the eyelid, whereas <a href="https://pubmed.ncbi.nlm.nih.gov/28723014/">external styes</a> develop at the base of the eyelash because of an infection of the hair follicle. Both are caused by bacteria, typically <a href="https://jamanetwork.com/journals/jamaophthalmology/fullarticle/1874715">the <em>S aureus</em> form of the <em>Staphylococcus</em> species</a>.</p> <figure><iframe src="https://www.youtube.com/embed/INKrGOdy824?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Styes can be treated by holding a clean flannel soaked in warm water against the affected eye for five to ten minutes, three or four times a day. Do not try to burst styes – this could spread the infection.</p> <h2>Keratitis</h2> <p>Keratitis is the inflammation of the cornea, the transparent part of the eye that light passes through. The cornea is part of the eye’s main barrier against dirt, germs, and disease. Severe keratitis can cause ulcers, damage to the eye and even blindness.</p> <p>The most common type is bacterial keratitis; however, it can also be caused by <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7998329/">amoeba</a>, which can migrate to other parts of the body – including the brain – and cause infection and <a href="https://theconversation.com/nasal-rinsing-why-flushing-the-nasal-passages-with-tap-water-to-tackle-hay-fever-could-be-fatal-225811">even death</a>.</p> <p>Noninfectious keratitis is most commonly caused by wearing contact lenses for too long, especially while sleeping. This can cause scratches, dryness and soreness of the cornea, which leads to inflammation.</p> <h2>Uveitis</h2> <p><a href="https://www.nhs.uk/conditions/uveitis/">Uveitis</a> is inflammation of the middle layer of the eye. Although relatively rare, it is a serious condition and usually results from viral infections such as <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8501150/">herpes simplex</a>, <a href="https://pubmed.ncbi.nlm.nih.gov/29023181/">herpes zoster</a> or <a href="https://link.springer.com/chapter/10.1007/978-3-319-09126-6_40">trauma</a>. Depending on where the inflammation is in the eye, the symptoms can be anything from redness, pain and floaters to blurred vision and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1772296/">partial blindness</a>.</p> <h2>Exogenous endophthalmitis</h2> <p>This is a rare but serious infection caused by eye surgery complications, penetrating ocular trauma (being stabbed in the eye with a sharp object) or foreign bodies in the eye. Foreign bodies can be anything from dirt and dust to small projectiles such as shards of metal from drilling, explosives or soil from farm machinery and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7286045/">many other sources</a>.</p> <h2>Dacryocystitis</h2> <p>Dacryocystitis is the inflammation of the nasolacrimal sac, which drains tears away from the eye into the nose. This condition can be <a href="https://pubmed.ncbi.nlm.nih.gov/8443113/">acute</a>, <a href="https://www.nature.com/articles/6700662">chronic</a> or <a href="https://www.jebmh.com/articles/a-study-of-congenital-dacryocystitis.pdf.pdf">acquired at birth</a>. Most cases are caused by <a href="https://bmcophthalmol.biomedcentral.com/articles/10.1186/s12886-020-01792-4"><em>Streptococcus pneumoniae</em> and <em>Staphylococcus aureus</em></a> bacteria.</p> <p>The condition mainly affects newborns and those over 40. Seventy-five per cent of cases are women and it’s most commonly found in <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6039673/">white adults</a>. It can lead to the stagnation of tears, creating a breeding ground for microbes.</p> <h2>Careful with contacts</h2> <p>Proper eye hygiene reduces the risk of all these conditions – and this is even more important for contact lens wearers.</p> <figure><iframe src="https://www.youtube.com/embed/uENHAntJOIA?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Appropriate hygienic cleaning of lenses is paramount. <a href="https://pubmed.ncbi.nlm.nih.gov/30789440/">Non-sterile water</a>, <a href="https://www.aao.org/eye-health/glasses-contacts/contact-lens-care">spit</a> and other fluids can transfer <a href="https://www.science.org/content/article/bacteria-living-your-contact-lens-solution">potentially dangerous</a> <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3482476/">microbes</a> into the eye – a warm, moist environment that makes an ideal breeding ground for bacteria – leading to <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9542356/">localised infection</a>, <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3972779/">blindness</a> or progress to a more serious <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9835757/">systemic infection or death</a>.</p> <p>Any persistent and painful redness or swelling of eyes should be checked by a registered health professional.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/227252/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, Professor and Director of the Clinical Anatomy Learning Centre, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/eye-infections-might-seem-like-a-minor-complaint-but-in-some-cases-they-can-cause-blindness-and-even-death-227252">original article</a>.</em></p> </div>

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World Cup star files official complaint over "unsolicited kiss" with Spanish football boss

<p>Jenni Hermoso has filed an official complaint against Luis Rubiales over an "unsolicited kiss" at the Women's World Cup final. </p> <p>Following Spain's victory of England in the final, Rubiales, the Royal Spanish Football Federation (RFEF) chief, kissed Hermoso on the lips while congratulating the team.</p> <p>The Spanish footballer is accusing Rubiales of sexual assault, as she said the kiss was not consensual. </p> <p>Despite this, Rubiales has defended his actions and is refusing to step down. </p> <p>The official complaint, which was filed on Tuesday, is key for a preliminary investigation into the incident, which prosecutors at Spain’s top criminal court have opened for the alleged crime of “sexual assault”, to move forward.</p> <p>In the days after the incident, Hermoso said the unwanted kiss had left her feeling “vulnerable and like the victim of an assault”, with a statement on social media describing it as “an impulsive, macho act, out of place and with no type of consent on my part”.</p> <p>Rubiales has apologised for his conduct but insists the kiss was consensual, as he has refused to quit his role despite both the RFEF and FIFA calling on him to do so.</p> <p>In a display of solidarity, <span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;">56 national team members have </span><span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px;">condemned the government for what they deemed to be "<a href="https://oversixty.co.nz/finance/legal/impunity-for-macho-actions-is-over-why-the-entire-spanish-world-cup-team-has-quit" target="_blank" rel="noopener">macho actions</a>".</span></p> <p style="font-size: 16px; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">A collective statement, issued through their union, was signed by all 23 members of the winning squad, including Hermoso, as well as 32 other team members. </p> <p>In the statement, they declared their refusal to participate in international matches as long as Rubiales remains at the helm of the RFEF.</p> <p>After the official complaint was lodged, the RFEF sacked the head coach of the Spanish women’s team, Jorge Vilda, after he was the only member of the women’s national team coaching staff not to resign in protest at Rubiales’s behaviour.</p> <p>Vilda’s dismissal was confirmed amid accusations he had repeatedly backed Rubiales and saw no issue with his behaviour. </p> <p>In addition to the complaint from Hermoso, Spain’s Sport Administrative Tribunal (TAD) opened a case against Rubiales for “serious misconduct”.</p> <p><em>Image credits: Getty Images </em></p>

