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Chaos as money goes missing from bank accounts

<p>A major Philippine bank was forced to shut down online transactions and their ATMs on Wednesday after money went missing from customer accounts, triggering fears the major bank had been hacked.</p> <p>Customers of Bank of the Philippine Islands (BPI) discovered on Wednesday morning unauthorised withdrawals and deposits from their accounts.</p> <p>BPI said in a statement the problem was caused by an "internal data processing error" that had been identified, although did not explain why the glitch occurred.</p> <p>But the bank had to tell its eight million customers that they could not use ATMS or conduct online transactions on Wednesday as they fixed the problem.</p> <p>"Please do not panic... we will make sure that your money is there," BPI senior vice president Cathy Santamaria said at a news conference.</p> <p>There are fears the error was caused by hacking after the world’s biggest ransomware attack last month that affected hundreds of thousands of computers worldwide.</p> <p>Nestor Espenilla, the incoming governor of the Bangko Sentral ng Pilipinas, the country's central bank, said he had accepted "for now" BPI's explanation that no hacking was involved.</p> <p>"We have no reason to believe otherwise at this point of time, but as I said this is standard operating procedure, we always verify every incident that we are aware of," Espenilla said in a radio interview.</p> <p>"For now I think it's important that BPI resolves it as quickly as possible. We take their assurance that this is not a hack and no money will be lost."</p>

Money & Banking

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Wiggling your card can protect you from ATM skimmers

<p>As scammers become increasingly sophisticated, a technology expert has outlined an odd but effective way to protect your money when withdrawing from an ATM.</p> <p>In a report from <a href="http://au.pcmag.com/" target="_blank"><span style="text-decoration: underline;"><em><strong>PC magazine</strong></em></span></a>, Kaspersky Lab security researcher Stefan Tanase suggested the best way to protect yourself from card skimmer’s who grab data off your card’s magnetic strip, is by wiggling it as you insert it into the ATM.</p> <p>Tanase says wiggling your card as you insert it into the reader prevents the skimmer from being able to read the card’s data correctly, which can potentially save you a bundle.</p> <p>Tanase also suggests wiggling the whole machine (ever-so-slightly) to see if you can discern any signs of tampering or foul play before you make an initial withdrawal.</p> <p>Tanase adds, “If you don't notice a card skimmer and your card data does get stolen, take heart. As long as you report the theft to your card issuer (for credit cards) or bank (where you have your account) as soon as possible, you will not be held liable for the lost amount and your money will be returned. Business customers, on the other hand, don't have the same legal protection and may have a harder time getting the money back.</p> <p>“Just remember: If something doesn't feel right about an ATM, don't use it.”</p> <p>Have you ever fallen foul of card skimmers?</p>

Money & Banking

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Fraudsters hiding tiny cameras hidden at ATMs

<p>This ATM appears to be like every other ATM but it has been tampered with by fraudsters. A small pinhead-sized hole in the casing shows the tiny camera that has been inserted into the ATM.</p> <p><em><img width="498" height="315" src="https://oversixtydev.blob.core.windows.net/media/34294/london-atm-2_498x315.jpg" alt="London ATM 2"/></em></p> <p>The London ATM was discovered by police investigating cashpoint tampering who found a tiny hole near the cash dispenser. This tiny camera records ATM users putting in their pin number.</p> <p>This ATM in St Paul’s Churchyard, is just one of the several tampered ATMs that have been discovered in the last month. At the beginning of the month, Police found an ATM where the camera hole was placed in the plastic above the keypad. Behind the plastic were mini-recording devices which could also easily record pin numbers.</p> <p style="text-align: center;"><img width="496" height="185" src="https://oversixtydev.blob.core.windows.net/media/34295/london-atm-3_496x185.jpg" alt="London Atm 3"/></p> <p>Police are publishing the photos to show the public just how subtle these cameras are to the untrained eye.</p> <p>PC Matt Clarke, from the City of London Police Crime Squad, said, "If you spot anything unusual about a cash machine, or if there are signs of tampering, don’t use it. If in doubt, try and use a machine inside a branch.”</p> <p>Have you ever seen an ATM that had been tampered with? Let us know in the comments below?</p> <p><em>Image credit: City of London Police</em></p>

Money & Banking

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5 ways to protect yourself from ATM fraud

