Solutions to common cruising problems
Have you ever encountered any of these problems while you were out at sea? Here’s how to solve the most common problems encountered on a cruise.
1. You haven’t received your luggage
Most cruise lines ask passengers to be patient for the first few hours of the cruise after sailing. If you haven’t received your luggage after a few hours then you need to talk to someone at the purser’s desk. If your luggage was lost in transit then the cruise line will begin to trace their location and try to have them delivered to the ship at the next cruise port. If your luggage was loaded by a porter then it is possible that it is missing because there is a contraband item (like candles or alcohol) in your bag or it has been delivered to the wrong cabin.
It’s helpful to carry on a bag with an outfit for your first day on the cruise along with toiletry essentials and medication.
2. Something in your cabin doesn’t work
The first step is to check with a cabin steward that there is a legitimate problem with the object and that it doesn’t just require a change of batteries. If the object still doesn’t work then call the front desk and notify them of the issue. If the problem can’t be fixed they may offer you a cabin upgrade or a gift like onboard credit. If they don’t offer you anything, be sure to ask!
3. You are unhappy with your dinner arrangements
If you are unhappy with your assigned dining time then you can request a switch in time slots or swap assigned dining for flexible dining. All dining requests cannot be accommodated, however, due to the high demand, but the staff will do their best to cater to your preferences.
If you are not getting along with your tablemates then be upfront with the dinning staff when you request a new table. Often, the other party will also request for other arrangements.
4. Your ship had an itinerary change
All cruise contracts note that ports calls are not guaranteed and may be bypassed or changed. Usually, passengers will be refunded the port tax in the form of onboard credit, however, it is only a small amount of money. If you book excursions through the cruise line then you will be refunded your money but if you booked an excursion through a different company, you will need to contact them to find out about cancellation policies and refunds. It is always best to do your research in advance when booking a tour so if you do miss a port you won’t be short changed.
5. Your ship’s medical facility won’t accept your insurance
Cruise ships do not accept regular health insurance but keep your receipts as some insurance companies will reimburse you for medical expenses you incurred while travelling. A safe bet is purchasing a travel insurance policy that will cover any healthcare expenses.
6. Your onboard account is inaccurate
Incorrect account information can be fixed if you go to the purser’s office or call and explain the discrepancy. It’s best to keep an eye on your account throughout the cruise so you are not hit with any surprises at the end. It is helpful to save your receipts from onboard purchases if you need to contest anything.
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