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Britain’s Got Talent burned by 334 complaints after "insensitive" stunt

<p><strong>Warning: This article contains content that some readers may find disturbing.</strong></p> <p><em>Britain’s Got Talent</em> is in hot water with its 16th season after the second episode drew in a staggering 334 complaints - a total of 400 across both episodes, Ofcom reported. </p> <p>The stunt that caused the ire, dubbed “insensitive” and “unacceptable” by the public, saw a professional stuntman named Thomas Vu cover himself in a fire-retardant gel, before he was set alight and left to solve a Rubik’s Cube.</p> <p>In the wake of the stunt, hosts Ant and Dec were quick to issue a warning to viewers, telling them “do not try this at home, ever.” </p> <p>And when the clip was uploaded to the official <em>BGT</em> Twitter account, the text ‘do not try this at home’ is splashed across the video. </p> <p>However, distressed viewers still took to the comments section to share their distaste, with one writing that it was “absolutely ridiculous and irresponsible [and] should never have been allowed to be televised especially on a family programme!!”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stuntman Thomas Vu solved the Rubik's cube in the most UNEXPECTED way: <a href="https://t.co/nSEWOokCSb">https://t.co/nSEWOokCSb</a></p> <p>Do not try this at home!<a href="https://twitter.com/hashtag/BGT?src=hash&amp;ref_src=twsrc%5Etfw">#BGT</a> <a href="https://t.co/awPLBTmaEf">pic.twitter.com/awPLBTmaEf</a></p> <p>— BGT (@BGT) <a href="https://twitter.com/BGT/status/1649110690987376642?ref_src=twsrc%5Etfw">April 20, 2023</a></p></blockquote> <p>“BGT totally ill-considered showing a guy setting himself on fire whilst solving a Rubik’s Cube,” tweeted another. “No thought to the fact that impressionable children watch the show.”</p> <p>“Don’t get me wrong,” one began, “people do crazy stuff and it’s their choice and that’s fine by me but maybe that last act should have been well after the 9pm watershed?? Not sure that kind of playing with fire thing is suitable for young kids who probably stay up to watch <em>BGT.</em>”</p> <p>“Like what has <em>BGT</em> come to when we set people on fire for entertainment,” someone else said on the matter. </p> <p>And as yet another user put it, “sorry but showing a man setting himself on fire on a ‘family’ show is not acceptable. Even with the mention ‘do not try this at home’.”</p> <p>Concern for children continued from there, with one tweeting “The Rubik’s Cube fire stunt on <em>BGT</em> was totally inappropriate. Did you not think about burn victims and how seeing this would affect them?”</p> <p>Meanwhile, others simply found the stunt to be insensitive, with one even referencing the 1965 Bradford City disaster when they wrote “I just find this insensitive to anyone that has been through any trauma caused by fire.”</p> <p>Criticism for the episode was so intense, coupled with the volume of complaints flowing in, that the show was forced to issue a statement, telling viewers “<em>Britain’s Got Talent </em>showcases a mix of variety acts to engage audiences. </p> <p>“In this case, it was made very clear on screen that this act should not be tried at home and the programme was subject to strict compliance rules."</p> <p><em>Images: Britain’s Got Talent / ITV</em></p>

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Kiwi journalist hits back at viewer’s complaints about her Māori tattoo

<p dir="ltr">A popular New Zealand newsreader has hit back at an irate viewer who has repeatedly complained about her traditional Māori face tattoo, asking him to keep his comments for “another lifetime”.</p> <p dir="ltr">Oriini Kaipara made headlines in 2021 when she became the first person to bear a moko kauae - a traditional Māori tattoo that covers a woman’s lips and chin - while anchoring a prime-time news broadcast in New Zealand.</p> <p dir="ltr">While many viewers have applauded Ms Kaipara, others were less kind, with one repeat objector prompting her to take to Instagram to respond on Thursday, saying she had “had enough” of his complaints.</p> <p dir="ltr">“Today I had enough. I responded. I never do that. I broke my own code and hit the send button,” the Newshub presenter shared with followers in a since-deleted post.</p> <p dir="ltr">The viewer, identified only as David, had written to the entire newsroom to complain about Ms Kaipara’s tattoo, which he mislabelled as a “moku” and said was “offensive” and “a bad look”.</p> <p dir="ltr">“We continue to object strongly to you using Māori TV presenter with a moku, which is offensive and aggressive looking. A bad look,” he wrote.</p> <p dir="ltr">David also objected to the use of te reo Māori during broadcasts, despite the fact that the Māori language features in most Kiwi TV broadcasts.</p> <p dir="ltr">“She also bursts into Māori language which we do not understand. Stop it now,” he said.</p> <p dir="ltr">On Instagram, Ms Kaipara shared her full response to him.</p> <p dir="ltr">“Thank you for all your complaints against me and my ‘moku’. I do find them very difficult to take seriously, given there is no breach of broadcast standards,” she wrote.</p> <p dir="ltr">“If I may, I’d like to correct you on one thing – it is moko not ‘moku’. A simple, helpful pronunciation guide of ‘Maw-Caw’ will help you articulate the word correctly.</p> <p dir="ltr">“I gather your complaints stem from a place of preference on how one must look on-screen, according to you. Moko and people with them are not threatening, nor do they deserve such discrimination, harassment or prejudice.</p> <p dir="ltr">“Moko are ancient cultural markings unique to the indigenous people of Aotearoa, myself included. We mean no harm or ill intent, nor do we deserve to be treated with such disregard. Please refrain from complaining further, and restrain your cultural ignorance and bias for another lifetime, preferably in the 1800s.”</p> <p dir="ltr">She ended her message with, “Nga mihi matakuikui o te wa,” a polite te reo Māori farewell, and signed off as “the lady with the moko kauwae who speaks Māori but MOSTLY English on TV”.</p> <p dir="ltr">Speaking to the <em><a href="https://www.nzherald.co.nz/entertainment/newshubs-oriini-kaiparas-response-to-viewers-complaint-about-her-offensive-moko-kauae/LWLE2VNRPXM2GJTQ73Z3FNME74/" target="_blank" rel="noopener">NZ Herald</a></em> after, Ms Kaipara said the viewer had been “relentless” in his complaints.</p> <p dir="ltr">“These types of complaints are being sent by a minority,” she told the publication, adding that she receives plenty of “lovely and thoughtful” messages from viewers.</p> <p dir="ltr">“The fact that my existence triggers some people is testament to why we need more Māori advocates in key roles across every sector.”</p> <p dir="ltr">Ms Kaipara, who is of Ngāti Awa, Ngāti Tūwharetoa, Ngāti Rangitihi and Ngāi Tūhoe descent, has previously said she got her moko in 2019 to remind herself of her identity as a Māori woman.</p> <p dir="ltr">“When I doubt myself, and I see my reflection in the mirror, I’m not just looking at myself,” she explained.</p> <p dir="ltr">“I’m looking at my grandmother and my mother, and my daughters, and those to come after me, as well as all the other women and Maori girls out there. It empowers me.”</p> <p><span id="docs-internal-guid-d248cbbc-7fff-de3f-a32a-984cc801f082"></span></p> <p dir="ltr"><em>Image: @oriinz (Instagram)</em></p>