<p>Nothing quite ruins a day like realising you’ve become the victim of ATM fraud. Scammers claim <a href="/news/news/2016/04/5-signs-your-atm-has-been-tampered-with/" target="_blank"><strong><span style="text-decoration: underline;">millions of dollars every year</span></strong></a>, often because people aren’t vigilant enough.</p> <p>Here are five simple measures you can take to protect your money.</p> <p><strong>1. Be on the lookout for spy cameras</strong></p> <p>Most ATM scams consist of two parts, one that steals data from your card and the other that obtains your pin number, often through the use of hidden camera. If you notice any objects in and around the ATM that seem a little out of place, treat them with caution.</p> <p>The prevalence of hidden cameras means you must always cover your hand when entering your pin. If you think there’s one around it may be best to withdraw elsewhere.</p> <p><strong>2. Be aware of signs of shoddy workmanship</strong></p> <p>Banks are generally pretty good with the maintenance and upkeep of their ATMs so if you see any signs of shoddy workmanship including off-colour plastic or inconsistent details, it could be a sign that this particular machine has become compromised.</p> <p>Before inserting your card have a quick look around the machine for anything that feels a little off colour. If it doesn’t seem right it’s best to take your card somewhere else.</p> <p><strong>3. Keep your eye on suspicious characters around the ATM</strong></p> <p>Often fraudsters are not working alone, so if you’re withdrawing from an ATM you’re not familiar with be on the lookout for any suspicious characters lurking around. They may be in cahoots with the fraudsters who are looking to swipe your personal details.</p> <p><strong>4. Pay attention to the card slot</strong></p> <p>If anything seems a little odd about the card slot of the ATM, such as an irregular protrusion or inconsistent design it’s important to be wary of this. Fake card readers are often installed over the original slot of regular ATMs to capture your private information.</p> <p><strong>5. Pay attention to how the PIN pad feels</strong></p> <p>If the PIN pad feels loose, thick or spongey that’s not a good sign. Many fraudsters use a pin-pad overlay technique to capture and record people’s personal details. As with some of the other steps in the list if it doesn’t feel right you’re best going to another ATM.</p> <p>Have you ever fallen victim to an ATM scam, or know someone who has? Do you think you’re going to start following our tips when you withdraw money?</p> <p>Let us know in the comments.</p> <p><strong>Related links:</strong></p> <p><a href="/finance/money-banking/2016/07/how-to-pick-the-quickest-line-at-your-supermarket/"><span style="text-decoration: underline;"><em><strong>How to pick the quickest line at your supermarket</strong></em></span></a></p> <p><a href="/finance/money-banking/2016/07/10-simple-tips-for-fuel-efficient-driving/"><span style="text-decoration: underline;"><em><strong>10 simple tips for fuel efficient driving</strong></em></span></a></p> <p><a href="/finance/money-banking/2016/06/10-foods-you-must-stop-buying-at-the-supermarket/"><span style="text-decoration: underline;"><em><strong>10 foods you must stop buying at the supermarket</strong></em></span></a></p>

Money & Banking

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5 tips to safely use ATMs abroad

<p>If you’re on a holiday and looking for euros, pounds, yen or even peso, using an ATM can be one of the quickest, most-convenient ways to access your cash. We’re going to take you through our top tip for using ATMs overseas, so you can be confident you will be securely accessing your money.</p> <p><strong>1. Know what you balance is and check it regularly</strong></p> <p>Sometimes people only realise they’ve been scammed when it’s far too late. It’s important to make sure you’re aware of your bank balance at all times, and monitor it regularly for suspicious activity.</p> <p><strong>2. Try to minimise the time you spend at an ATM</strong></p> <p>Lingering around ATMs can leave you open to scams and theft. Before approaching a foreign ATM, work out exactly how much money you want to withdraw and then spend as little time at the machine as possible – but also be sure not to rush and forget anything. If the machine is too confusing, find another one. Lingering too long at an ATM can potentially expose yourself as a tourist to scammers or thieves.</p> <p><strong>3. Avoid non-bank ATMs</strong></p> <p>Independent ATMs are not only more susceptible to fraudsters, they’re also likely to charge exorbitant fees for accessing your money. Try to avoid these non-bank ATMs wherever possible and only access your money from the major outlets.</p> <p><strong>4. Withdraw during bank hours near banks</strong></p> <p>Plan ahead and withdraw larger amounts of cash during day hours. Not only will the bank staff be working and on hand to assist you if anything goes wrong, you’re far less likely to be approached by assailants while you’re during daylight hours.</p> <p><strong>5. If something seems wrong, don’t panic</strong></p> <p>There could be any number of reasons why you can’t withdraw cash from a particular ATM, so if you’re having troubles don’t panic straight away. Sometimes the issue could be simpler than you think. Monitor your balance and try another ATM.</p> <p>Have you ever used an ATM overseas? Did you run into any problems, or was it a seamless process? What advice would you give? Share your thoughts in the comments.</p> <p><strong>Related links:</strong></p> <p><a href="/travel/travel-tips/2016/06/5-international-cities-you-should-never-visit-alone/"><strong><em><span style="text-decoration: underline;">5 international cities you should never visit alone</span></em></strong></a></p> <p><a href="/travel/travel-tips/2016/06/mastering-the-art-of-bartering/"><span style="text-decoration: underline;"><strong><em>Mastering the art of bartering</em></strong></span></a></p> <p><a href="/travel/travel-tips/2016/06/23-items-you-must-have-in-your-carry-on-luggage/"><span style="text-decoration: underline;"><em><strong>23 items you must have in your carry-on luggage</strong></em></span></a></p>