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PETA complaint leads to controversial art installation being dismantled

<p dir="ltr">A controversial art installation has been dismantled in Germany after animal rights organisation PETA filed a complaint. </p> <p dir="ltr">The installation titled <em>A Hundred Years</em>, first exhibited in 1990 by artist Damien Hirst, was designed to see hundreds of flies die, prompting outrage from PETA. </p> <p dir="ltr">The Kunstmuseum Wolfsburg museum was issued an oral warning from the German city’s veterinary office, to which Kunstmuseum Wolfsburg director Andreas Beitin told local media, “We thought flies were not covered by the Animal Welfare Act.”</p> <p dir="ltr"><em>A Hundred Years</em> consists of a glass display case partitioned in half, with flies being hatched on one side of the glass. </p> <p dir="ltr">When they venture through a hole in the partition, the flies are drawn to an artificial light which burns the flies on contact. </p> <p dir="ltr">The cycle continues until the end of its exhibition.</p> <p dir="ltr">Hirst has previously described the artwork as “a life cycle in a box.” </p> <p dir="ltr">In the original iteration, the flies flocked around a bloody cow’s head, to which curator Hans Ulrich Obrist described the work in its original form as “dangerous and frightening.”</p> <p dir="ltr">“Killing animals has nothing to do with art, it only shows the arrogance of people who literally go over corpses for their own interests,” Peter Höffken of PETA said in a statement. </p> <p dir="ltr">According to Germany’s Animal Welfare Act, there “must be good reason for one to cause an animal harm.”</p> <p dir="ltr">The managing director of the art museum, Otmar Böhmer, told the German Press Agency that they agree with PETA’s sentiment. </p> <p dir="ltr">“We share the basic idea of the animal welfare organisation that animals are not there to entertain us or exploit them,” he said.</p> <p dir="ltr">The museum said it will contact Hirst’s studio to establish whether <em>A Hundred Years</em> can be presented with artificial flies. If not, it has recommended that the work not be presented again.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

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Mum hits back at neighbour over chalk complaint

<p><span style="font-weight: 400;">A New York mum and author who received complaints from a neighbour over her son’s chalk drawings in their apartment block’s courtyard has responded with a public letter - and it’s written in chalk.</span></p> <p><span style="font-weight: 400;">Ashley Woodfolk then shared her letter on Twitter, receiving a flood of positive responses.</span></p> <p><span style="font-weight: 400;">“GOOD EVENING TO EVERYONE EXCEPT the woman at my co-op who complained to the board about me and my toddler using sidewalk chalk in the courtyard,” Ashley Woodfold captioned the photo of her handiwork.</span></p> <p><span style="font-weight: 400;">The letter, written in blue and yellow chalk, reads: “This will be the last time using sidewalk chalk in the courtyard since it seems to be such a problem for you (and only you).</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">GOOD EVENING TO EVERYONE EXCEPT the woman at my co-op who complained to the board about me and my toddler using sidewalk chalk in the courtyard.<br /><br />So I wrote her a little letter. <br />In sidewalk chalk. In the courtyard. <a href="https://t.co/Tbw52ZtVV1">pic.twitter.com/Tbw52ZtVV1</a></p> — Ashley Woodfolk (@AshWrites) <a href="https://twitter.com/AshWrites/status/1452812801651757056?ref_src=twsrc%5Etfw">October 26, 2021</a></blockquote> <p><span style="font-weight: 400;">“I’m sorry harmless fun that brought my toddler joy (and has actually helped him learn all of his letters and most of his numbers - his favourites are E and 8) causes you so much distress that you had to complain to the board and waste everyone’s time when our building has so much bigger real problems.”</span></p> <p><span style="font-weight: 400;">Ms Woodfolk also detailed how the COVID-19 pandemic had seen her have to entertain her son in new, safe ways.</span></p> <p><span style="font-weight: 400;">“I think you’re aware that we’re in a pandemic and while I’d love to take my kid to museums and the movies I don’t feel safe doing that, and sometimes even local parks are more crowded than I’m comfortable with,” she continued.</span></p> <p><span style="font-weight: 400;">“The courtyard was a safe space but now there are limits on that too.</span></p> <p><span style="font-weight: 400;">“There are only a few weeks of nice weather left, and I sincerely hope that you enjoy the use of the sidewalk-chalk free courtyard for the remainder of the fall.</span></p> <p><span style="font-weight: 400;">“And I hope that every time it rains, rain that would have washed away any colourful ABCs I wrote on the ground, you think of me. All my love, Ashley.”</span></p> <p><span style="font-weight: 400;">Her post has received more than 200,000 likes, as well as a flood of positive comments.</span></p> <p><span style="font-weight: 400;">One fan even sent her a package of sidewalk chalk from their Etsy shop for her son.</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">I own a small business making sidewalk chalk in all sorts of fun shapes and colors. I would love to donate chalk to you and your son ❤️ please check your DM’s! <a href="https://t.co/2MoQzpxIHX">pic.twitter.com/2MoQzpxIHX</a></p> — Amy ✨ (@alj_jayhawk) <a href="https://twitter.com/alj_jayhawk/status/1453114023868833794?ref_src=twsrc%5Etfw">October 26, 2021</a></blockquote> <p><span style="font-weight: 400;">Others shared their opinions and the enjoyment they received from seeing kids’ chalk drawings.</span></p> <p><span style="font-weight: 400;">“An elderly lady in our neighbourhood bought chalk for all the kids during the pandemic because she said she felt less lonely taking walks and seeing their art,” one person </span><a rel="noopener" href="https://honey.nine.com.au/parenting/author-ashley-woodfolk-writes-epic-courtyard-letter-to-neighbour-who-complained-about-her-childs-drawings/342b88f6-5acd-4eae-8019-5a87c6821ccf" target="_blank"><span style="font-weight: 400;">shared</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">“As a childless guy, even I think chalk doodles are cute and bring a spark of life and creativity to the environment,” a second person said. “I can’t fathom how someone could be upset about it.”</span></p> <p><em><span style="font-weight: 400;">Image: @AshWrites / Twitter</span></em></p>

Relationships

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Piers Morgan’s Meghan Markle comments cleared

<p><span style="font-weight: 400;">Piers Morgan has been cleared by British media regulator Ofcom, after it received a record 58,000 complaints about Morgan’s criticisms of Meghan Markle.</span></p> <p><span style="font-weight: 400;">The former </span><em><span style="font-weight: 400;">Good Morning Britain</span></em><span style="font-weight: 400;"> host said he didn’t believe what Meghan said during her and her husband’s controversial Oprah Winfrey interview, prompting the duchess to file complaints with the regulator and ITV.</span></p> <p><span style="font-weight: 400;">Ofcom said restricting Morgan’s views would be a “chilling restriction” on free expression, though it criticised his “apparent disregard” for the topic of suicide.</span></p> <p><span style="font-weight: 400;">In particular, Morgan expressed disbelief at Meghan’s claims of experiencing suicidal thoughts and struggling with her mental health while performing her royal duties.</span></p> <p><span style="font-weight: 400;">Royal author Angela Levin claimed the duchess would be “absolutely livid” with the decision and may pursue further legal action.</span></p> <p><span style="font-weight: 400;">“She can’t cope with someone saying she didn’t tell the truth. Because she is all about compassion and understanding and caring for people,” Ms Levin told </span><span style="font-weight: 400;">The Sun</span><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">Speaking outside his home, Morgan said he “wasn’t really sure why I lost [my job] in the first place”.</span></p> <p><span style="font-weight: 400;">He added that Ofcom had “emphatically endorsed my right to not believe what the Duke and Duchess of Sussex were saying”.</span></p> <p><span style="font-weight: 400;">Taking to Twitter, the 56-year-old journalist wrote: “I’m delighted OFCOM has endorsed my right to disbelieve the Duke and Duchess of Sussex’s incendiary claims to Oprah Winfrey, many of which have proven to be untrue.</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">I’m delighted OFCOM has endorsed my right to disbelieve the Duke &amp; Duchess of Sussex’s incendiary claims to Oprah Winfrey, many of which have proven to be untrue. This is a resounding victory for free speech and a resounding defeat for Princess Pinocchios. <br />Do I get my job back? <a href="https://t.co/czhzeejYpa">pic.twitter.com/czhzeejYpa</a></p> — Piers Morgan (@piersmorgan) <a href="https://twitter.com/piersmorgan/status/1432995892353765377?ref_src=twsrc%5Etfw">September 1, 2021</a></blockquote> <p><span style="font-weight: 400;">“This is a resounding victory for free speech and a resounding defeat for Princess Pinnocchios. Do I get my job back?”</span></p> <p><span style="font-weight: 400;">In a lengthy statement about the ruling, Ofcom said the incident “became a major international news story and we acknowledged it was both legitimate and in the public interest of ITV to broadcast debates featuring presenters such as Mr Morgan scrutinising those allegations”.</span></p> <p><span style="font-weight: 400;">“Consistent with freedom of expression, Mr Morgan was entitled to say he disbelieved the Duke and Duchess of Sussex’s allegations and to hold and express strong views that rigorously challenged their account.</span></p> <p><span style="font-weight: 400;">“The [Ofcom broadcasting] code allows for individuals to express strongly held and robustly argued views, including those that are potentially harmful or highly offensive, and for broadcasters to include these in their programming.</span></p> <p><span style="font-weight: 400;">“The restriction of such views would, in our view, be an unwarranted and chilling restriction on freedom of expression both of the broadcaster and the audience.</span></p> <p><span style="font-weight: 400;">“We were particularly concerned about Mr Morgan’s approach to such an important and serious issue and his apparent disregard for the seriousness of anyone expressing suicidal thoughts.”</span></p> <p><span style="font-weight: 400;">However, the regulator noted the importance of co-hosts Susanna Reid and Chris Ship challenging his views, which provided “adequate protection for viewers”.</span></p> <p><em><span style="font-weight: 400;">Image: Getty Images</span></em></p>

TV

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Bride and groom shock guests with tall ask

<p><span style="font-weight: 400;">A bride and groom have been called out for asking their wedding guests to pay for their own food at the event.</span></p> <p><span style="font-weight: 400;">One disgruntled guest took to Reddit to ask if it was reasonable to refuse to pay for their own food at the upcoming wedding.</span></p> <p><span style="font-weight: 400;">“It’s a close friend’s wedding in a few months time and everyone on the guestlist has been asked to pay $110/</span><span style="font-weight: 400;">£</span><span style="font-weight: 400;">80 (NZD $157) to cover the cost of their own meal instead of buying a wedding gift,” they wrote.</span></p> <p><span style="font-weight: 400;">“It was worded in a way that very much made it sound like you would be taken off of the guest list if the money wasn’t sent through soon.</span></p> <p><span style="font-weight: 400;">“If it were a small wedding and they were keeping costs low I feel like this would be more understandable, however, the bride and groom have spent thousands on their big day so it feels a little cheeky to me to expect everyone to cough up to attend their ‘special day.’</span></p> <p><span style="font-weight: 400;">“I am not the only one to be feeling uncomfortable about this situation.”</span></p> <p><span style="font-weight: 400;">The guest went on to explain that both the bride and groom earn good money, and though it is “up to them how they want to spend” it, they feel the couple are showing a “lack of understanding about how much money their guests are already spending on attending this wedding”.</span></p> <p><span style="font-weight: 400;">Reddit users were less than impressed with the bride and groom’s decision.</span></p> <p><span style="font-weight: 400;">“It’s unfortunate too many people have these huge weddings where they expect the guest to cover the costs. They could have had a less extravagant wedding if they couldn’t afford it,” one commented.</span></p> <p><span style="font-weight: 400;">“Something sounds off about the whole thing,” another said. “I definitely wouldn’t go - I’ve got a bad feeling about it from the list of bizarro things you’ve listed.”</span></p> <p><span style="font-weight: 400;">A third countered: “Asking guests to pay for their own meals is outrageously tacky and inappropriate, but there is absolutely nothing stopping you from politely saying, ‘I’m sorry, we cannot attend’.”</span></p>