International Travel

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5 signs your ATM has been tampered with

<p>It’s the stuff of every card owner’s nightmares, but the grim reality is millions of dollars are skimmed from ATMs by fraudsters around the world every year.</p> <p>Here are five signs the ATM you’re using has been tampered with.</p> <p><strong>1. ATM has a “false front”</strong></p> <p>While more prevalent overseas, criminals are becoming increasingly adept and placing card or cash capture devices on ATMs, sometimes even installing “false fronts” onto existing machines. Look for obvious signs like shoddy workmanship.</p> <p><strong>2. The card insert slot is unusually bulky</strong></p> <p>Sometimes this suggests the presence of a skimmer, which is a device that can be attached to an ATM to secretly swipe card details while you’re making a withdrawal. Misaligned, misprinted stickers and inconsistent logos are generally an indicator.  </p> <p><strong>3. Loose or blocked card slot</strong></p> <p>Take a quick look at the card slot before you put your card in. If it’s loose or somewhat blocked there may be a tiny device or sleeve with a barb that catches your ATM in the machine, but prevents the machine from reading your card. You think it’s been swallowed, leave and in the intervening moment’s fraudsters come and take it.</p> <p><strong>4. The PIN pad feels thick, loose or sponge-like</strong></p> <p>If the PIN pad feels thick, loose or sponge-like it might be a fake. This method of catching people’s information is known as ‘pin-pad overlay’, where the true PIN pad is covered by a counterfeit that captures your details for criminals to use.</p> <p><strong>5. A lot of people are lurking around</strong></p> <p>This one seems simple enough but it’s always important to be mindful of your environment surround the ATM. Even well-meaning strangers offering help may be in cahoots with other fraudsters looking to access your card details.   </p> <p><strong>Related links: </strong></p> <p><span style="text-decoration: underline;"><strong><a href="/lifestyle/family-pets/2015/12/life-lessons-from-grandparents/"><em>Top 10 life lessons kids learn from grandparents</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="/lifestyle/family-pets/2015/10/quotes-about-siblings/"><em>9 heart-warming quotes about siblings</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><em><a href="/lifestyle/family-pets/2015/09/kids-addicted-to-technology/">How kids have fun today is alarmingly different to the good old days</a></em></strong></span></p>

News

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How to safely use ATMs abroad