Relationships

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The one complaint Prince Philip had about the Queen

<p>Prince Philip had "only one complaint" about Queen Elizabeth during their 73-year marriage.</p> <p>The Duke of Edinburgh would complain about the reigning monarch for "always being on the phone," according to his biographer Gyles Brandreth.</p> <p>On Wednesday, the royal author appeared on the British TV show Lorraine where he shared some insight about Philip based on 40 years of friendship.</p> <p>“He said to me, ‘God, she’s never off the phone. Never off the phone. Who is she talking to?’” Brandreth recalled, as quoted by UK’s<span> </span><a rel="noopener" href="https://www.dailymail.co.uk/femail/article-9494835/Prince-Philips-complaint-Queen-73-year-marriage.html" target="_blank"><em>Daily Mail</em></a>.</p> <p>“It was the only time he ever complained about the Queen,” Brandreth shared. “He knew his whole life was supporting the Queen. He never put a foot wrong, he always turned up right day, right uniform, on time, one step behind her.”</p> <p>The biographer shared that the monarch often spoke to her racing manager over the phone to talk about horses, one of her passions, during the evenings.</p> <p>Philip, who spent more than seven decades supporting his wife, passed away on April 9 at age 99. He is known as Britain’s longest-serving consort.</p> <p>The Queen, a very private person who isn’t known for giving extravagant displays of affection, once called him “her rock” in public. Behind palace doors, Philip called his wife Lilibet; but he referred to her in conversation with others as “The Queen”.</p> <p>Philip is survived by the Queen and their four children – Prince Charles, Princess Anne, Prince Andrew and Prince Edward – as well as eight grandchildren and 10 great-grandchildren.</p>

Relationships

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Why BBC was hit with 100,000 complaints over Prince Philip coverage

<div class="post_body_wrapper"> <div class="post_body"> <div class="body_text redactor-styles redactor-in"> <p>According to<span> </span><a href="https://www.thesun.co.uk/news/politics/14625897/bbc-receives-100000-complaints-prince-philip-coverage/"><em>The Sun</em></a>, the BBC has received 100,000 complaints from members of the public over the coverage of Prince Philip's death.</p> <p>BBC cleared its programming schedule to cover the death when Prince Philip died at the age of 99 to run more than 24 hours of programmes about the Duke of Edinburgh.</p> <p>The BBC said: "We are proud of our coverage and the role we play during moments of national significance."</p> <p>Programs that people were eager to watch, including EastEnders and the MasterChef final were replaced by news programmes.</p> <p>The decision to shut down regular programming received so many complaints that there was a dedicated form on the BBC website to process them.</p> <p>BBC is currently not saying how many complaints it received, but a fortnightly bulletin of all complaints is due to be published on Wednesday.</p> <p>Viewers turned off in droves after the blanket coverage was too much, with BBC Two losing two-thirds of its audience between the prime times of 7 pm to 11 pm.</p> <p>The coverage has quickly become the most complained about television event in British history.</p> <p>One insider told <em>The Sun</em>: “I feel sorry for the Beeb.</p> <p>“They would be criticised and accused of not being respectful enough if they didn’t lay the programmes on.</p> <p>“But they seem to have left many people very cross.”</p> </div> </div> </div>

Legal

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Buckingham Palace investigating bombshell Meghan bullying complaints

<p>Buckingham Palace has vowed to launch a thorough investigation into bombshell claims that the Duchess of Sussex bullied young staff before her and Prince Harry split from the royal family.</p> <p>The complaint was made known after<span> </span><a rel="noopener" href="https://www.thetimes.co.uk/article/royal-aides-reveal-meghan-bullying-claim-before-oprah-interview-7sxfvd2c3" target="_blank"><em>The Times</em></a><span> </span>reported that the couple's communication chief filed a bullying complaint against Markle in 2018.</p> <p>According to the complaint, some young staff were reduced to tears by Markle's bullying.</p> <p>“Senior people in the household, Buckingham Palace and Clarence House, knew that they had a situation where members of staff, particularly young women, were being bullied to the point of tears,” a source told<span> </span><em>The Times.</em></p> <p>Communications secretary Jason Knauf submitted the complaint in order to protect staff at Kensington Palace, with a former aide agreeing that it “more like emotional cruelty and manipulation, which I guess could also be called bullying.”</p> <p>Allegedly, Prince Harry asked Knauf not to continue with the complaint.</p> <p>The statement from Buckingham Palace was unusual and reads:</p> <p>“We are clearly very concerned about allegations in<span> </span><em>The Times</em><span> </span>following claims made by former staff of the Duke and Duchess of Sussex.</p> <p>“Accordingly, our HR team will look into the circumstances outlined in the article. Members of staff involved in the time - including those who have left the household - will be invited to participate to see if lessons can be learned.</p> <p>“The royal household has a Dignity at Work policy in place for a number of years and does not and will not tolerate bullying or harassment in the workplace.”</p> <p>Markle has outright denied the claims and said she was "saddened" by them through her spokesperson.</p> <p>“Let’s just call this what it is — a calculated smear campaign based on misleading and harmful misinformation. We are disappointed to see this defamatory portrayal of The Duchess of Sussex given credibility by a media outlet,” said the spokesperson for Markle and Harry, in part, to The Times.</p> <p>“It’s no coincidence that distorted several-year-old accusations aimed at undermining the duchess are being briefed to the British media shortly before she and the duke are due to speak openly and honestly about their experience of recent years,” read a separate statement from the spokesperson.</p> <p>“The duchess is saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma,” it continued. “She is determined to continue her work building compassion around the world and will keep striving to set an example for doing what is right and doing what is good.”</p>

News

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Prince Harry deals with huge blow as his media complaint is dismissed

<p>Prince Harry has lost an Ipso complaint over a<span> </span><em>Mail on Sunday</em><span> </span>story that revealed he had photos taken with a “drugged and tethered” elephant.</p> <p>The Duke of Sussex lodged a complaint to the Independent Press Standards Organisation, saying the paper had breached Clause 1 of its Editors’ Code of Practice, “Accuracy”, regarding the article published on April 28 last year.</p> <p>For Earth Day, Harry took to the Sussex Royal Instagram account to post wildlife photos – the same pictures were used by<span> </span><em>The Mail on Sunday</em><span> </span>for a story with the headline: “Drugged and tethered … what Harry didn’t tell you about those awe-inspiring wildlife photos”.</p> <p>The article stated that the photographs “don’t quite tell the full story” as the image on Instagram cropped out the rope that was wrapped around the back legs of one of the elephants, adding that the complainant “notably avoided explaining the circumstances in which the images were taken.”</p> <p>The same article reported that a spokesperson for the complainant had refused to discuss the photos, though “sources denied the rope was deliberately edited out of the elephant picture, claiming instead that ‘it was due to Instagram’s format’.”</p> <p>All three animals pictured – a rhino, elephant and lion – had been tranquilised and the elephant had been tethered as they were being relocated as part of a conservation project, according to reports.</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-permalink="https://www.instagram.com/p/B79sjhPp7pT/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="12"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" rel="noopener" href="https://www.instagram.com/p/B79sjhPp7pT/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank">A post shared by La Crónica de Hoy (@lacronicadehoy)</a> on Jan 30, 2020 at 4:31pm PST</p> </div> </blockquote> <p>Harry believed the article was inaccurate as it had implied that he purposely conned the public through cropping. But Ipso said no code had been breached, saying there had been “no failure to take care not to publish inaccurate information”.</p> <p>He said that the image was cropped due to Instagram’s sizing requirements and because his feed had a specific style guide that they needed to stick to.</p> <p>The press regulator posted their findings online, saying: “The Committee considered that it was not clear from the images themselves that the animals had been tranquilised and tethered.</p> <p>“The photograph of the elephant had been cropped to edit out the animal’s tethered leg; the publication had demonstrated that the photograph could have been edited differently and the complainant accepted that the album could have been uploading in a different format which would have made editing the photograph unnecessary.</p> <p>“The accompanying caption did not make the position clear or that the images had previously been published, unedited, in 2016.</p> <p>“The position was not made clear simply as a result of the inclusion of the link to the website.</p> <p>“In these circumstances, the Committee did not consider that it was significantly misleading to report that the photographs posted on the complainant’s Instagram account did not quite tell the full story and that the complainant had not explained the circumstances in which the photographs had been taken.</p> <p>“There was no breach of Clause 1.”</p> <p>The ruling then says: “Where the article focused on the complainant’s publicly available Instagram posts and the information they displayed, the Committee did not consider that it was necessary for the newspaper to contact the complainant for comment on the published claims.”</p>

Legal

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Passenger divides internet over seat complaint on flight: "Ridiculous"

<p>A man has been slammed as “entitled” and “ridiculous” after posting a complaint about airplane seat-swapping on his social media account.</p> <p>On Sunday, Australian journalist Daniel Brettig shared on Twitter that he asked a fellow passenger to exchange seats with him so that he could sit next to his girlfriend.</p> <p>Brettig explained that it was the last day the couple would see each other for two and a half months.</p> <p>However, the “boomer” passenger refused to move “because they wanted to look out the window”, Brettig wrote. “Strong generational metaphor areas, Shane.”</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">A boomer refused to swap seats on a flight this morning to let my gf and I sit together on the last day before we're apart for 2.5 months - because they wanted to look out the window. Strong generational metaphor areas, Shane</p> — Daniel Brettig (@danbrettig) <a href="https://twitter.com/danbrettig/status/1145476449551310850?ref_src=twsrc%5Etfw">June 30, 2019</a></blockquote> <p>Brettig’s post was met with a wave of criticism, with many social media users slamming his reaction to the rejection as “spoiled”, “selfish” and “entitled”.</p> <p>“Good. Buy your seat, choose your seat. Don’t ask for someone else’s that they have either earned, chosen or paid for,” one commented.</p> <p>“Window seat is sacred. You should have pre-selected your seats if this time together was so important,” another wrote.</p> <p>“What a ridiculous &amp; self-entitled Tweet. If sitting together is so important yet you can’t be bothered to pre-select seats in advance, whether by paying a fee or otherwise, why should someone else give up their seat for you?” one added.</p> <p>Some pointed out that while the request was reasonable, it was also fair for the fellow passenger to say no.</p> <p>“It’s a reasonable request, but also more than reasonable to have that request rejected. I possibly would have done the same given how I was feeling on the day,” one wrote. “Your lack of organisations is not someone else’s issue.”</p> <p>Another commented, “Nothing wrong in my opinion with asking someone to swap seats, but also nothing wrong in the other person’s right to turn down the request.”</p>

Travel Trouble

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Mother mortified by daycare worker's complaint about her son

<p>A mother has been shocked after a daycare worker complained about her son’s language.</p> <p>The woman took to online parenting forum <a href="https://www.mumsnet.com/Talk/am_i_being_unreasonable/3606548-Nursery-stopping-DS-from-saying-penis">Mumsnet</a> to share her frustration after the manager of her daycare pulled her aside to have a serious chat about her two-year-old son.</p> <p>“She closed the door and said in a very serious voice that my DS [dear son] had told one of the workers that he liked his penis when she was changing his nappy. Then directly afterwards he said to some of the children that he likes his penis,” the mother wrote.</p> <p>“So I said, ‘OK. I’m not sure what you want me to do. I think most little boys like touching their penises.’</p> <p>“She said that she understands that, but it’s inappropriate for him to use that sort of language in the nursery setting.”</p> <p>The manager said “other parents may not want their children, particularly the little girls, to hear that word”, and she told the son to stop saying the word because “it wasn’t a nice thing to say”.</p> <p>“I got quite angry and said that I really don’t appreciate her doing that because it’s not a bad word and her telling him that it is will make him think it’s a dirty or bad thing, when it’s actually the correct word for it.”</p> <p>The manager maintained that the mother should teach her son “what is appropriate and what is not” in a group setting.</p> <p>“I said, ‘Absolutely not. I’m not giving my child a complex or making him think his body is something to be ashamed of. He’s 2 for god’s sake! He doesn’t understand anything about what is socially appropriate and telling him that penis is a bad word seems bizarre. And furthermore, I do not want you or anyone else to tell him not to say it either.’”</p> <p>The mother went on to tell her husband about the incident, but he ended up questioning her insistence on the issue. </p> <p>“He said everyone here says willy and it’s more socially acceptable. He said it was all my fault and the nursery was correct. I am genuinely blown away. Was I wrong?”</p> <p>The majority of the forum users sided with the mother. </p> <p>“God forbid we call body parts by their actual name,” one commented.</p> <p>“Of course there’s nothing bad about the word. Good on you for being so firm and calm and logical,” another added.</p> <p>Some suggested that context should be considered. </p> <p>“I don’t think the problem is with the word penis so much as the context of him running about saying, ‘l like my penis’,” one wrote.</p>