<p>The thought of a debit card being skimmed (or worse) eaten up by a foreign ATM is enough to send shivers down the spine of even the most carefree traveller.</p> <p>It’s never been easier to access money abroad, but doing this is not without its risks. We’ve put together a best practice guide for withdrawing cash from ATMs abroad.</p> <p>Follow our advice and you can access your funds without the mini-heart attacks.</p> <p><strong>Cover your pin code</strong></p> <p>This one goes without saying (and you should really be doing it when you withdraw cash at home). By covering your pin code as you enter it you protect your account from anyone who might be watching your transaction a little too closely.</p> <p><strong>Be mindful of your surroundings</strong></p> <p>Make sure you’re paying attention to the surroundings of the particular ATM you’re withdrawing from. Go with your gut, and if something feels a little bit amiss there’s every chance that’s because it actually is.</p> <p><strong>Withdraw during the day, close to a branch</strong></p> <p>Don’t take your chances when you’re taking cash out. By withdrawing during the day at an ATM that is close to a branch you can ensure that if something does go wrong (like a hungry, card-eating ATM) you can go inside for immediate assistance.</p> <p><strong>Be aware of your balance</strong></p> <p>Sometimes your card might’ve been skimmed and you might not even know it. By being aware of your balance and checking it regularly you can know straight away if a few hundred dollars here or there has gone missing and you need assistance.</p> <p><strong>Additional tips</strong></p> <ul> <li>Notify your bank/card provider before you travel. They can track your funds.</li> <li>Try to lock in a foreign currency when the exchange rate is strong.</li> <li>Carry multiple cards in different parts of your luggage to avoid pickpockets.</li> <li>Inform your bank/insurer as soon as you notice something wrong.</li> </ul> <p><strong><em>No matter where you’re travelling to, making sure you know how to access your cash while away – and in the most affordable way – is very important. Easy to use and with countless benefits, the Over60 Cash Passport allows you to securely access your cash in the same way you use an ATM or credit card. <span style="text-decoration: underline;"><a href="/%20https:/oversixty.cashpassport.com.au">To apply for a card today, click here.</a></span></em></strong></p> <p><strong>Related links:</strong></p> <p><span style="text-decoration: underline;"><em><strong><a href="http://www.oversixty.co.nz/travel/international-travel/2015/12/7-iconic-public-transport-experiences/">7 of the world’s best iconic public transport experiences</a></strong></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="http://www.oversixty.co.nz/travel/international-travel/2015/12/top-10-amazing-festivals/">10 most amazing festivals in the world</a></strong></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="http://www.oversixty.co.nz/travel/international-travel/2015/12/shibuya-pedestrian-crossing-japan/">The busiest pedestrian crossing in the world</a></strong></em></span></p>

Travel Tips

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The story behind the world’s first ATM

<p>Of all the baths that have been taken in the history of the world, few have had the effect on our spending habits as the one taken by John Shepherd-Barron in the sixties.</p> <p>It is said that during this particularly inspired soak Mr Shephard-Barron had a moment of inspiration when he thought to himself – well, if vending machines have the ability to dispense chocolate bars, why couldn’t they dispense my cash?</p> <p>Mr Shephard-Barron pitched the idea for his machine to Barclays, a London bank, who absolutely loved it and the first model was installed at a Barclays’ London outlet in 1967.</p> <p>Although, it should be noted that the first ATM was quite different to the ones we know and recognise today. The first ATM used cheques that were impregnated with a radioactive isotope carbon 14 to initiate a withdrawal, as the original machines predated the use of magnetic coding for modern ATM cards.</p> <p>Oh yes, and another difference, the original ATM didn’t charge a fee to withdraw your money - now wouldn't that be nice!</p> <p>Mr Shepherd-Barron also thought up the idea for a personal identification number or PIN, which was revised by his wife Caroline who changed the original idea of a six digit identification number to four digits as it would be easier number for someone to remember off the top of their head.</p> <p>But perhaps the most startling thing about the whole story is that Mr Shephard-Barron never patented his invention, decided instead to try and keep it a trade secret.</p> <p>It is said that Mr Shephard-Barron was concerned after consulting with lawyers that, “applying for a patent would have involved disclosing the coding system, which in turn would have enabled criminals to work the code out.”</p> <p>Mr Shepard-Barron would eventually be awarded an OBE in 2005 for his efforts.</p> <p>Today there are millions of ATMs spread around the world, and while their use has admittedly declined somewhat over the years as people increasingly adopt credit cards and other contactless paying methods<a href="/finance/money-banking/2015/11/is-australia-becoming-cashless/"></a> as their main transaction tools, ATM machines still remain an important part of modern society and a luxury that we perhaps take for granted sometimes.</p> <p>So the next time you’re withdrawing some cash from your local ATM, spare a thought for Mr Shephard-Barron who’s moment of inspiration (and cleanliness) would forever change the way modern society accessed, used and understood the movement of money.</p> <p><strong>Related links:</strong></p> <p><span style="text-decoration: underline;"><em><a href="http://www.oversixty.co.nz/finance/money-banking/2016/01/facing-up-to-why-we-fail-with-money/"><strong>Excuses, excuses! Facing up to why we fail with money</strong></a></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="/finance/money-banking/2016/01/10-important-quotes-about-money/">10 quotes that show money isn’t everything</a></strong></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="/finance/money-banking/2015/12/10-apps-to-help-you-budget-this-year/">10 apps to help you budget this year</a></strong></em></span></p>

Money & Banking