Family & Pets

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Airline’s unthinkable response to passenger’s complaint

<p>A Delta passenger has complained that she was left in bruises after being repeatedly kicked by the child sitting next to her.</p> <p>The mum-of-three complained to cabin crew about the behaviour, but they responded by telling her that she was the nuisance, not the misbehaving child.</p> <p>Sally Canario was travelling to Minneapolis from Los Angeles when the incident occurred, reported <a href="https://www.thesun.co.uk/travel/5992035/delta-passenger-left-bruised-after-repeated-kicks-from-child-on-plane-is-told-she-was-behaving-badly/" target="_blank"><strong><em><span style="text-decoration: underline;">The Sun.</span></em></strong></a></p> <p>“I was up against the window, trying to get some sleep on a red eye flight,” she told <em>Sun Online Travel</em>.</p> <p>“A stranger’s daughter was trying to sleep on the plane with her head in her mother’s lap and her feet in my face, in my side, and on my lap.</p> <p>“The girl threw a bad tantrum — screaming, crying, and bicycle kicking while she was trying to sleep, (but) the airline would not accommodate me for a safer, comparable seat.”</p> <p style="text-align: center;"><img width="500" height="769" src="https://oversixtydev.blob.core.windows.net/media/7817209/1_500x769.jpg" alt="1 (111)"/></p> <p>Sally said that when she asked for help from a flight attendant, she copped the blame for the incident.</p> <p>“I flagged down a flight attendant to file an injury report,” she said.</p> <p>“His response was, ‘I am not a babysitter, you two parties need to work things out.</p> <p>‘This is a full flight. I do not take injury reports... you aren’t injured.</p> <p>‘I heard you were causing trouble and harassing the family next to you.’”</p> <p>Sally claimed that this was an untrue allegation and said the mother of the naughty child made the false complaint.</p> <p>However, ultimately Sally believes the fault lies with the airline, not the unruly passengers.</p> <p>“Towards the end of the flight, the mother explained to me that her husband bought discount tickets for spring break where Delta does not allow seat selection 24 hours prior to boarding.</p> <p>“Why don’t they let families sit together?</p> <p>“Had I known her husband was on the flight, I would have gladly traded with him and spared myself this painful injury and hellish nightmare.”</p> <p>Sally said she now has cartilage damage as a result of the repeated kicking.</p> <p>“I am hurting on my chest from my sternum to my right rib cage.</p> <p>“It is visible asymmetry of my rib cage. My doctor assured me cartilage will heal but be painful for the next week.”</p> <p>Sally is now urging the airline to change the policy regarding seat selection for families booking last-minute discounted seats.</p> <p>A Delta employee has contacted Sally to apologise for the incident and said her claim will be sent to their insurer for investigation.</p> <p>The airline also mentioned that they had forwarded her thoughts on seating options for families to their leadership team for internal review.</p> <p>A spokesperson told <em>Sun Online Travel,</em> “We regret to learn of the experience and discomfort described by this customer on a recent flight.</p> <p>“We are in direct contact with this customer while we gather more information about the situation.”</p> <p>Have you ever experienced a nightmare plane passenger?</p>

Travel Trouble

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Airline's stunning reply to passenger's complaint

<p>We’ve seen our fair share of unusual customer complaints<a href="/finance/money-banking/2018/01/rsl-patron-returns-sandwich-because-its-not-cut-in-half-as-requested/" target="_blank"></a>, but this one (and the company’s response) takes the cake as the most unique and clever of them all.</p> <p>Disgruntled passenger Gus Dolding took to budget airline Norwegian Air’s Facebook page to air his grievances with the company, complaining about being charged $188 to change the name on his plane ticket after an error.</p> <p>But being a musician, Dolding had a rather unorthodox way of filing his complaint, opting to write it in the form of a poem:</p> <p align="center"><em>Why can't you be fair</em><br /><em> Norwegian Air</em><br /><em> No headphones do you include</em><br /><em> Nine hours with no free food</em></p> <p align="center"><em>The stress of a sixty-quid bag </em><br /><em> Would make the plumpest of mammories sag</em><br /><em> Aviational scandals from Scandinavian vandals</em><br /><em> You're a disgrace to the Norwegian flag</em></p> <p align="center"><em>And Kiwi.com you're just as bad</em><br /><em> Helping these rogues as there's money to be had</em><br /><em> Is it hard to operate with decency?</em><br /><em> To cooperate and offer leniency?</em></p> <p align="center"><em>I admit it was wrong to put his first name as Bill </em><br /><em> William Edward Gabriel, the seat whose bum will fill</em><br /><em> One hundred and twenty euros for what?</em><br /><em> For two minutes of typing that's rather a lot</em></p> <p align="center"><em>Why can't you be fair</em><br /><em> Norwegian Air</em><br /><em> Just skip that amendment fee</em><br /><em> And just let us change it for free</em></p> <p>To their credit, Norwegian decided to forgo the usual cut-and-paste corporate response in favour of an equally clever and unique reply.</p> <p align="center"><em>Dear Gus,</em><br /><em> We understand all the fuss</em><br /><em> We try our best to reduce all the buzz</em><br /><em> But fear not because</em><br /><em> we do not throw anyone under the bus</em><br /><em> especially not a person like you</em><br /><em> since diamonds in this world are so few</em><br /> <br /><em> We are sorry for any inconvenience that may have occurred</em><br /><em> It can seem like our vision is sometimes blurred</em><br /><em> But I can promise you that we try to fly like a bird</em><br /> <br /><em> We thank you for your rhyme</em><br /><em> We had a really great time</em><br /><em> You thank us for being fair</em><br /><em> We thank you for joining us up in the air</em><br /> <br /><em> We wish you a great trip</em><br /><em> With us the world is on your finger tip</em><br /><em> Just be sure to follow the landing strip</em></p> <p>The airline agreed to waive the fee, and a thrilled Dolding thanked them with one final poem.</p> <p align="center"><em>I'm sorry for my anger was quite misplaced</em><br /><em> And I responded with unnecessary haste</em><br /><em> The booking agent is who lacked any manners</em><br /><em> They do not deserve to be professional planners</em><br /> <br /><em> Cheers for being so easy to reach</em><br /><em> The robots on phones can be hard to breach</em><br /><em> I commend you again, would recommend to a friend</em><br /><em> You've saved me and my friends 40 euros each!</em></p> <p>Facebook users loved the hilarious exchange, labelling it as “brilliant” and calling for the company to give a raise to their social media managers.</p> <p>Norwegian Air issued a statement praising their customer service personnel, writing, “Our customer care team are on hand to support more than 30 million passengers flying with Norwegian each year, and this poem shows they are also a flexible, clever and creative group of people.</p> <p>“We’re delighted to resolve the customer’s issue in a playful way that shows that a little light-heartedness can go a long way.”</p>

Travel Trouble

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10 strangest traveller complaints made to TripAdvisor

<p>TripAdvisor has become the go-to website for travellers searching for recommendations on the best restaurants, accommodation and attractions around the world, but while this online travel community can be a useful resource when you’re at the trip-planning stage, it can also unfortunately become a forum for people who are a little too picky.</p> <p>When users are uploading their own reviews there’s always going to be a few questionable decisions, but these comments are ridiculous. To discover 10 more strange complaints from tourists, scroll through the gallery above.</p> <p>Have you ever seen a funny complaint?</p>

International Travel

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Travel agents share silliest complaints from travellers

<p><span>Holiday goers save up all year for their annual break so it is no surprise that when things go wrong, they like to let everyone know.</span></p> <p><span>Travel agents receive a variety of complaints from tourists who wish to highlight the hiccups they encountered during their trip.</span></p> <p><span>It is expected that people will complain about shabby hotels and long delays, but sometimes the complaints can be quite ridiculous, like one traveller who complained that they were disappointed to find every restaurant serving curry in India.</span></p> <p><span>Twitter page Holiday Complaints has shared the most ridiculous complaints made by travellers.</span></p> <p><span>1. “On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy food at all.”</span></p> <p><span>2. “No one told us there would be fish in the sea. The children were startled.”</span></p> <p><span>3. We had to cut our trip short to Yellowstone because we were informed that they don’t cage the animals at night for our protection.”</span></p> <p><span>4. “Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women.”</span></p> <p><span>5. “The beach had too many fat people. It was gross.”</span></p> <p><span>6. “We went to a Mexican restaurant in Rome and the waiter was Italian. You said Italy was the best place for an authentic food experience.”</span></p> <p><span>7. "It rained. We didn't know it ever rained in Spain."</span></p> <p><span>8. “Why doesn’t everyone speak English? We went to Spain and no one understood English. We will never go back there again.”</span></p> <p><span>9. "It was expected that you tipped the waiters even though the hotel was all-inclusive."</span></p> <p><span>10. “The water in the Gulf of Mexico was too salty. No one told me that there was going to be salt in the water. It was gross.”</span></p> <p><span>11. “It’s lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”</span></p> <p><span>12. “You said the town was next to a volcano, but we went and there was no lava. I’m pretty sure it was just a mountain.”</span></p>

Travel Tips

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The most ridiculous tourist complaints you’ll ever read

<p>A new infographic highlights the most ridiculous complaints tourists have lodged online.</p> <p>It seems in an age of self-entitlement, travellers are finding increasingly trivial and petty reasons to complain about their holidays.</p> <p>“Worryingly, they are all genuine grievances from real tourists, only the names have been changed to spare their blushes,” said a spokesperson for MyOffers, who compiled the list.</p> <p><img width="509" height="932" src="http://i.dailymail.co.uk/i/pix/2017/07/13/11/423A7E5000000578-4685498-What_were_they_thinking_Each_of_the_above_was_a_genuine_grievanc-a-68_1499940798627.jpg" alt="What were they thinking? Each of the above was a genuine grievance by a real tourist" class="blkBorder img-share b-loaded" style="display: block; margin-left: auto; margin-right: auto;" id="i-ab6eca53173bf05c"/></p> <p><img width="511" height="922" src="http://i.dailymail.co.uk/i/pix/2017/07/13/11/423A7E4600000578-4685498-Compiled_The_complaints_were_sources_from_various_leading_sites_-a-70_1499940798818.jpg" alt="Compiled: The complaints were sources from various leading sites, including Thomas Cook" class="blkBorder img-share b-loaded" style="display: block; margin-left: auto; margin-right: auto;" id="i-95b0e664c22585b5"/></p> <p><img width="506" height="447" src="http://i.dailymail.co.uk/i/pix/2017/07/13/11/423A7E3E00000578-4685498-Bizarre_One_woman_appeared_to_be_personally_slighted_by_the_Span-a-71_1499940798900.jpg" alt="Bizarre: One woman appeared to be personally slighted by the Spanish tradition of siestas" class="blkBorder img-share b-loaded" style="display: block; margin-left: auto; margin-right: auto;" id="i-bb0b97e95b2b846b"/></p> <p><img width="505" height="608" src="http://i.dailymail.co.uk/i/pix/2017/07/13/11/423A7E3800000578-4685498-Lacking_perspective_From_biscuits_to_dormant_volcanoes_the_list_-a-69_1499940798771.jpg" alt="Lacking perspective: From biscuits to dormant volcanoes, the list of 'issues' is never-ending" class="blkBorder img-share b-loaded" style="display: block; margin-left: auto; margin-right: auto;" id="i-98319cfb72e9a3e3"/></p> <p><em>Infogaphic credit: MyOffers.co.uk</em></p>

Travel Tips

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13 hilarious cruise complaints overheard by the Over60 community

<p>Cruising is a holiday like no other where passengers get to enjoy the process of travelling just as much as their destination. Unfortunately, it’s not v smooth sailing for everyone with some passengers left to air their grievances with those onboard with them.</p> <p>The hilarious complaints range from someone complaining that the water being too loud and a woman asking, “how much above sea level are we?”</p> <p>Look through the gallery above to read the other gems.</p> <p>What is the funniest cruise complaint you’ve overheard? Let us know in the comments below. </p>

Cruising

Over 60

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